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Zong 4G Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: Zong 4G customer care number · Zong 4G complaint number · Zong 4G toll free number

✓ Verified Pakistan helplineRegulator: PTAtelecom

📞 310

📞 Call now✉ consumer.care@zong.com.pk🌐 Website

Scam warning: Zong 4G ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

Zong 4G contact lines — which number is for you?

Customer Care (from Zong SIM)

📞 310

For: All Zong 4G subscribers

⏰ 24/7

From other networks

📞 +92-311-111-1310

For: Non-Zong callers, landline & overseas

⏰ 24/7

Zong Business / Corporate

📞 0311-111-3306

For: Postpaid corporate and SME accounts

⏰ 9am–6pm Mon–Sat

MBB / Device support

📞 310

For: Bolt+ device, MiFi and home internet

⏰ 24/7

Official Zong 4G channels

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About Zong 4G

Zong 4G is the Pakistan brand of China Mobile Pakistan (CMPak), the only fully foreign-owned operator in the country. Dial 310 from a Zong SIM for the IVR. From any other network, the equivalent number is +92-311-111-1310, charged at standard call rate. Corporate and SME customers use the dedicated 0311-111-3306 line during business hours.

If your Zong number has stopped working, first check PTA verification at 668; an unverified SIM is auto-suspended. For internet speed complaints note the date, time and complaint number — PTA expects a 7-working-day resolution under the QoS regulations.

Common Zong 4G issues & step-by-step solutions

    1. Balance check karein — package ki full price honi chahiye.
    2. Doosri package pehle se active na ho — conflict aksar reason hota hai.
    3. App ya *code# se dobara try karein.
    4. 310 par call karke manual activation request karein.
    5. Refund chahiye to complaint number ke sath 24 hours mein reversal hota hai.

How to file a Zong 4G complaint

  1. Call 310 and ask for a complaint/ticket number.
  2. Write the agent name, date, time, issue detail and complaint reference.
  3. Email consumer.care@zong.com.pk with screenshots and the reference number.
  4. If unresolved after the operator window, escalate to PTA.

Zong 4G refund & reversal timeline

Wallet / telecom balance dispute24–72 working hours after ticket
Bank / card reversal3–10 working days depending on bank
Escalated regulator complaintWritten response usually within the regulator window

Safety checklist before calling Zong 4G

  • Only use official numbers, website and app channels listed on this page.
  • Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
  • For fraud or harassment, save screenshots/call logs before escalation.

FAQ — Zong 4G customer care

  • Haan, Zong 4G helpline typically 24/7 available hoti hai. Peak hours (5pm–8pm) mein wait time zyada hota hai — subah 8am–11am sabse jaldi jawab milta hai.

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