Poste Italiane servizio clienti — Verified IT phone numbers, reclamo & rimborso help
Looking for the real Poste Italiane servizio clienti number in 1970? Poste Italiane's verified contact line is 803 160, staffed Lun–Sab 8:00–20:00. This page lists every confirmed Poste Italiane phone number, email, reclamo address, and rimborso channel — pulled directly from https://www.poste.it/contatti.html and refreshed regularly so you don't waste time on outdated or spoofed numbers. Below you'll find the escalation ladder, regulator path (Camera di Conciliazione dei Consumatori), and step-by-step instructions for filing a formal complaint when first-line support cannot resolve your issue.
Poste Italiane is a delivery company operating in Italia, legally registered as Poste Italiane SpA. Poste Italiane's official delivery helpline number is 803 160, available lun–sab 8:00–20:00 in it-IT. Poste Italiane is regulated by Camera di Conciliazione dei Consumatori in Italia. Last verified on 2026-06-27 by Dr Hint Editorial Team (Consumer Helpline Editor).
Verified Poste Italiane phone numbers
| Channel | Number | Hours | Region | |
|---|---|---|---|---|
| Poste Italiane info e assistenza(toll-free) | 803 160 | Lun–Sab 8:00–20:00 | Italia | |
| BancoPosta carte e conti | 06 4526 3322 | 24/7 | Italia |
Poste Italiane SpA operates one of the largest delivery customer-service operations in the country. The main consumer line 803 160 routes through an automated menu first — to reach a human agent quickly, press 0 repeatedly or say 'agent' when prompted. Wait times are typically shortest mid-week between 9am and 11am local time, longest on Monday mornings and the day after a service outage or product launch.
Poste Italiane segments specialist teams behind the main number: billing, technical support, account security, and an executive escalation desk reachable only after Tier 1 has logged the case. The brand publishes its contact details at https://www.poste.it/contatti.html; the page is updated periodically with new toll-free numbers, regional offices, and country-specific lines for international customers. Always verify the number on that page before dialing — scam operators routinely buy ads on the brand's name and substitute their own number to harvest payment details.
If Poste Italiane cannot resolve your case after two contacts, the regulator for this category is Camera di Conciliazione dei Consumatori (https://www.mimit.gov.it/). A regulator complaint forces a written response within 30 days and is the single most effective consumer tool in this market.
Quick answers — Poste Italiane customer service
The 9 most-asked "how to" questions about Poste Italiane, answered from verified data on this page. Tap a question to expand.
How to contact Poste Italiane customer service?#
The fastest way to reach Poste Italiane customer service is by calling 803 160 (Poste Italiane info e assistenza, Lun–Sab 8:00–20:00). You can also use the official support portal at https://www.poste.it/contatti.html. All numbers and hours are verified on this page.
How to talk to a real person at Poste Italiane?#
Call 803 160 and, when the IVR menu plays, press 0 or say "representative" / "agent" repeatedly until you are routed to a human. Calling during off-peak hours (early morning local time) usually reduces wait time significantly.
What is Poste Italiane's 24/7 phone number?#
Poste Italiane's 24/7 helpline is 06 4526 3322 (24/7), available in Italia. This is the verified line listed on Poste Italiane's official channel.
How to file a complaint against Poste Italiane?#
Dial 803 160 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step. If unresolved, escalate through the 4-step process documented on this page, and finally to the regulator (Camera di Conciliazione dei Consumatori) if the issue is still not resolved.
How to get a refund from Poste Italiane?#
For card refund (original payment method), Poste Italiane typically processes refunds within 30–60 giorni da reclamo via Back to the same card. Call 803 160 with your order/transaction ID ready to start the request.
How to escalate an issue with Poste Italiane?#
Start at Tier 1 — Customer Service (803 160) — Routine issues resolved in one call. Ask for a case ID before hanging up.. If unresolved within the expected window, move to the next tier of the escalation ladder documented on this page. Final escalation goes to the regulator: Camera di Conciliazione dei Consumatori.
What are Poste Italiane's customer service hours?#
Poste Italiane customer service operating hours: Lun–Sab 8:00–20:00; 24/7. Hours can vary by region and channel — full per-number breakdown is in the verified numbers table on this page.
Is Poste Italiane customer service free to call?#
Yes — Poste Italiane provides a toll-free number 803 160 that is free from landlines and most mobile networks in Italia. Paid lines may apply for premium support or international calls.
How to email Poste Italiane support?#
Poste Italiane does not publicise a single inbound support email — instead use the contact form on the official support portal (https://www.poste.it/contatti.html). Submitting through the official portal is faster and creates a tracked case number for follow-up.
Common Poste Italiane issues & solutions
Order never arrived but app marks delivered
Open the order, tap 'help' → 'order issue' → 'never arrived'. Poste Italiane normally refunds in full within 24 hours for orders under $50 and investigates the courier for higher amounts.
