AT&T Customer Service — Verified Wireless, Internet & U-verse Phone Numbers
AT&T's main customer service line is 1-800-331-0500 for wireless (mobile) and 1-800-288-2020 for AT&T Internet, U-verse TV and home phone. From any AT&T wireless device you can also dial 611 free. Live agents answer between 8am and 9pm in your local time zone, seven days a week. Below are every published AT&T contact channel — phone, chat, business line, prepaid (Cricket) — plus the FCC escalation path if your complaint stalls.
AT&T is a telecom company operating in United States, legally registered as AT&T Inc.. AT&T's official telecom helpline number is 1-800-331-0500, available mon–sun 8am–9pm local in en-US. AT&T is owned and operated by AT&T Inc.. AT&T is regulated by Federal Communications Commission (FCC) in United States. Last verified on 2026-06-27 by Dr Hint Editorial Team (Consumer Helpline Editor).
Verified AT&T phone numbers
| Channel | Number | Hours | Region | |
|---|---|---|---|---|
| Wireless Customer Service(toll-free) | 1-800-331-0500 | Mon–Sun 8am–9pm local | Nationwide | |
| From your AT&T phone(toll-free) | 611 | Mon–Sun 8am–9pm local | AT&T wireless customers | |
| AT&T Internet / U-verse TV(toll-free) | 1-800-288-2020 | Mon–Sun 7am–9pm local | Service areas | |
| Business Customers(toll-free) | 1-800-321-2000 | Mon–Fri 8am–7pm ET | Nationwide | |
| Prepaid (Cricket Wireless)(toll-free) | 1-800-274-2538 | 7am–11pm local | Nationwide |
AT&T's support structure is split between wireless (cellular) and wireline (internet, TV, phone). Each side runs on a separate billing system and a separate complaint queue, so calling the wireless line about a U-verse bill will route you back to the wireline desk after several minutes. The wireless side answers under the AT&T Mobility brand; wireline answers under AT&T Communications. Business customers and the prepaid Cricket Wireless brand have their own dedicated lines.
AT&T's IVR menu prompts you to say what you're calling about. The phrase 'cancel service' routes you straight to a retention agent (often the fastest queue and with the most authority to issue credits). To reach a regular billing agent, say 'billing question' or press 0. Average wait time during business hours is 6–12 minutes wireless, 8–15 minutes wireline. If AT&T does not resolve your complaint within 30 days, file with the FCC at consumercomplaints.fcc.gov — AT&T is required by federal rule to respond in writing.
Quick answers — AT&T customer service
The 9 most-asked "how to" questions about AT&T, answered from verified data on this page. Tap a question to expand.
How to contact AT&T customer service?#
The fastest way to reach AT&T customer service is by calling 1-800-331-0500 (Wireless Customer Service, Mon–Sun 8am–9pm local). You can also use the official support portal at https://www.att.com/support/contact-us/. All numbers and hours are verified on this page.
How to talk to a real person at AT&T?#
Call 1-800-331-0500 and, when the IVR menu plays, press 0 or say "representative" / "agent" repeatedly until you are routed to a human. Calling during off-peak hours (early morning local time) usually reduces wait time significantly.
What is AT&T's toll-free phone number?#
AT&T's toll-free customer care number is 1-800-331-0500 (Mon–Sun 8am–9pm local), available in Nationwide. This is the verified line listed on AT&T's official channel.
How to file a complaint against AT&T?#
Dial 1-800-331-0500 (wireless) or 1-800-288-2020 (internet/TV). Ask for a supervisor. Note agent name and case ID. If unresolved, escalate through the 5-step process documented on this page, and finally to the regulator (Federal Communications Commission (FCC)) if the issue is still not resolved.
How to get a refund from AT&T?#
For bill credit, AT&T typically processes refunds within Applied to next bill cycle via Account credit. Call 1-800-331-0500 with your order/transaction ID ready to start the request.
