EasyPaisa Helpline Number 2026 — Customer Care, Complaint & Email

ایزی پیسہ — ہیلپ لائن نمبر

Verified EasyPaisa customer-care helpline, complaint email, WhatsApp number and head-office contact for callers in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and across Pakistan.

✓ Verified todayMobile WalletENURRegulator: SBP

📞 3737

📞 Call now✉ customer.care@easypaisa.com.pk 🌐 Official site

EasyPaisa contact lines — which number is for you?

EasyPaisa runs separate call queues for different customer types. Picking the right line cuts your wait time from 5–6 minutes down to under a minute.

Customer Care (Wallet App users)

📞 3737

FREE⏰ 24/7

For: EasyPaisa App / mobile account holders

Free from Telenor numbers. Other networks: standard call rate.

Call

Telenor Microfinance Bank UAN

📞 021-111-003-737

⏰ 24/7

For: Bank account holders, branch service & ATM card issues

Call

Retail / Shop (OTC) Agents

📞 +92-21-111-003-737

⏰ 9am-9pm

For: Shopkeepers and retail agents accepting EasyPaisa

Call

Fraud / Scam reporting

📞 3737

FREE⏰ 24/7

For: If you shared OTP or got tricked by a fake helpline

Call

Official EasyPaisa channels

Tag EasyPaisa on social media for faster public response. Most Pakistani brands answer Twitter / X mentions within 2 hours during business hours.

🌐 Website 📘 Facebook 📷 Instagram 𝕏 Twitter / X ▶ YouTube in LinkedIn

Before you call EasyPaisa — 5-point checklist

90% of EasyPaisa call-centre tickets get resolved on the first call when you have these ready. Skipping this step is the #1 reason agents tell people to “call back later”.

1. CNIC ready — they will ask for your last 4 CNIC digits to pull up your account.
2. Transaction ID / TID — note the exact transaction reference from your SMS or app history.
3. Screenshot — take a screenshot of the failed transaction or error message.
4. Right number — pick the contact line above that matches your case (wallet vs UAN vs merchant vs business).
5. Quiet room — IVR speech recognition fails in noisy backgrounds and adds 30–40 seconds.

⚠ Never share OTP, MPIN, ATM PIN, CVV or internet banking password — even with a real EasyPaisa agent. No genuine staff member needs them.

All contact channels

Helpline	3737
Email	customer.care@easypaisa.com.pk
Website	https://easypaisa.com.pk
Parent	Telenor Microfinance Bank
Regulator	SBP

About EasyPaisa

EasyPaisa is Pakistan's oldest branchless banking service, launched in 2009 by Telenor Pakistan and Tameer Microfinance Bank (now Telenor Microfinance Bank). It runs two distinct things under one brand: a mobile wallet app used by app holders, and a network of 75,000+ retail shops where you can send money over the counter without an account. Wallet users dial 3737 free from any Telenor SIM; agents and bank-account holders use the longer UAN 021-111-003-737. Most call-centre wait times sit around 60-90 seconds during day hours and jump to 4-6 minutes on the 1st and last day of the month when salaries and bills pile up. EasyPaisa staff will never ask for your 5-digit MPIN, your OTP, your full debit card number or the CVV on a call. Block your wallet through the app first (Profile > Help > Block Account) before phoning, so a fraud cannot use the few minutes you spend on hold.

Complaint escalation ladder

Level 1: Call the official helpline (3737) and note the complaint number.
Level 2: If unresolved in 48 hours, email customer.care@easypaisa.com.pk with the complaint number.
Level 3: Ask for a regional manager or branch manager via the same email thread.
Level 4: Escalate to the regulator — SBP Banking Mohtasib.

⚠ Safety advisory

EasyPaisa ka koi bhi staff aapse OTP, CNIC PIN, full debit card number ya internet banking password phone par nahi maangta. Aisa call aaye to turant disconnect karein. Refund release karne ke liye “processing fee” maangne wala har banda scammer hai. Sirf official helpline (3737) aur is page par diye gaye email/website per rabta karein. Suspicious numbers ko 1991 (FIA Cyber Crime) ya PTA ke complaint portal par report karein.