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Ufone Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: Ufone customer care number · Ufone complaint number · Ufone toll free number

✓ Verified Pakistan helplineRegulator: PTAtelecom

📞 333

📞 Call now✉ customercare@ufone.com🌐 Website

Scam warning: Ufone ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

Ufone contact lines — which number is for you?

Customer Care (from Ufone SIM)

📞 333

For: All Ufone prepaid & postpaid

⏰ 24/7

From other networks

📞 +92-333-1111-100

For: Non-Ufone callers & overseas

⏰ 24/7

Ufone Business / Corporate

📞 0333-1110-100

For: Corporate postpaid & bulk SMS

⏰ 9am–6pm Mon–Sat

UPaisa (sister wallet)

📞 786

For: UPaisa wallet & branchless banking

⏰ 24/7

Official Ufone channels

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About Ufone

Ufone is owned by PTCL Group and was the first 100% Pakistani cellular operator. The in-network short code 333 is free, and 0333-1111-100 is the same call-centre for everyone else. Their flagship Super Card and U Mini Card packages account for most balance-deduction complaints, so always check `*333#` for active bundles before raising one.

For international roaming activation, call 333 at least 24 hours before you fly. The sister mobile wallet UPaisa runs on 786. Ufone staff never ask for your OTP, ATM PIN, internet-banking password or UPaisa MPIN on a call.

Common Ufone issues & step-by-step solutions

    1. Purani SIM se "PORT" likh kar 667 par SMS karein.
    2. Ufone franchise par CNIC ke sath biometric verification karayein.
    3. 24–48 hours mein number Ufone par activate ho jata hai.
    4. Port hone ke doran kuch ghantay call / SMS band ho sakti hai.
    5. Problem ho to 333 par call karein.

How to file a Ufone complaint

  1. Call 333 and ask for a complaint/ticket number.
  2. Write the agent name, date, time, issue detail and complaint reference.
  3. Email customercare@ufone.com with screenshots and the reference number.
  4. If unresolved after the operator window, escalate to PTA.

Ufone refund & reversal timeline

Wallet / telecom balance dispute24–72 working hours after ticket
Bank / card reversal3–10 working days depending on bank
Escalated regulator complaintWritten response usually within the regulator window

Safety checklist before calling Ufone

  • Only use official numbers, website and app channels listed on this page.
  • Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
  • For fraud or harassment, save screenshots/call logs before escalation.

FAQ — Ufone customer care

  • Ufone ka head office typically Karachi ya Lahore mein hota hai. Exact address https://ufone.com par "Contact Us" section mein milta hai.

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