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Telenor Pakistan Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: Telenor Pakistan customer care number · Telenor Pakistan complaint number · Telenor Pakistan toll free number

✓ Verified Pakistan helplineRegulator: PTAtelecom

📞 345

📞 Call now✉ telenor.help@telenor.com.pk🌐 Website

Scam warning: Telenor Pakistan ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

Telenor Pakistan contact lines — which number is for you?

Customer Care (from Telenor SIM)

📞 345

For: Prepaid & postpaid Telenor users

⏰ 24/7

From other networks

📞 +92-345-0345-345

For: Non-Telenor callers & overseas

⏰ 24/7

Djuice / Talkshawk packages

📞 345

For: Package activation & complaints

⏰ 24/7

Telenor 4G Internet

📞 345

For: Mobile broadband, MBB devices, balance issues

⏰ 24/7

Official Telenor Pakistan channels

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About Telenor Pakistan

Telenor Pakistan, recently acquired by PTCL Group, is one of the country’s biggest cellular operators. 345 is the in-network short code for the call centre; everyone else uses the longer 0345-0345-345. The IVR opens with language selection (English / Urdu) and routes to prepaid, postpaid, internet, EasyPaisa-link and complaint queues.

Most balance or package disputes are resolved on the first call when you can quote the exact transaction ID from your SMS history. If not, ask for the CRM complaint number and follow up at https://complaint.pta.gov.pk after 7 working days. Telenor never asks for CNIC, OTP, full debit card number or your EasyPaisa MPIN over a call.

Common Telenor Pakistan issues & step-by-step solutions

    1. Balance check karein — package ki full price honi chahiye.
    2. Doosri package pehle se active na ho — conflict aksar reason hota hai.
    3. App ya *code# se dobara try karein.
    4. 345 par call karke manual activation request karein.
    5. Refund chahiye to complaint number ke sath 24 hours mein reversal hota hai.

How to file a Telenor Pakistan complaint

  1. Call 345 and ask for a complaint/ticket number.
  2. Write the agent name, date, time, issue detail and complaint reference.
  3. Email telenor.help@telenor.com.pk with screenshots and the reference number.
  4. If unresolved after the operator window, escalate to PTA.

Telenor Pakistan refund & reversal timeline

Wallet / telecom balance dispute24–72 working hours after ticket
Bank / card reversal3–10 working days depending on bank
Escalated regulator complaintWritten response usually within the regulator window

Safety checklist before calling Telenor Pakistan

  • Only use official numbers, website and app channels listed on this page.
  • Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
  • For fraud or harassment, save screenshots/call logs before escalation.

FAQ — Telenor Pakistan customer care

  • IBFT reversal 24–72 hours, wallet-to-wallet instant se 15 din, card refund 5–7 working days lete hain. Bill payments ka reversal 24 hours mein ho jata hai.

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