Wrong order or missing items
Report within 24 hours via the app — the photo of the bag is required. Partial refunds for missing items credit instantly; full re-delivery for wrong orders takes a separate visit.
Driver behaved unprofessionally
Use the in-app rating + report. Poste Italiane's trust & safety team reviews complaints; serious incidents trigger driver suspension and a refund of the delivery fee.
Subscription (DashPass / Eats Pass / Prime) won't cancel
Cancel via the account → membership page. If the subscription bills after cancellation, call 803 160 with the screenshot — refunds for the most recent month are routine.
Tip cannot be adjusted after delivery
Many countries allow tip-changes for up to 24 hours after the order completes via the 'rate your driver' screen. Past that, call 803 160 — agents can add a manual courtesy tip.
Restaurant closed but order placed
Poste Italiane auto-refunds when the restaurant rejects the order. If the app says 'preparing' but you call the restaurant and they're closed, contact 803 160 immediately to cancel and refund.
How to file a formal complaint against Poste Italiane
- Step 1: Call customer service firstDial 803 160 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step.
- Step 2: Submit a written complaintPoste Italiane must acknowledge a written complaint within 5 business days under most national consumer rules. Send via certified mail or the brand's secure-message portal and keep proof.
- Step 3: File with the regulatorOpen a case with Camera di Conciliazione dei Consumatori at https://www.mimit.gov.it/. The regulator will not adjudicate your specific dispute in most cases, but the brand must respond in writing within 30 days.
- Step 4: Small-claims court or ombudsmanIf the dispute is under the local small-claims threshold, file at your local court. Most brands settle in writing before the hearing rather than send a lawyer.
Escalation ladder — what to do if nothing works
Refund & cancellation timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 30–60 giorni da reclamo | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | Poste Italiane account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
⚠️ Scam advisory
Poste Italiane impersonation scams are common in IT. Warning signs: (1) caller asks for your password, full card number, PIN, or one-time passcode; (2) tells you a 'fraudulent' transaction or login happened and pressures you to act in minutes; (3) asks you to install remote-access software like AnyDesk or TeamViewer; (4) demands payment in gift cards or cryptocurrency. If any of these happen — hang up. Then dial 803 160 yourself (never call back a number the caller gave you) to verify there is no real issue. Report the scam to https://www.mimit.gov.it/ and to Poste Italiane's abuse address listed on https://www.poste.it/contatti.html.
Poste Italiane vs competitors
Frequently asked questions
What is the real Poste Italiane servizio clienti number?
803 160 — published on https://www.poste.it/contatti.html and verified on the date shown at the top of this page.
Is Poste Italiane servizio clienti 24/7?
Lun–Sab 8:00–20:00
How do I talk to a real human at Poste Italiane?
Dial 803 160 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most delivery IVRs route to a human within 5 minutes during business hours.
Is calling Poste Italiane free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email Poste Italiane?
Poste Italiane prefers phone and in-account chat; email is available via the contact form on https://www.poste.it/contatti.html.
How long does a Poste Italiane rimborso take?
30–60 giorni da reclamo for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
What if Poste Italiane servizio clienti can't help?
Escalate to a supervisor (Tier 2), then the written-complaint desk, then the regulator Camera di Conciliazione dei Consumatori at https://www.mimit.gov.it/.
Will Poste Italiane ever ask for my password or full card number?
No. Real Poste Italiane agents will never ask for your password, full card number, PIN, SSN/national ID, or one-time passcodes over the phone or email.
What hours does the main Poste Italiane line operate?
Lun–Sab 8:00–20:00
How do I file a written complaint to Poste Italiane?
Use the contact form on https://www.poste.it/contatti.html or send certified mail to the registered address. By law, Poste Italiane must acknowledge in 5 business days and resolve or update you within 30 days.
Where do I report a scam pretending to be Poste Italiane?
Forward the email to Poste Italiane's abuse address (listed on https://www.poste.it/contatti.html) and report to the regulator https://www.mimit.gov.it/.
Does Poste Italiane have a complaint email?
Use the contact form on https://www.poste.it/contatti.html; Poste Italiane does not publish a general complaint email.
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Other Italia helplines
Glossary
- IVR (Interactive Voice Response)
- The automated phone menu — press 0 or say 'agent' to reach a human faster.
- Tier 1 / Tier 2
- Tier 1 is the front-line agent; Tier 2 is a supervisor with authority to override policy or issue goodwill credits.
- Goodwill credit
- A discretionary refund or service credit issued by the brand outside its standard policy to retain a customer.
- Regulator
- Independent body that oversees delivery businesses — for Poste Italiane that is Camera di Conciliazione dei Consumatori.
- Chargeback
- A reversal of a card payment initiated through your bank instead of the merchant. Slower than a brand refund but legally enforceable.
- SLA (Service Level Agreement)
- Contractual response/resolution times. Most consumer SLAs are 5 business days to acknowledge and 30 days to resolve a written complaint.
Sources & references
- https://www.poste.it/contatti.html
- Regulator: Camera di Conciliazione dei Consumatori
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