How to escalate an issue with AT&T?#
Start at Tier 1 — Customer Service (1-800-331-0500 / 1-800-288-2020) — Plan changes, basic credits — most resolved in one call.. If unresolved within the expected window, move to the next tier of the escalation ladder documented on this page. Final escalation goes to the regulator: Federal Communications Commission (FCC).
What are AT&T's customer service hours?#
AT&T customer service operating hours: Mon–Sun 8am–9pm local; Mon–Sun 8am–9pm local. Hours can vary by region and channel — full per-number breakdown is in the verified numbers table on this page.
Is AT&T customer service free to call?#
Yes — AT&T provides a toll-free number 1-800-331-0500 that is free from landlines and most mobile networks in Nationwide. Paid lines may apply for premium support or international calls.
How to email AT&T support?#
AT&T does not publicise a single inbound support email — instead use the contact form on the official support portal (https://www.att.com/support/contact-us/). Submitting through the official portal is faster and creates a tracked case number for follow-up.
Common AT&T issues & solutions
AT&T bill higher than expected
Open the bill PDF in the myAT&T app and check the 'Surcharges, fees and taxes' section line by line. Common surprises: equipment installment-plan upgrades that added a new monthly charge, promotional credits that expired after 12 months, and AT&T NextUp early-upgrade fees. Call 1-800-331-0500 and ask for a 'bill review' — agents have authority to credit up to $50 as a courtesy.
Poor signal at home
Try Wi-Fi Calling first (Settings → Phone → Wi-Fi Calling). For persistent dead zones, AT&T ships a free Cell Booster to qualifying lines; request via myAT&T → Wireless → Coverage Issues. Filing a Network Issue Report also flags clusters for engineer review.
Trade-in credit not showing on bill
AT&T trade-in promotions apply as a monthly bill credit over 36 months, not as a one-time discount. Credits start on the second or third bill. After three cycles without a credit, call 1-800-331-0500 and request that the case go to 'Trade-in Promotions Investigation'.
Cancel AT&T service without penalty
Month-to-month plans have no early termination fee. Device installment plans must be paid off. To minimize fees, port out to a new carrier — they often pay the device balance as part of their switch promo.
AT&T Internet outage
Check att.com/outages or text OUT to 7228 (PABT) for a status update by ZIP code. AT&T credits a 24-hour service outage automatically; for longer outages call 1-800-288-2020 and request a credit pro-rated to the days affected.
Phone not working after upgrade
If your new phone won't activate after a port, call 1-800-331-0500 and ask for 'activations'. Bring the IMEI of both the old and new device. Most port-related activation errors are resolved within 30 minutes of agent time.
International roaming charges I didn't authorize
AT&T's International Day Pass is $12/day. Without it, pay-as-you-go international rates apply (often $2/min, $1/MB). Call 1-800-331-0500 within 60 days of return to request a first-time courtesy reduction.
Switch from AT&T to a new carrier (port out)
AT&T must release your number within one business day. Get your AT&T account number and Number Transfer PIN from myAT&T → Profile → Wireless Passcode. The new carrier handles everything else.
Stolen phone — suspend service and replace
Suspend via myAT&T → Wireless → Suspend Service, or call 1-800-331-0500. If you have AT&T Protect Advantage, file a claim through Asurion at phoneclaim.com/att. Replacement ships next-business-day.
AT&T account hacked or SIM swap fraud
Call AT&T Global Fraud Management at 1-877-844-5584 immediately. Place an account passcode and a port-out lock. AT&T's fraud team investigates SIM-swap cases within 7–10 days and reverses fraudulent charges.
Dispute a device damage charge after upgrade
Reply to the inspection email within 14 days requesting an appeal. Second-inspection reviews reverse around 30% of damage fees. Save photos of your device before sending it back.
Filing an FCC complaint against AT&T
After 30 days of unresolved internal complaint, file at consumercomplaints.fcc.gov. AT&T is required to respond in writing within 30 days. Roughly 65% of FCC-escalated billing complaints resolve in the customer's favor after the Office of the President takes the case.
