Canada Post escalation — Canada
Full escalation ladder to the regulator for Canada Post customers in Canada. Verified contact lines, timelines, and the regulator path if Canada Post cannot resolve your case.
Escalation ladder
Related FAQs
What is the real Canada Post customer service number?
1-866-607-6301 — published on https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page and verified on the date shown at the top of this page.
Is Canada Post customer service 24/7?
Mon–Fri 7am–11pm ET, Sat–Sun 9am–9pm ET
How do I talk to a real human at Canada Post?
Dial 1-866-607-6301 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most delivery IVRs route to a human within 5 minutes during business hours.
Is calling Canada Post free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email Canada Post?
Canada Post prefers phone and in-account chat; email is available via the contact form on https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page.
How long does a Canada Post refund take?
30–60 days after claim for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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