Iliad servizio clienti — Verified IT phone numbers, reclamo & rimborso help
Looking for the real Iliad servizio clienti number in 1970? Iliad's verified contact line is 177, staffed Lun–Sab 8:00–22:00, Dom 9:00–20:00. This page lists every confirmed Iliad phone number, email, reclamo address, and rimborso channel — pulled directly from https://www.iliad.it/assistenza/ and refreshed regularly so you don't waste time on outdated or spoofed numbers. Below you'll find the escalation ladder, regulator path (AGCOM — Conciliaweb), and step-by-step instructions for filing a formal complaint when first-line support cannot resolve your issue.
Iliad is a telecom company operating in Italia, legally registered as Iliad Italia SpA. Iliad's official telecom helpline number is 177, available lun–sab 8:00–22:00, dom 9:00–20:00 in it-IT. Iliad is regulated by AGCOM — Conciliaweb in Italia. Last verified on 2026-06-27 by Dr Hint Editorial Team (Consumer Helpline Editor).
Verified Iliad phone numbers
| Channel | Number | Hours | Region | |
|---|---|---|---|---|
| Iliad servizio clienti(toll-free) | 177 | Lun–Sab 8:00–22:00, Dom 9:00–20:00 | Italia |
Iliad Italia SpA operates one of the largest telecom customer-service operations in the country. The main consumer line 177 routes through an automated menu first — to reach a human agent quickly, press 0 repeatedly or say 'agent' when prompted. Wait times are typically shortest mid-week between 9am and 11am local time, longest on Monday mornings and the day after a service outage or product launch.
Iliad segments specialist teams behind the main number: billing, technical support, account security, and an executive escalation desk reachable only after Tier 1 has logged the case. The brand publishes its contact details at https://www.iliad.it/assistenza/; the page is updated periodically with new toll-free numbers, regional offices, and country-specific lines for international customers. Always verify the number on that page before dialing — scam operators routinely buy ads on the brand's name and substitute their own number to harvest payment details.
If Iliad cannot resolve your case after two contacts, the regulator for this category is AGCOM — Conciliaweb (https://conciliaweb.agcom.it/). A regulator complaint forces a written response within 30 days and is the single most effective consumer tool in this market.
Quick answers — Iliad customer service
The 9 most-asked "how to" questions about Iliad, answered from verified data on this page. Tap a question to expand.
How to contact Iliad customer service?#
The fastest way to reach Iliad customer service is by calling 177 (Iliad servizio clienti, Lun–Sab 8:00–22:00, Dom 9:00–20:00). You can also use the official support portal at https://www.iliad.it/assistenza/. All numbers and hours are verified on this page.
How to talk to a real person at Iliad?#
Call 177 and, when the IVR menu plays, press 0 or say "representative" / "agent" repeatedly until you are routed to a human. Calling during off-peak hours (early morning local time) usually reduces wait time significantly.
What is Iliad's toll-free phone number?#
Iliad's toll-free customer care number is 177 (Lun–Sab 8:00–22:00, Dom 9:00–20:00), available in Italia. This is the verified line listed on Iliad's official channel.
How to file a complaint against Iliad?#
Dial 177 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step. If unresolved, escalate through the 4-step process documented on this page, and finally to the regulator (AGCOM — Conciliaweb) if the issue is still not resolved.
How to get a refund from Iliad?#
For card refund (original payment method), Iliad typically processes refunds within 1 ciclo di fatturazione via Back to the same card. Call 177 with your order/transaction ID ready to start the request.
How to escalate an issue with Iliad?#
Start at Tier 1 — Customer Service (177) — Routine issues resolved in one call. Ask for a case ID before hanging up.. If unresolved within the expected window, move to the next tier of the escalation ladder documented on this page. Final escalation goes to the regulator: AGCOM — Conciliaweb.
What are Iliad's customer service hours?#
Iliad customer service operating hours: Lun–Sab 8:00–22:00, Dom 9:00–20:00. Hours can vary by region and channel — full per-number breakdown is in the verified numbers table on this page.
Is Iliad customer service free to call?#
Yes — Iliad provides a toll-free number 177 that is free from landlines and most mobile networks in Italia. Paid lines may apply for premium support or international calls.
How to email Iliad support?#
Iliad does not publicise a single inbound support email — instead use the contact form on the official support portal (https://www.iliad.it/assistenza/). Submitting through the official portal is faster and creates a tracked case number for follow-up.
Common Iliad issues & solutions
Mobile signal dropping in your area
Restart the phone, then check Iliad's network status page for known outages by ZIP/postcode. If outage is confirmed, Iliad normally credits a prorated day of service when the outage exceeds 4 hours — ask for it explicitly on the call.
Bill higher than expected
Most bill spikes are roaming, premium-SMS, or a plan auto-renew. Open the itemized bill in 'My Account' and check the 'usage' section. Call 177 within 30 days of the bill date — Iliad can usually waive the first surprise overage as a goodwill credit.
Porting your number to or from Iliad
You'll need your account number and a port-out PIN. Iliad legally cannot block the port and must release within 1–2 business days. If they delay, file an FCC informal complaint at fcc.gov/complaints — it almost always unblocks within 48 hours.
