K-Electric par scam / fraud ki report kaise karein?

Turant 118 par call karke account block karayein. FIR ke liye nazdeeki police station ya FIA Cyber Crime (1991) par report karein. K-Electric kabhi bhi OTP, PIN ya CVV phone par nahi maangta.

K-Electric ka head office kahan hai?

K-Electric ka head office typically Karachi ya Lahore mein hota hai. Exact address https://www.ke.com.pk par "Contact Us" section mein milta hai.

Kya K-Electric customer care Urdu mein baat karte hain?

Haan, K-Electric agents Urdu, English aur zyada tar Punjabi / Sindhi bhi samajhte hain. IVR menu mein language option upar hi milta hai.

K-Electric app kaam nahi kar raha to?

Pehle app update karein Play Store / App Store se. Cache clear karein. Fir bhi masla ho to 118 par call karke server status confirm karayein.

K-Electric ka email address kya hai?

K-Electric par email through customercare@ke.com.pk bheji ja sakti hai. Response time normally 24–48 hours hota hai.

K-Electric agar reply na de to kya karein?

Pehle 48 hours wait karein. Uske baad supervisor / team lead maangein. 7 din tak resolve na ho to NEPRA ke complaint portal par formal complaint darj karayein.

K-Electric WhatsApp par contact ho sakta hai?

Kuch K-Electric services WhatsApp business par available hain lekin sensitive queries jaise account block / refund ke liye official helpline hi use karein. Community-shared WhatsApp numbers verify zaroor karein.

K-Electric complaint file karne ka best tareeqa kya hai?

Sabse pehle 118 par call karke complaint number lein. Uske baad customercare@ke.com.pk par likhit complaint bhejein complaint number ke saath. Response na mile to NEPRA par escalate karein.

Kya K-Electric 24 ghantay khula rehta hai?

Haan, K-Electric helpline typically 24/7 available hoti hai. Peak hours (5pm–8pm) mein wait time zyada hota hai — subah 8am–11am sabse jaldi jawab milta hai.

K-Electric refund kitne din mein aata hai?

IBFT reversal 24–72 hours, wallet-to-wallet instant se 15 din, card refund 5–7 working days lete hain. Bill payments ka reversal 24 hours mein ho jata hai.

K-Electric Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: K-Electric customer care number · K-Electric complaint number · K-Electric toll free number

✓ Verified Pakistan helplineRegulator: NEPRAutility

📞 118

📞 Call now✉ customercare@ke.com.pk 🌐 Website

Scam warning: K-Electric ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

K-Electric contact lines — which number is for you?

Consumer Complaints

📞 118

For: Sabhi K-Electric customers

⏰ 24/7

Standard call rates apply.

About K-Electric

K-Electric apne category mein Pakistan ke top utility providers mein shumar hota hai aur Karachi se Peshawar tak kaam karta hai. K-Electric NEPRA ke qawaneen ke tehat regulate hota hai jo consumer protection aur transparency ensure karta hai. K-Electric customer care helpline 118 par 24 ghantay available hai. Peak hours (5pm–8pm) mein wait time 4–6 minute tak ja sakta hai, subah 8am–11am sabse jaldi jawab milta hai. Karachi aur Lahore mein call volume sabse zyada hota hai, is liye subah early call karna behtar hai. K-Electric ka koi bhi agent aap se OTP, MPIN, CVV, ATM PIN ya internet banking password kabhi bhi phone par nahi maangta. Aisa call aaye to turant disconnect karein aur official helpline par report karein.

Common K-Electric issues & step-by-step solutions

1. K-Electric kabhi bhi OTP, MPIN, CVV ya password phone par nahi maangta.
2. "Prize" ya "refund fee" wala har call scam hai — turant disconnect karein.
3. Unknown short-codes se aane wale calls ko report karein.
4. PTA ke 9000 par spam SMS forward karein.
5. FIA Cyber Crime helpline 1991 par serious fraud report karein.

How to file a K-Electric complaint

Call 118 and ask for a complaint/ticket number.
Write the agent name, date, time, issue detail and complaint reference.
Email customercare@ke.com.pk with screenshots and the reference number.
If unresolved after the operator window, escalate to NEPRA.

K-Electric refund & reversal timeline

Wallet / telecom balance dispute	24–72 working hours after ticket
Bank / card reversal	3–10 working days depending on bank
Escalated regulator complaint	Written response usually within the regulator window

Safety checklist before calling K-Electric

Only use official numbers, website and app channels listed on this page.
Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
For fraud or harassment, save screenshots/call logs before escalation.

FAQ — K-Electric customer care

Turant 118 par call karke account block karayein. FIR ke liye nazdeeki police station ya FIA Cyber Crime (1991) par report karein. K-Electric kabhi bhi OTP, PIN ya CVV phone par nahi maangta.

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