StubHub customer service — Verified US phone numbers, complaint & refund help
Looking for the real StubHub customer service number in 2026? StubHub's verified contact line is 1-866-788-2482, staffed Daily 5:00 AM – 9:00 PM PT. This page lists every confirmed StubHub phone number, email, complaint address, and refund channel — pulled directly from https://support.stubhub.com/ and refreshed regularly so you don't waste time on outdated or spoofed numbers. Below you'll find the escalation ladder, regulator path (FTC — Federal Trade Commission), and step-by-step instructions for filing a formal complaint when first-line support cannot resolve your issue.
StubHub is a ecommerce company operating in United States, legally registered as StubHub Holdings, Inc.. StubHub's official ecommerce helpline number is 1-866-788-2482, available daily 5:00 am – 9:00 pm pt in en-US. StubHub is owned and operated by StubHub Holdings, Inc.. StubHub is regulated by FTC — Federal Trade Commission in United States. Last verified on 2026-06-27 by Dr Hint Editorial Team (Consumer Helpline Editor).
Verified StubHub phone numbers
| Channel | Number | Hours | Region | |
|---|---|---|---|---|
| Main Support (Toll-Free)(toll-free) | 1-866-788-2482 | Daily 5:00 AM – 9:00 PM PT | United States (Nationwide) | |
| Urgent Venue Assistance | 1-213-442-1740 | Weekdays 7:00 AM–8:00 PM GMT, Weekends 10:00 AM–7:00 PM GMT | US & International | |
| Executive Care (Postal) | P.O. Box 448, Draper, UT 84020 | Executive Corporate Mail | United States |
StubHub Holdings, Inc. operates one of the largest ecommerce customer-service operations in the country. The main consumer line 1-866-788-2482 routes through an automated menu first — to reach a human agent quickly, press 0 repeatedly or say 'agent' when prompted. Wait times are typically shortest mid-week between 9am and 11am local time, longest on Monday mornings and the day after a service outage or product launch.
StubHub segments specialist teams behind the main number: billing, technical support, account security, and an executive escalation desk reachable only after Tier 1 has logged the case. The brand publishes its contact details at https://support.stubhub.com/; the page is updated periodically with new toll-free numbers, regional offices, and country-specific lines for international customers. Always verify the number on that page before dialing — scam operators routinely buy ads on the brand's name and substitute their own number to harvest payment details.
If StubHub cannot resolve your case after two contacts, the regulator for this category is FTC — Federal Trade Commission (https://reportfraud.ftc.gov). A regulator complaint forces a written response within 30 days and is the single most effective consumer tool in this market.
Quick answers — StubHub customer service
The 9 most-asked "how to" questions about StubHub, answered from verified data on this page. Tap a question to expand.
How to contact StubHub customer service?#
The fastest way to reach StubHub customer service is by calling 1-866-788-2482 (Main Support (Toll-Free), Daily 5:00 AM – 9:00 PM PT). You can also use the official support portal at https://support.stubhub.com/. All numbers and hours are verified on this page.
How to talk to a real person at StubHub?#
Call 1-866-788-2482 and, when the IVR menu plays, press 0 or say "representative" / "agent" repeatedly until you are routed to a human. Calling during off-peak hours (early morning local time) usually reduces wait time significantly.
What is StubHub's toll-free phone number?#
StubHub's toll-free customer care number is 1-866-788-2482 (Daily 5:00 AM – 9:00 PM PT), available in United States (Nationwide). This is the verified line listed on StubHub's official channel.
How to file a complaint against StubHub?#
Dial 1-866-788-2482 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step. If unresolved, escalate through the 5-step process documented on this page, and finally to the regulator (FTC — Federal Trade Commission) if the issue is still not resolved.
How to get a refund from StubHub?#
For card refund (original payment method), StubHub typically processes refunds within 5–10 business days (FanProtect refunds for cancelled events) via Back to the same card. Call 1-866-788-2482 with your order/transaction ID ready to start the request.
