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AT&T complaint — United States

How to file a formal complaint for AT&T customers in United States. Verified contact lines, timelines, and the regulator path if AT&T cannot resolve your case.

✓ Verified from official source· Mon–Sun 8am–9pm local
Call Now · 1-800-331-0500

How to file a complaint against AT&T

  1. Step 1: Call customer service first
    Dial 1-800-331-0500 (wireless) or 1-800-288-2020 (internet/TV). Ask for a supervisor. Note agent name and case ID.
  2. Step 2: Email the Office of the President
    Send to officeofthepresident@att.com with account number, case ID, and a 200-word summary of what went wrong.
  3. Step 3: File with the FCC
    Submit at consumercomplaints.fcc.gov. AT&T must respond within 30 days.
  4. Step 4: File with your state PUC
    State commissions handle wireline complaints (internet, TV, home phone). Search '[your state] PUC complaint AT&T'.
  5. Step 5: BBB filing
    File at bbb.org under AT&T Inc. — Dallas, TX. Response within 14 days.

Related FAQs

What is the AT&T customer service phone number?

1-800-331-0500 for wireless, 1-800-288-2020 for AT&T Internet / U-verse, 1-800-321-2000 for business. From an AT&T phone dial 611 free.

What is the customer service for AT&T?

1-800-331-0500 is AT&T's main wireless customer-service line, open 8am–9pm local, seven days a week.

How do I talk to a real person at AT&T?

Call 1-800-331-0500, say 'representative' at the IVR or press 0 repeatedly. Saying 'cancel service' routes to a retention agent who can often help fastest.

Is AT&T customer service open on weekends?

Yes, both wireless (1-800-331-0500) and internet/TV (1-800-288-2020) lines are open Saturday and Sunday during normal hours.

What's AT&T's fraud department phone number?

1-877-844-5584 — AT&T's Global Fraud Management for SIM-swap and account-takeover cases.

How do I cancel AT&T service?

Call 1-800-331-0500 (wireless) or 1-800-288-2020 (internet). Month-to-month plans have no early termination fee; device installments must be paid off.

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