Bank Alfalah Helpline Number 2026 — Customer Care, Complaint & Email

Verified Bank Alfalah customer-care helpline, complaint email, WhatsApp number and head-office contact for callers in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and across Pakistan.

✓ Verified todayBankENURRegulator: SBP

📞 111225225

📞 Call now💬 WhatsApp ✉ customer.service@bankalfalah.com 🌐 Official site

Before you call Bank Alfalah — 5-point checklist

90% of Bank Alfalah call-centre tickets get resolved on the first call when you have these ready. Skipping this step is the #1 reason agents tell people to “call back later”.

1. CNIC ready — they will ask for your last 4 CNIC digits to pull up your account.
2. Transaction ID / TID — note the exact transaction reference from your SMS or app history.
3. Screenshot — take a screenshot of the failed transaction or error message.
4. Right number — pick the contact line above that matches your case (wallet vs UAN vs merchant vs business).
5. Quiet room — IVR speech recognition fails in noisy backgrounds and adds 30–40 seconds.

⚠ Never share OTP, MPIN, ATM PIN, CVV or internet banking password — even with a real Bank Alfalah agent. No genuine staff member needs them.

All contact channels

Helpline	111225225
Email	customer.service@bankalfalah.com
Website	https://www.bankalfalah.com
Regulator	SBP

Complaint escalation ladder

Level 1: Call the official helpline (111225225) and note the complaint number.
Level 2: If unresolved in 48 hours, email customer.service@bankalfalah.com with the complaint number.
Level 3: Ask for a regional manager or branch manager via the same email thread.
Level 4: Escalate to the regulator — SBP Banking Mohtasib.

⚠ Safety advisory

Bank Alfalah ka koi bhi staff aapse OTP, CNIC PIN, full debit card number ya internet banking password phone par nahi maangta. Aisa call aaye to turant disconnect karein. Refund release karne ke liye “processing fee” maangne wala har banda scammer hai. Sirf official helpline (111225225) aur is page par diye gaye email/website per rabta karein. Suspicious numbers ko 1991 (FIA Cyber Crime) ya PTA ke complaint portal par report karein.