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Soneri Bank Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: Soneri Bank customer care number · Soneri Bank complaint number · Soneri Bank toll free number

✓ Verified Pakistan helplineRegulator: SBPbank

📞 111766766

Scam warning: Soneri Bank ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

Soneri Bank contact lines — which number is for you?

Retail Banking UAN

📞 111766766

For: Sabhi Soneri Bank customers

24/7

Standard call rates apply.

About Soneri Bank

Soneri Bank Pakistan ka ek maaruf bank hai jo lakhon customers ko roz service faraham karta hai. Soneri Bank SBP ke qawaneen ke tehat regulate hota hai jo consumer protection aur transparency ensure karta hai. Soneri Bank customer care helpline 111766766 par 24 ghantay available hai. Peak hours (5pm–8pm) mein wait time 4–6 minute tak ja sakta hai, subah 8am–11am sabse jaldi jawab milta hai. Karachi aur Lahore mein call volume sabse zyada hota hai, is liye subah early call karna behtar hai. Soneri Bank ka koi bhi agent aap se OTP, MPIN, CVV, ATM PIN ya internet banking password kabhi bhi phone par nahi maangta. Aisa call aaye to turant disconnect karein aur official helpline par report karein.

Common Soneri Bank issues & step-by-step solutions

    1. SBP rule: IBFT reversal 3 working days ke andar hona chahiye.
    2. Transaction reference number (14–16 digits) app se copy karein.
    3. 111766766 par call karke IBFT complaint darj karayein — reference number zaroor batayein.
    4. Reversal na ho to email par formal complaint bhejein aur SBP CPD ko cc karein.
    5. Beneficiary bank ka IBAN sahi tha ye bhi confirm karein.

How to file a Soneri Bank complaint

  1. Call 111766766 and ask for a complaint/ticket number.
  2. Write the agent name, date, time, issue detail and complaint reference.
  3. Email headoffice@soneribank.com with screenshots and the reference number.
  4. If unresolved after the operator window, escalate to SBP.

Soneri Bank refund & reversal timeline

Wallet / telecom balance dispute24–72 working hours after ticket
Bank / card reversal3–10 working days depending on bank
Escalated regulator complaintWritten response usually within the regulator window

Safety checklist before calling Soneri Bank

  • Only use official numbers, website and app channels listed on this page.
  • Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
  • For fraud or harassment, save screenshots/call logs before escalation.

FAQ — Soneri Bank customer care

  • Haan, Soneri Bank agents Urdu, English aur zyada tar Punjabi / Sindhi bhi samajhte hain. IVR menu mein language option upar hi milta hai.

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