How to file a complaint against AT&T
- Step 1: Call customer service firstDial 1-800-331-0500 (wireless) or 1-800-288-2020 (internet/TV). Ask for a supervisor. Note agent name and case ID.
- Step 2: Email the Office of the PresidentSend to officeofthepresident@att.com with account number, case ID, and a 200-word summary of what went wrong.
- Step 3: File with the FCCSubmit at consumercomplaints.fcc.gov. AT&T must respond within 30 days.
- Step 4: File with your state PUCState commissions handle wireline complaints (internet, TV, home phone). Search '[your state] PUC complaint AT&T'.
- Step 5: BBB filingFile at bbb.org under AT&T Inc. — Dallas, TX. Response within 14 days.
Escalation ladder — what to do if nothing works
Refund & cancellation timeline
| Scenario | Window | Method |
|---|---|---|
| Bill credit | Applied to next bill cycle | Account credit |
| Refund after closure | 30–60 days | Original payment method |
| Trade-in promotional reconciliation | 1–3 billing cycles | Monthly bill credit |
⚠️ Scam advisory
AT&T impersonation scams often claim a 'pending refund' or 'account suspension' and ask you to confirm your account passcode or SSN. AT&T will never ask for your account passcode, SSN, or one-time passcode over an inbound call. If you receive such a call, hang up and dial 1-800-331-0500 or 611 from your AT&T phone. Report scam numbers to AT&T at att.com/help/report-spam.
AT&T vs competitors
Frequently asked questions
What is the AT&T customer service phone number?
1-800-331-0500 for wireless, 1-800-288-2020 for AT&T Internet / U-verse, 1-800-321-2000 for business. From an AT&T phone dial 611 free.
What is the customer service for AT&T?
1-800-331-0500 is AT&T's main wireless customer-service line, open 8am–9pm local, seven days a week.
How do I talk to a real person at AT&T?
Call 1-800-331-0500, say 'representative' at the IVR or press 0 repeatedly. Saying 'cancel service' routes to a retention agent who can often help fastest.
Is AT&T customer service open on weekends?
Yes, both wireless (1-800-331-0500) and internet/TV (1-800-288-2020) lines are open Saturday and Sunday during normal hours.
What's AT&T's fraud department phone number?
1-877-844-5584 — AT&T's Global Fraud Management for SIM-swap and account-takeover cases.
How do I cancel AT&T service?
Call 1-800-331-0500 (wireless) or 1-800-288-2020 (internet). Month-to-month plans have no early termination fee; device installments must be paid off.
What's AT&T's executive complaint email?
officeofthepresident@att.com — routes to AT&T's Office of the President. Written response within 3–5 business days.
Can I file an FCC complaint against AT&T?
Yes, at consumercomplaints.fcc.gov. AT&T is required by federal rule to respond in writing within 30 days.
How long does an AT&T refund take?
Bill credits show on the next cycle. Refunds to card after account closure take 30–60 days.
Where is AT&T headquartered?
208 S. Akard Street, Dallas, TX 75202 — also the mailing address for written complaints to the Office of the President.
How do I report a stolen AT&T phone?
Call 1-800-331-0500 immediately or suspend service via myAT&T. If insured under AT&T Protect Advantage, file a claim at phoneclaim.com/att.
Why is my AT&T bill higher this month?
Most common reasons: expired promotional credit, new device installment, equipment upgrade fee, or an international roaming charge. Open the bill PDF in myAT&T to see line-by-line detail.
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Other United States helplines
Glossary
- 611
- Free shortcut from an AT&T mobile phone to customer service.
- Number Transfer PIN
- Code required to port out of AT&T. Find it in myAT&T → Profile → Wireless Passcode.
- International Day Pass
- $12/day international roaming add-on for 200+ countries.
- Office of the President
- AT&T's executive-escalation team for stalled customer-service cases.
Sources & references
- https://www.att.com/support/contact-us/
- Regulator: Federal Communications Commission (FCC)
• Unofficial directory — DrHint is independent and not affiliated with this brand.
• Numbers verified from the brand's official contact page on the date shown. Call charges depend on your carrier.
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