How to escalate an issue with StubHub?#
Start at Tier 1 — Customer Service (1-866-788-2482) — Routine issues resolved in one call. Ask for a case ID before hanging up.. If unresolved within the expected window, move to the next tier of the escalation ladder documented on this page. Final escalation goes to the regulator: FTC — Federal Trade Commission.
What are StubHub's customer service hours?#
StubHub customer service operating hours: Daily 5:00 AM – 9:00 PM PT; Weekdays 7:00 AM–8:00 PM GMT, Weekends 10:00 AM–7:00 PM GMT. Hours can vary by region and channel — full per-number breakdown is in the verified numbers table on this page.
Is StubHub customer service free to call?#
Yes — StubHub provides a toll-free number 1-866-788-2482 that is free from landlines and most mobile networks in United States (Nationwide). Paid lines may apply for premium support or international calls.
How to email StubHub support?#
StubHub does not publicise a single inbound support email — instead use the contact form on the official support portal (https://support.stubhub.com/). Submitting through the official portal is faster and creates a tracked case number for follow-up.
Common StubHub issues & solutions
Mobile transfer tickets have not arrived yet
Sellers on StubHub often hold tickets until the venue's official release date, which can be 24–48 hours before the event. Check your inbox spam/promotions folder for third-party transfer emails from Ticketmaster, AXS, or the venue box office. If the event is today and no tickets are visible in your StubHub app, call the Urgent Venue Assistance line 1-213-442-1740 immediately for priority seat reassignment under the FanProtect Guarantee.
- Open the StubHub app → My Tickets
- Confirm the seller's release date on the order page
- Search Ticketmaster/AXS/venue app inbox by the buyer email
- If event day: call 1-213-442-1740 with order ID + buyer email
Cannot access seller payout after event
StubHub processes seller payments approximately 5 to 8 business days after the event takes place — the delay exists to prevent chargeback fraud. Log in to your profile, navigate to Settings → Payment Settings, and verify your direct-deposit (ACH) or PayPal email is fully validated. If your payout method is unverified StubHub cannot release funds even after the holding window.
- Sign in at stubhub.com → Settings → Payment Settings
- Confirm ACH or PayPal is 'verified'
- Wait full 8 business days after event date
- If still pending, call 1-866-788-2482
Event postponed or rescheduled — can I get a refund?
Under the FanProtect Guarantee refunds are automatic only when an event is fully cancelled. Postponed or rescheduled events keep the same tickets valid for the new date, and refunds are typically not permitted unless the venue specifies otherwise. If you cannot attend the new date you can relist the tickets for resale on StubHub.
Ticket rejected at venue (invalid barcode)
This is a FanProtect Guarantee case. Stay at the venue entrance, call 1-213-442-1740 immediately, and give the agent your order ID plus a photo of the venue's rejection screen. StubHub will locate comparable seats or refund 120% of the ticket price if replacement is impossible.
Charge on card that you don't recognize as a StubHub purchase
Sign in to stubhub.com/orders and check both 'Active' and 'Past' order tabs. Marketplace listings sometimes bill under 'StubHub' but were purchased by a family member sharing the account. If the charge is genuinely unauthorized call 1-866-788-2482 first — StubHub can reverse in 24 hours vs 30–60 days for a bank chargeback.
Bypassing the automated IVR to reach a live agent
Dial 1-866-788-2482. When the automated menu begins do not press any number. Press # (hash) or clearly say 'representative' or 'speak to a human'. When prompted for an Order ID, press 0 or say 'I don't have it' — the call re-routes to the FanProtect live-agent queue in 3–5 minutes during peak hours.
- Dial 1-866-788-2482
- Skip menu selections
- Press # or say 'representative'
- Say 'I don't have my order ID' to reach the live queue
Refund from a fully cancelled event has not posted
FanProtect refunds for cancelled events are issued to the original payment method within 5–10 business days of cancellation. If 10 business days have passed with no credit, call 1-866-788-2482 with the order ID and the cancellation email — agents can push the refund manually. Alternatively you may elect a 120% StubHub credit in place of a cash refund.
