mPokket customer service — Verified IN phone numbers, complaint & refund help
Looking for the real mPokket customer service number in 2026? mPokket's verified contact line is 033 6645 2400, staffed Mon–Sun 09:00–19:00 IST. This page lists every confirmed mPokket phone number, email, complaint address, and refund channel — pulled directly from https://www.mpokket.in/contact and refreshed regularly so you don't waste time on outdated or spoofed numbers. Below you'll find the escalation ladder, regulator path (Reserve Bank of India (RBI) — Ombudsman & CMS portal), and step-by-step instructions for filing a formal complaint when first-line support cannot resolve your issue.
mPokket is a bank company operating in India, legally registered as Maybright Ventures Pvt Ltd (mPokket). mPokket's official bank helpline number is 033 6645 2400, available mon–sun 09:00–19:00 ist in en-IN. mPokket is owned and operated by Maybright Ventures Pvt Ltd (RBI-registered NBFC). mPokket is regulated by Reserve Bank of India (RBI) — Ombudsman & CMS portal in India. Last verified on 2026-06-27 by Dr Hint Editorial Team (Consumer Helpline Editor).
Verified mPokket phone numbers
| Channel | Number | Hours | Region | |
|---|---|---|---|---|
| mPokket Customer Care | 033 6645 2400 | Mon–Sun 09:00–19:00 IST | All India | |
| mPokket Grievance Officer | 033 6815 7400 | Mon–Sat 09:00–19:00 IST | All India |
Maybright Ventures Pvt Ltd (mPokket) operates one of the largest bank customer-service operations in the country. The main consumer line 033 6645 2400 routes through an automated menu first — to reach a human agent quickly, press 0 repeatedly or say 'agent' when prompted. Wait times are typically shortest mid-week between 9am and 11am local time, longest on Monday mornings and the day after a service outage or product launch.
mPokket segments specialist teams behind the main number: billing, technical support, account security, and an executive escalation desk reachable only after Tier 1 has logged the case. The brand publishes its contact details at https://www.mpokket.in/contact; the page is updated periodically with new toll-free numbers, regional offices, and country-specific lines for international customers. Always verify the number on that page before dialing — scam operators routinely buy ads on the brand's name and substitute their own number to harvest payment details.
If mPokket cannot resolve your case after two contacts, the regulator for this category is Reserve Bank of India (RBI) — Ombudsman & CMS portal (https://cms.rbi.org.in/). A regulator complaint forces a written response within 30 days and is the single most effective consumer tool in this market.
Quick answers — mPokket customer service
The 8 most-asked "how to" questions about mPokket, answered from verified data on this page. Tap a question to expand.
How to contact mPokket customer service?#
The fastest way to reach mPokket customer service is by calling 033 6645 2400 (mPokket Customer Care, Mon–Sun 09:00–19:00 IST). You can also use the official support portal at https://www.mpokket.in/contact. All numbers and hours are verified on this page.
How to talk to a real person at mPokket?#
Call 033 6645 2400 and, when the IVR menu plays, press 0 or say "representative" / "agent" repeatedly until you are routed to a human. Calling during off-peak hours (early morning local time) usually reduces wait time significantly.
How to file a complaint against mPokket?#
Dial 033 6645 2400 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step. If unresolved, escalate through the 5-step process documented on this page, and finally to the regulator (Reserve Bank of India (RBI) — Ombudsman & CMS portal) if the issue is still not resolved.
How to get a refund from mPokket?#
For card refund (original payment method), mPokket typically processes refunds within 3–5 working days (bounce and prepayment refunds) via Back to the same card. Call 033 6645 2400 with your order/transaction ID ready to start the request.
How to escalate an issue with mPokket?#
Start at Tier 1 — Customer Service (033 6645 2400) — Routine issues resolved in one call. Ask for a case ID before hanging up.. If unresolved within the expected window, move to the next tier of the escalation ladder documented on this page. Final escalation goes to the regulator: Reserve Bank of India (RBI) — Ombudsman & CMS portal.
What are mPokket's customer service hours?#
mPokket customer service operating hours: Mon–Sun 09:00–19:00 IST; Mon–Sat 09:00–19:00 IST. Hours can vary by region and channel — full per-number breakdown is in the verified numbers table on this page.
Is mPokket customer service free to call?#
Calls to mPokket (033 6645 2400) are charged at your standard carrier rate — there is no separate per-minute service fee, but airtime or international charges may apply depending on your plan.
How to email mPokket support?#
mPokket does not publicise a single inbound support email — instead use the contact form on the official support portal (https://www.mpokket.in/contact). Submitting through the official portal is faster and creates a tracked case number for follow-up.
Common mPokket issues & solutions
mPokket college-student loan — DigiLocker marksheet not fetching
mPokket verifies students via DigiLocker semester marksheets and college ID. If the DigiLocker consent fails, log in to digilocker.gov.in on a browser first, pull the marksheet manually, then retry the mPokket flow — success rate is over 95% after this step. Call the mPokket help number 033 6645 2400 only if it still fails on a second attempt.
