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IESCO Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: IESCO customer care number · IESCO complaint number · IESCO toll free number

✓ Verified Pakistan helplineRegulator: NEPRAutility

📞 118

📞 Call now✉ customerservices@iesco.com.pk🌐 Website

Scam warning: IESCO ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

IESCO contact lines — which number is for you?

Tel

📞 051-9252937

For: General inquiries

Tel

📞 051-9252938

For: General inquiries

Tel

📞 051-9252939

For: General inquiries

Official IESCO channels

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About IESCO

IESCO (Islamabad Electric Supply Company) provides electricity distribution services across its designated regions. Customers can access support for various concerns, including new connections, billing inquiries, and power outages. The company maintains a dedicated helpline for immediate assistance with electricity-related issues. For detailed information or to register a complaint, customers can contact IESCO through their official phone numbers. Agar aapko bill mein koi masla ho, tou helpline par call karein. IESCO's contact center personnel are trained to address common queries and guide customers through resolution processes. Customers can also visit designated customer service centers for in-person support. These centers facilitate applications for new meters, name changes on bills, and resolution of billing discrepancies. Power outages are a common concern, and IESCO provides channels for reporting these to ensure timely restoration. For any service interruption, it is advisable to note your reference number when contacting customer support. Bijli chali jaye tou fauri helpline par itlaa dein. The company aims to provide reliable electricity supply and efficient customer service. Ensure you have your bill details or reference number ready when contacting them for a quicker resolution. Aapki shikayat jald hal ki jaye gi. IESCO also publishes information regarding load shedding schedules and planned maintenance activities on its website.

Common IESCO issues & step-by-step solutions

    1. Check if neighbors are also affected to confirm a general outage.
    2. Locate your IESCO consumer number from a recent bill.
    3. Dial the IESCO helpline numbers: 051-9252937, 051-9252938, or 051-9252939.
    4. Provide your consumer number and detailed address to the representative.
    5. Note down the complaint registration number for future follow-up.

How to file a IESCO complaint

  1. Call 118 and ask for a complaint/ticket number.
  2. Write the agent name, date, time, issue detail and complaint reference.
  3. Email customerservices@iesco.com.pk with screenshots and the reference number.
  4. If unresolved after the operator window, escalate to NEPRA.

IESCO refund & reversal timeline

Wallet / telecom balance dispute24–72 working hours after ticket
Bank / card reversal3–10 working days depending on bank
Escalated regulator complaintWritten response usually within the regulator window

Safety checklist before calling IESCO

  • Only use official numbers, website and app channels listed on this page.
  • Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
  • For fraud or harassment, save screenshots/call logs before escalation.

FAQ — IESCO customer care

  • The IESCO helpline numbers for general inquiries and complaints are 051-9252937, 051-9252938, and 051-9252939.

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