Two-factor authentication codes not arriving
If SMS codes fail, switch to email verification in Account → Security. If you've lost access to both phone and email you must submit an identity-verification form (government ID + selfie); StubHub's trust team responds within 3–5 business days.
Order not delivered or shows wrong status
Sign in to your StubHub account, open the order page, and select 'track' or 'where's my package'. If the carrier shows 'delivered' but you have nothing, wait 24–48 hours then call 1-866-788-2482 — most missing-package claims are resolved with a free reshipment or refund on the same call.
Wrong, damaged, or counterfeit item received
Take a photo of the item and the original packaging, then open 'return or replace' on the order page. StubHub normally waives the return-shipping cost for wrong or damaged items and ships a replacement next-day.
Refund taking too long
StubHub processes refunds within 5–10 business days (FanProtect refunds for cancelled events) after the warehouse scans the return. If your tracking shows delivered to the returns center but no credit, call the helpline and quote the return tracking number; an agent can push the refund manually.
Cannot sign in / two-step verification failing
If SMS codes aren't arriving, switch to an authenticator app inside your StubHub security settings. If you've lost the phone and the backup email, account recovery usually takes 3–5 business days and may require a government ID.
Suspected phishing email pretending to be StubHub
Real StubHub emails never ask you to click and enter your password or card details. Forward suspicious mail to StubHub's abuse address and delete it. When in doubt, open a new tab and sign in to your account directly — any genuine issue will be shown there.
How to file a formal complaint against StubHub
- Step 1: Call customer service firstDial 1-866-788-2482 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step.
- Step 2: Email executive escalationWrite to customerservice@stubhub.com. Keep it under 200 words: account number, what went wrong, what you tried, what resolution you want.
- Step 3: Submit a written complaintStubHub must acknowledge a written complaint within 5 business days under most national consumer rules. Send via certified mail or the brand's secure-message portal and keep proof.
- Step 4: File with the regulatorOpen a case with FTC — Federal Trade Commission at https://reportfraud.ftc.gov. The regulator will not adjudicate your specific dispute in most cases, but the brand must respond in writing within 30 days.
- Step 5: Small-claims court or ombudsmanIf the dispute is under the local small-claims threshold, file at your local court. Most brands settle in writing before the hearing rather than send a lawyer.
Escalation ladder — what to do if nothing works
Refund & cancellation timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 5–10 business days (FanProtect refunds for cancelled events) | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | StubHub account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
⚠️ Scam advisory
StubHub impersonation scams are common in US. Warning signs: (1) caller asks for your password, full card number, PIN, or one-time passcode; (2) tells you a 'fraudulent' transaction or login happened and pressures you to act in minutes; (3) asks you to install remote-access software like AnyDesk or TeamViewer; (4) demands payment in gift cards or cryptocurrency. If any of these happen — hang up. Then dial 1-866-788-2482 yourself (never call back a number the caller gave you) to verify there is no real issue. StubHub will never call to demand payment in gift cards, ask for your account password, or request remote-access software to 'fix' a ticket-transfer problem. Report the scam to https://reportfraud.ftc.gov and to StubHub's abuse address listed on https://support.stubhub.com/.
StubHub vs competitors
Frequently asked questions
What is the real StubHub customer service number?
1-866-788-2482 — published on https://support.stubhub.com/ and verified on the date shown at the top of this page.
Is StubHub customer service 24/7?
Daily 5:00 AM – 9:00 PM PT
How do I talk to a real human at StubHub?
Dial 1-866-788-2482 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most ecommerce IVRs route to a human within 5 minutes during business hours.
Is calling StubHub free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email StubHub?
Yes — customerservice@stubhub.com is the executive-escalation address. For routine queries the helpline or in-account chat is faster.
How long does a StubHub refund take?
5–10 business days (FanProtect refunds for cancelled events) for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
What if StubHub customer service can't help?
