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NADRA Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: NADRA customer care number · NADRA complaint number · NADRA toll free number

✓ Verified Pakistan helplineRegulator: Government of Pakistangovt

📞 1777

Scam warning: NADRA ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

NADRA contact lines — which number is for you?

Public Helpdesk

📞 1777

For: Sabhi NADRA customers

24/7

Standard call rates apply.

About NADRA

NADRA apne category mein Pakistan ke top government services mein shumar hota hai aur Karachi se Peshawar tak kaam karta hai. NADRA Government of Pakistan ke qawaneen ke tehat regulate hota hai jo consumer protection aur transparency ensure karta hai. NADRA customer care helpline 1777 par 24 ghantay available hai. Peak hours (5pm–8pm) mein wait time 4–6 minute tak ja sakta hai, subah 8am–11am sabse jaldi jawab milta hai. Karachi aur Lahore mein call volume sabse zyada hota hai, is liye subah early call karna behtar hai. NADRA ka koi bhi agent aap se OTP, MPIN, CVV, ATM PIN ya internet banking password kabhi bhi phone par nahi maangta. Aisa call aaye to turant disconnect karein aur official helpline par report karein.

Common NADRA issues & step-by-step solutions

    1. Card / online payment ka refund typically 5–7 working days leta hai.
    2. IBFT reversal 24–72 hours mein hoti hai.
    3. Cash refund branch / outlet par ID proof ke sath milta hai.
    4. Deadline miss ho to complaint number ke sath escalate karein.
    5. Regulator (SBP / PTA / SECP) par 7 din baad complaint dalein.

How to file a NADRA complaint

  1. Call 1777 and ask for a complaint/ticket number.
  2. Write the agent name, date, time, issue detail and complaint reference.
  3. Email info@nadra.gov.pk with screenshots and the reference number.
  4. If unresolved after the operator window, escalate to Government of Pakistan.

NADRA refund & reversal timeline

Wallet / telecom balance dispute24–72 working hours after ticket
Bank / card reversal3–10 working days depending on bank
Escalated regulator complaintWritten response usually within the regulator window

Safety checklist before calling NADRA

  • Only use official numbers, website and app channels listed on this page.
  • Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
  • For fraud or harassment, save screenshots/call logs before escalation.

FAQ — NADRA customer care

  • NADRA ka official customer care helpline number 1777 hai. Ye number Pakistan bhar mein 24/7 kaam karta hai aur Karachi, Lahore, Islamabad, Rawalpindi aur baaqi shehron se call kiya ja sakta hai.

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