Phone reported lost or stolen
Call 177 immediately to suspend the SIM (free) and blacklist the IMEI so the device cannot be re-used on any carrier. Insurance claims (Asurion or similar) are filed separately through the My Iliad app.
Cancelling service or contract early
Month-to-month plans cancel with the next bill cycle. Contract plans may carry a remaining-device-balance fee; Iliad sometimes waives it if you switch to another carrier that offers a switch-bonus that Iliad will price-match.
Data plan throttling or 'slow speed' complaint
Most plans throttle after a soft-cap (varies by tier). Check 'usage' in My Iliad; if throttling started before the cap, run a speed test and call 177 — a Tier 2 tech can re-provision the SIM.
How to file a formal complaint against Iliad
- Step 1: Call customer service firstDial 177 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step.
- Step 2: Submit a written complaintIliad must acknowledge a written complaint within 5 business days under most national consumer rules. Send via certified mail or the brand's secure-message portal and keep proof.
- Step 3: File with the regulatorOpen a case with AGCOM — Conciliaweb at https://conciliaweb.agcom.it/. The regulator will not adjudicate your specific dispute in most cases, but the brand must respond in writing within 30 days.
- Step 4: Small-claims court or ombudsmanIf the dispute is under the local small-claims threshold, file at your local court. Most brands settle in writing before the hearing rather than send a lawyer.
Escalation ladder — what to do if nothing works
Refund & cancellation timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 1 ciclo di fatturazione | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | Iliad account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
⚠️ Scam advisory
Iliad impersonation scams are common in IT. Warning signs: (1) caller asks for your password, full card number, PIN, or one-time passcode; (2) tells you a 'fraudulent' transaction or login happened and pressures you to act in minutes; (3) asks you to install remote-access software like AnyDesk or TeamViewer; (4) demands payment in gift cards or cryptocurrency. If any of these happen — hang up. Then dial 177 yourself (never call back a number the caller gave you) to verify there is no real issue. Report the scam to https://conciliaweb.agcom.it/ and to Iliad's abuse address listed on https://www.iliad.it/assistenza/.
Iliad vs competitors
Frequently asked questions
What is the real Iliad servizio clienti number?
177 — published on https://www.iliad.it/assistenza/ and verified on the date shown at the top of this page.
Is Iliad servizio clienti 24/7?
Lun–Sab 8:00–22:00, Dom 9:00–20:00
How do I talk to a real human at Iliad?
Dial 177 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most telecom IVRs route to a human within 5 minutes during business hours.
Is calling Iliad free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email Iliad?
Iliad prefers phone and in-account chat; email is available via the contact form on https://www.iliad.it/assistenza/.
How long does a Iliad rimborso take?
1 ciclo di fatturazione for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
What if Iliad servizio clienti can't help?
Escalate to a supervisor (Tier 2), then the written-complaint desk, then the regulator AGCOM — Conciliaweb at https://conciliaweb.agcom.it/.
Will Iliad ever ask for my password or full card number?
No. Real Iliad agents will never ask for your password, full card number, PIN, SSN/national ID, or one-time passcodes over the phone or email.
What hours does the main Iliad line operate?
Lun–Sab 8:00–22:00, Dom 9:00–20:00
How do I file a written complaint to Iliad?
Use the contact form on https://www.iliad.it/assistenza/ or send certified mail to the registered address. By law, Iliad must acknowledge in 5 business days and resolve or update you within 30 days.
Where do I report a scam pretending to be Iliad?
Forward the email to Iliad's abuse address (listed on https://www.iliad.it/assistenza/) and report to the regulator https://conciliaweb.agcom.it/.
Does Iliad have a complaint email?
Use the contact form on https://www.iliad.it/assistenza/; Iliad does not publish a general complaint email.
Did this page help you?
Your feedback helps us prioritise which helplines to re-verify each week.
Other Italia helplines
Glossary
- IVR (Interactive Voice Response)
- The automated phone menu — press 0 or say 'agent' to reach a human faster.
- Tier 1 / Tier 2
- Tier 1 is the front-line agent; Tier 2 is a supervisor with authority to override policy or issue goodwill credits.
- Goodwill credit
- A discretionary refund or service credit issued by the brand outside its standard policy to retain a customer.
- Regulator
- Independent body that oversees telecom businesses — for Iliad that is AGCOM — Conciliaweb.
- Chargeback
- A reversal of a card payment initiated through your bank instead of the merchant. Slower than a brand refund but legally enforceable.
- SLA (Service Level Agreement)
- Contractual response/resolution times. Most consumer SLAs are 5 business days to acknowledge and 30 days to resolve a written complaint.
Sources & references
- https://www.iliad.it/assistenza/
- Regulator: AGCOM — Conciliaweb
• Directory indipendente — DrHint non è affiliata a questo marchio.
• Numeri verificati dalla pagina ufficiale di contatto alla data indicata. Le tariffe dipendono dal tuo operatore.
• In caso di emergenza componi il 112 invece di una hotline qui sotto.
• Non chiediamo mai il numero completo della carta, PIN, password o codice OTP.