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EasyPaisa Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: EasyPaisa customer care number · EasyPaisa complaint number · EasyPaisa toll free number

✓ Verified Pakistan helplineRegulator: SBPmobile-wallet

📞 3737

📞 Call now✉ customer.care@easypaisa.com.pk🌐 Website

Scam warning: EasyPaisa ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

EasyPaisa contact lines — which number is for you?

Customer Care (Wallet App users)

📞 3737

For: EasyPaisa App / mobile account holders

⏰ 24/7

Free from Telenor numbers. Other networks: standard call rate.

Telenor Microfinance Bank UAN

📞 021-111-003-737

For: Bank account holders, branch service & ATM card issues

⏰ 24/7

Retail / Shop (OTC) Agents

📞 +92-21-111-003-737

For: Shopkeepers and retail agents accepting EasyPaisa

⏰ 9am–9pm

Fraud / Scam reporting

📞 3737

For: If you shared OTP or got tricked by a fake helpline

⏰ 24/7

Official EasyPaisa channels

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About EasyPaisa

EasyPaisa is Pakistan’s oldest branchless banking service, launched in 2009 by Telenor Pakistan and Tameer Microfinance Bank (now Telenor Microfinance Bank). It runs two distinct things under one brand: a mobile wallet app used by app holders, and a network of 75,000+ retail shops where you can send money over the counter without an account. Wallet users dial 3737 free from any Telenor SIM; agents and bank-account holders use the longer UAN 021-111-003-737.

Most call-centre wait times sit around 60–90 seconds during day hours and jump to 4–6 minutes on the 1st and last day of the month when salaries and bills pile up. EasyPaisa staff will never ask for your 5-digit MPIN, your OTP, your full debit card number or the CVV on a call. Block your wallet through the app first (Profile › Help › Block Account) before phoning, so a fraud cannot use the few minutes you spend on hold.

Common EasyPaisa issues & step-by-step solutions

    1. CNIC, registered mobile aur zero-balance receipt tayyar rakhein.
    2. 3737 par call karke unblock request lodge karein.
    3. Nazdeeki EasyPaisa agent shop ya branch par CNIC ke sath jayein.
    4. Biometric verification (fingerprint) ke baad account 15 minutes mein khul jata hai.
    5. Frequent block ho raha ho to MPIN reset karein aur suspicious app permissions hatayein.

How to file a EasyPaisa complaint

  1. Call 3737 and ask for a complaint/ticket number.
  2. Write the agent name, date, time, issue detail and complaint reference.
  3. Email customer.care@easypaisa.com.pk with screenshots and the reference number.
  4. If unresolved after the operator window, escalate to SBP.

EasyPaisa refund & reversal timeline

Wallet / telecom balance dispute24–72 working hours after ticket
Bank / card reversal3–10 working days depending on bank
Escalated regulator complaintWritten response usually within the regulator window

Safety checklist before calling EasyPaisa

  • Only use official numbers, website and app channels listed on this page.
  • Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
  • For fraud or harassment, save screenshots/call logs before escalation.

FAQ — EasyPaisa customer care

  • Haan, EasyPaisa agents Urdu, English aur zyada tar Punjabi / Sindhi bhi samajhte hain. IVR menu mein language option upar hi milta hai.

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