NayaPay ka email address kya hai?

NayaPay par email through support@nayapay.com bheji ja sakti hai. Response time normally 24–48 hours hota hai.

NayaPay agar reply na de to kya karein?

Pehle 48 hours wait karein. Uske baad supervisor / team lead maangein. 7 din tak resolve na ho to SBP ke complaint portal par formal complaint darj karayein.

NayaPay customer care number free hai?

111111791 number par call karne par network ke standard call rates apply hote hain. Kuch NayaPay short-code numbers apne network se free hote hain.

NayaPay WhatsApp par contact ho sakta hai?

Kuch NayaPay services WhatsApp business par available hain lekin sensitive queries jaise account block / refund ke liye official helpline hi use karein. Community-shared WhatsApp numbers verify zaroor karein.

NayaPay par scam / fraud ki report kaise karein?

Turant 111111791 par call karke account block karayein. FIR ke liye nazdeeki police station ya FIA Cyber Crime (1991) par report karein. NayaPay kabhi bhi OTP, PIN ya CVV phone par nahi maangta.

NayaPay refund kitne din mein aata hai?

IBFT reversal 24–72 hours, wallet-to-wallet instant se 15 din, card refund 5–7 working days lete hain. Bill payments ka reversal 24 hours mein ho jata hai.

NayaPay helpline number kya hai?

NayaPay ka official customer care helpline number 111111791 hai. Ye number Pakistan bhar mein 24/7 kaam karta hai aur Karachi, Lahore, Islamabad, Rawalpindi aur baaqi shehron se call kiya ja sakta hai.

NayaPay ka head office kahan hai?

NayaPay ka head office typically Karachi ya Lahore mein hota hai. Exact address https://www.nayapay.com par "Contact Us" section mein milta hai.

NayaPay app kaam nahi kar raha to?

Pehle app update karein Play Store / App Store se. Cache clear karein. Fir bhi masla ho to 111111791 par call karke server status confirm karayein.

Kya NayaPay customer care Urdu mein baat karte hain?

Haan, NayaPay agents Urdu, English aur zyada tar Punjabi / Sindhi bhi samajhte hain. IVR menu mein language option upar hi milta hai.

NayaPay Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: NayaPay customer care number · NayaPay complaint number · NayaPay toll free number

✓ Verified Pakistan helplineRegulator: SBPmobile-wallet

📞 111111791

📞 Call now✉ support@nayapay.com 🌐 Website

Scam warning: NayaPay ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

NayaPay contact lines — which number is for you?

Wallet Customer Care

📞 111111791

For: Sabhi NayaPay customers

⏰ 24/7

Standard call rates apply.

About NayaPay

NayaPay Pakistan ka ek maaruf mobile wallet hai jo lakhon customers ko roz service faraham karta hai. NayaPay SBP ke qawaneen ke tehat regulate hota hai jo consumer protection aur transparency ensure karta hai. NayaPay customer care helpline 111111791 par 24 ghantay available hai. Peak hours (5pm–8pm) mein wait time 4–6 minute tak ja sakta hai, subah 8am–11am sabse jaldi jawab milta hai. Multan, Peshawar aur Quetta ke customers ko regional support desk direct route hota hai. NayaPay ka koi bhi agent aap se OTP, MPIN, CVV, ATM PIN ya internet banking password kabhi bhi phone par nahi maangta. Aisa call aaye to turant disconnect karein aur official helpline par report karein.

Common NayaPay issues & step-by-step solutions

1. App › Transaction History se failed entry ka TID note karein.
2. Screenshot lein — TID, tareekh, waqt aur amount clearly dikhein.
3. 111111791 par call karke complaint darj karayein aur reference number likh lein.
4. IBFT tha to auto-reversal 24–72 hours mein hota hai. Wallet-to-wallet turant hona chahiye.
5. 72 hours ke baad bhi refund na aaye to SBP Banking Mohtasib par escalate karein.

How to file a NayaPay complaint

Call 111111791 and ask for a complaint/ticket number.
Write the agent name, date, time, issue detail and complaint reference.
Email support@nayapay.com with screenshots and the reference number.
If unresolved after the operator window, escalate to SBP.

NayaPay refund & reversal timeline

Wallet / telecom balance dispute	24–72 working hours after ticket
Bank / card reversal	3–10 working days depending on bank
Escalated regulator complaint	Written response usually within the regulator window

Safety checklist before calling NayaPay

Only use official numbers, website and app channels listed on this page.
Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
For fraud or harassment, save screenshots/call logs before escalation.

FAQ — NayaPay customer care

NayaPay par email through support@nayapay.com bheji ja sakti hai. Response time normally 24–48 hours hota hai.

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