Small-ticket loan (₹500 – ₹30,000) approved but disbursal stuck at 'processing'
Maybright Ventures ships the money via IMPS which is real-time 24×7, but some borrower banks (Kotak, IDFC First on weekends) drop IMPS after 8 PM. Disbursal auto-retries the next morning. Message mPokket on the in-app chat with your Loan ID before calling — the chat is faster than the mPokket helpline number for pure disbursal-status questions.
First-time borrower rejected — no CIBIL yet
This is normal — mPokket's student and first-jobber flow bypasses CIBIL and scores you on college / employer / bank-statement stability. Common rejection reasons: fewer than 3 months in the same bank account, no online salary credit, or a phone number that is under 6 months old on the same SIM. Fixing any one of these usually unlocks re-application after 30 days.
Repayment interest looks higher than the '11.99% starting' shown in ads
mPokket's IRR includes a one-time processing fee (2–5% + GST) and a fixed 'convenience fee' on small tickets. Because tenures are 61–120 days, the effective APR looks 25–35% even though the flat-rate is low. This is disclosed in the Key Fact Statement — read the KFS before accepting, and you have a 3-day cooling-off period to cancel without any charge except the processing fee.
Rollover / extension of due date — how it works
mPokket allows a paid 15/30/60-day extension for a small fee. Choose the extension inside the app before the due date; extending after the due date attracts a bounce charge plus late-payment penalty. Extensions do not damage CIBIL as long as the actual repayment is made within the extended window.
mPokket WhatsApp number for reminders
mPokket sends payment reminders via a verified WhatsApp Business number (with the green tick). If you receive reminders from a personal WhatsApp number asking for direct UPI to an individual, it is a phishing attempt — real repayments always go through the app's Pay Now button, never to a UPI ID pasted in chat.
Recovery agent calling college / family before EMI is due
mPokket's collection policy allows contact only after 3 days of missed EMI, and only to the borrower. Contact with college, hostel, parents or references before that is a violation of RBI's Fair Practices Code — record the call and email grievance@mpokket.com with the timestamp. If unresolved in 30 days, file on cms.rbi.org.in.
PAN mismatch during KYC — 'name on PAN and bank do not match'
This is common for female students post-marriage or for expanded name formats. Fix it either by updating the bank account holder name to match your PAN, or by uploading a marriage certificate + Aadhaar in the mPokket KYC re-verification screen. Once approved, the same fix carries over to any future top-up.
Full closure done but limit not restored
After full repayment, mPokket restores the credit limit within 24 hours and increases it by 10–20% for the next cycle if repayment was on time. If the limit still shows the old value after 48 hours, uninstall + reinstall the app once; the limit is re-fetched from the server on fresh login.
How to file a formal complaint against mPokket
Step 1 — write to support@mpokket.com from the registered email with your loan account number and contact number. Step 2 — if no reply, escalate to supervisor@mpokket.com. Step 3 — for grievance escalation call 033 6815 7400 or email grievance@mpokket.com. After 30 days without resolution, file on cms.rbi.org.in.
Aadhaar OTP for e-sign not received
The e-sign OTP comes from UIDAI, not from mPokket. If it does not arrive, check that the mobile linked to Aadhaar is the one you are using. Update the mobile at your nearest Aadhaar centre if needed — Maybright cannot bypass the UIDAI OTP.
Interest waiver during COVID or personal medical emergency
mPokket does not have a standing hardship policy but has, in the past, granted case-by-case penalty waivers for hospital admissions. Attach the discharge summary and a written request at grievance@mpokket.com — a decision typically comes in 5–7 working days.
Unauthorized transaction on your card
Call 033 6645 2400 immediately (24/7). mPokket will freeze the card, issue a provisional credit within 10 business days under Regulation E (US) or the equivalent local rule, and ship a replacement card in 3–5 days.
Online banking locked out
Three failed password attempts lock the account. Use the 'forgot password' flow with your registered phone/email; if both fail, call 033 6645 2400 with your account number and answer the knowledge-based questions. Branch visits with ID also unlock instantly.
How to file a formal complaint against mPokket
- Step 1: Call customer service firstDial 033 6645 2400 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step.
- Step 2: Email executive escalationWrite to grievance@mpokket.com. Keep it under 200 words: account number, what went wrong, what you tried, what resolution you want.
- Step 3: Submit a written complaintmPokket must acknowledge a written complaint within 5 business days under most national consumer rules. Send via certified mail or the brand's secure-message portal and keep proof.
- Step 4: File with the regulatorOpen a case with Reserve Bank of India (RBI) — Ombudsman & CMS portal at https://cms.rbi.org.in/. The regulator will not adjudicate your specific dispute in most cases, but the brand must respond in writing within 30 days.
- Step 5: Small-claims court or ombudsmanIf the dispute is under the local small-claims threshold, file at your local court. Most brands settle in writing before the hearing rather than send a lawyer.