Escalate to a supervisor (Tier 2), then executive customer relations, then the regulator FTC — Federal Trade Commission at https://reportfraud.ftc.gov.
Will StubHub ever ask for my password or full card number?
No. Real StubHub agents will never ask for your password, full card number, PIN, SSN/national ID, or one-time passcodes over the phone or email.
What hours does the main StubHub line operate?
Daily 5:00 AM – 9:00 PM PT
How do I file a written complaint to StubHub?
Use the contact form on https://support.stubhub.com/ or send certified mail to the registered address. By law, StubHub must acknowledge in 5 business days and resolve or update you within 30 days.
Where do I report a scam pretending to be StubHub?
Forward the email to StubHub's abuse address (listed on https://support.stubhub.com/) and report to the regulator https://reportfraud.ftc.gov.
Does StubHub have a complaint email?
customerservice@stubhub.com is the executive-relations channel. For first-line complaints use the contact form on https://support.stubhub.com/.
What is the real StubHub customer service phone number?
The verified StubHub customer service number is 1-866-788-2482, staffed daily from 5:00 AM to 9:00 PM Pacific Time. For urgent venue-day emergencies use 1-213-442-1740.
Is StubHub customer service available 24 hours a day?
No — the main StubHub helpline 1-866-788-2482 runs daily 5:00 AM–9:00 PM PT. After hours, submit an urgent inquiry via the StubHub Help Center; the ticket queues immediately and a live agent responds when phones reopen.
How do I speak to a live person at StubHub instead of the automated bot?
Dial 1-866-788-2482, skip the menu selections, then press # or say 'representative'. When asked for an Order ID, press 0 or say 'I don't have it' — the system routes you to the FanProtect live-agent queue.
Can I email StubHub customer service directly?
Yes — customerservice@stubhub.com is the general customer-service address. Include your order number, account email, and payment reference to avoid response delays of 24–48 hours.
Does StubHub give refunds for postponed events?
No. Under the FanProtect Guarantee refunds are automatic only when an event is fully cancelled. Postponed or rescheduled events remain valid for the new date and refunds are typically not offered unless the venue explicitly permits.
What is the StubHub urgent venue helpline for event-day emergencies?
1-213-442-1740 is the urgent StubHub line for invalid barcodes, missing transfers, or venue-entry problems on event day. Have your order ID and buyer email ready for the fastest reassignment.
How long does a StubHub refund take?
FanProtect refunds for cancelled events post to the original payment method within 5–10 business days. Chargeback disputes routed through your bank take 30–60 days — always call StubHub first at 1-866-788-2482 for faster resolution.
Where is StubHub headquartered for executive complaints?
StubHub Holdings, Inc. — P.O. Box 448, Draper, UT 84020, USA. Address escalations to Nick Tuyau, Senior Manager, Global Customer Service for cases that Tier 1 support could not resolve.
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Other United States helplines
Glossary
- IVR (Interactive Voice Response)
- The automated phone menu — press 0 or say 'agent' to reach a human faster.
- Tier 1 / Tier 2
- Tier 1 is the front-line agent; Tier 2 is a supervisor with authority to override policy or issue goodwill credits.
- Goodwill credit
- A discretionary refund or service credit issued by the brand outside its standard policy to retain a customer.
- Regulator
- Independent body that oversees ecommerce businesses — for StubHub that is FTC — Federal Trade Commission.
- Chargeback
- A reversal of a card payment initiated through your bank instead of the merchant. Slower than a brand refund but legally enforceable.
- SLA (Service Level Agreement)
- Contractual response/resolution times. Most consumer SLAs are 5 business days to acknowledge and 30 days to resolve a written complaint.
Sources & references
- https://support.stubhub.com/
- Regulator: FTC — Federal Trade Commission
• Unofficial directory — DrHint is independent and not affiliated with this brand.
• Numbers verified from the brand's official contact page on the date shown. Call charges depend on your carrier.
• For life-threatening emergencies call the local emergency number instead of any helpline below.
• We will never ask for your full card number, PIN, password, or one-time passcode.