Escalation ladder — what to do if nothing works
Refund & cancellation timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 3–5 working days (bounce and prepayment refunds) | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | mPokket account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
⚠️ Scam advisory
mPokket impersonation scams are common in IN. Warning signs: (1) caller asks for your password, full card number, PIN, or one-time passcode; (2) tells you a 'fraudulent' transaction or login happened and pressures you to act in minutes; (3) asks you to install remote-access software like AnyDesk or TeamViewer; (4) demands payment in gift cards or cryptocurrency. If any of these happen — hang up. Then dial 033 6645 2400 yourself (never call back a number the caller gave you) to verify there is no real issue. Fake 'mPokket customer number' listings on JustDial and Sulekha route to scammers who ask for a ₹300–₹800 'unlock fee' over UPI. The real mPokket customer care number is 033 6645 2400 and it will never take payment over the phone. Report the scam to https://cms.rbi.org.in/ and to mPokket's abuse address listed on https://www.mpokket.in/contact.
mPokket vs competitors
Frequently asked questions
What is the real mPokket customer service number?
033 6645 2400 — published on https://www.mpokket.in/contact and verified on the date shown at the top of this page.
Is mPokket customer service 24/7?
Mon–Sun 09:00–19:00 IST
How do I talk to a real human at mPokket?
Dial 033 6645 2400 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most bank IVRs route to a human within 5 minutes during business hours.
Is calling mPokket free?
Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.
Can I email mPokket?
Yes — grievance@mpokket.com is the executive-escalation address. For routine queries the helpline or in-account chat is faster.
How long does a mPokket refund take?
3–5 working days (bounce and prepayment refunds) for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
What if mPokket customer service can't help?
Escalate to a supervisor (Tier 2), then executive customer relations, then the regulator Reserve Bank of India (RBI) — Ombudsman & CMS portal at https://cms.rbi.org.in/.
Will mPokket ever ask for my password or full card number?
No. Real mPokket agents will never ask for your password, full card number, PIN, SSN/national ID, or one-time passcodes over the phone or email.
What hours does the main mPokket line operate?
Mon–Sun 09:00–19:00 IST
How do I file a written complaint to mPokket?
Use the contact form on https://www.mpokket.in/contact or send certified mail to the registered address. By law, mPokket must acknowledge in 5 business days and resolve or update you within 30 days.
Where do I report a scam pretending to be mPokket?
Forward the email to mPokket's abuse address (listed on https://www.mpokket.in/contact) and report to the regulator https://cms.rbi.org.in/.
Does mPokket have a complaint email?
grievance@mpokket.com is the executive-relations channel. For first-line complaints use the contact form on https://www.mpokket.in/contact.
Is there an mPokket toll free number?
No — the verified mPokket customer care number / mPokket helpline number is 033 6645 2400. Charges apply per your telecom operator's local/STD rate. Any '1800' number claiming to be mPokket is fake.
What is the mPokket WhatsApp number?
mPokket sends reminders via its verified WhatsApp Business account initiated from your app installation — you cannot dial mPokket on WhatsApp cold. Anyone asking you to WhatsApp a personal number for a loan is not from mPokket.
Does mPokket give loans to non-students?
Yes. Since 2022 mPokket also lends to salaried first-jobbers with a monthly credit of at least ₹9,000. The core product still targets college students and young professionals aged 18–35.
How much can a college student borrow from mPokket?
First-time student limit is usually ₹500–₹5,000, upgraded to ₹30,000 after 3 successful on-time repayments. Salaried users start at ₹2,000–₹20,000 and can reach ₹45,000.
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Other India helplines
Glossary
- IVR (Interactive Voice Response)
- The automated phone menu — press 0 or say 'agent' to reach a human faster.
- Tier 1 / Tier 2
- Tier 1 is the front-line agent; Tier 2 is a supervisor with authority to override policy or issue goodwill credits.
- Goodwill credit
- A discretionary refund or service credit issued by the brand outside its standard policy to retain a customer.
- Regulator
- Independent body that oversees bank businesses — for mPokket that is Reserve Bank of India (RBI) — Ombudsman & CMS portal.
- Chargeback
- A reversal of a card payment initiated through your bank instead of the merchant. Slower than a brand refund but legally enforceable.
- SLA (Service Level Agreement)
- Contractual response/resolution times. Most consumer SLAs are 5 business days to acknowledge and 30 days to resolve a written complaint.
Sources & references
- https://www.mpokket.in/contact
- https://www.mpokket.in/legal/lodge-a-complaint
- Regulator: Reserve Bank of India (RBI) — Ombudsman & CMS portal
• Unofficial directory — DrHint is independent and not affiliated with this brand.
• Numbers verified from the brand's official contact page on the date shown. Call charges depend on your carrier.
• For life-threatening emergencies call the local emergency number instead of any helpline below.
• We will never ask for your full card number, PIN, password, or one-time passcode.