Canada Post customer service — Verified CA phone numbers, complaint & refund help
Looking for the real Canada Post customer service number in 1970? Canada Post's verified contact line is 1-866-607-6301, staffed Mon–Fri 7am–11pm ET, Sat–Sun 9am–9pm ET. This page lists every confirmed Canada Post phone number, email, complaint address, and refund channel — pulled directly from https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page and refreshed regularly so you don't waste time on outdated or spoofed numbers. Below you'll find the escalation ladder, regulator path (Competition Bureau Canada), and step-by-step instructions for filing a formal complaint when first-line support cannot resolve your issue.
Canada Post is a delivery company operating in Canada, legally registered as Canada Post Corporation. Canada Post's official delivery helpline number is 1-866-607-6301, available mon–fri 7am–11pm et, sat–sun 9am–9pm et in en-CA. Canada Post is regulated by Competition Bureau Canada in Canada. Last verified on 2026-06-27 by Dr Hint Editorial Team (Consumer Helpline Editor).
Verified Canada Post phone numbers
| Channel | Number | Hours | Region | |
|---|---|---|---|---|
| Canada Post Customer Service(toll-free) | 1-866-607-6301 | Mon–Fri 7am–11pm ET, Sat–Sun 9am–9pm ET | Canada |
Canada Post Corporation operates one of the largest delivery customer-service operations in the country. The main consumer line 1-866-607-6301 routes through an automated menu first — to reach a human agent quickly, press 0 repeatedly or say 'agent' when prompted. Wait times are typically shortest mid-week between 9am and 11am local time, longest on Monday mornings and the day after a service outage or product launch.
Canada Post segments specialist teams behind the main number: billing, technical support, account security, and an executive escalation desk reachable only after Tier 1 has logged the case. The brand publishes its contact details at https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page; the page is updated periodically with new toll-free numbers, regional offices, and country-specific lines for international customers. Always verify the number on that page before dialing — scam operators routinely buy ads on the brand's name and substitute their own number to harvest payment details.
If Canada Post cannot resolve your case after two contacts, the regulator for this category is Competition Bureau Canada (https://www.competitionbureau.gc.ca/). A regulator complaint forces a written response within 30 days and is the single most effective consumer tool in this market.
Quick answers — Canada Post customer service
The 9 most-asked "how to" questions about Canada Post, answered from verified data on this page. Tap a question to expand.
How to contact Canada Post customer service?#
The fastest way to reach Canada Post customer service is by calling 1-866-607-6301 (Canada Post Customer Service, Mon–Fri 7am–11pm ET, Sat–Sun 9am–9pm ET). You can also use the official support portal at https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page. All numbers and hours are verified on this page.
How to talk to a real person at Canada Post?#
Call 1-866-607-6301 and, when the IVR menu plays, press 0 or say "representative" / "agent" repeatedly until you are routed to a human. Calling during off-peak hours (early morning local time) usually reduces wait time significantly.
What is Canada Post's toll-free phone number?#
Canada Post's toll-free customer care number is 1-866-607-6301 (Mon–Fri 7am–11pm ET, Sat–Sun 9am–9pm ET), available in Canada. This is the verified line listed on Canada Post's official channel.
How to file a complaint against Canada Post?#
Dial 1-866-607-6301 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step. If unresolved, escalate through the 4-step process documented on this page, and finally to the regulator (Competition Bureau Canada) if the issue is still not resolved.
How to get a refund from Canada Post?#
For card refund (original payment method), Canada Post typically processes refunds within 30–60 days after claim via Back to the same card. Call 1-866-607-6301 with your order/transaction ID ready to start the request.
How to escalate an issue with Canada Post?#
Start at Tier 1 — Customer Service (1-866-607-6301) — Routine issues resolved in one call. Ask for a case ID before hanging up.. If unresolved within the expected window, move to the next tier of the escalation ladder documented on this page. Final escalation goes to the regulator: Competition Bureau Canada.
What are Canada Post's customer service hours?#
Canada Post customer service operating hours: Mon–Fri 7am–11pm ET, Sat–Sun 9am–9pm ET. Hours can vary by region and channel — full per-number breakdown is in the verified numbers table on this page.
Is Canada Post customer service free to call?#
Yes — Canada Post provides a toll-free number 1-866-607-6301 that is free from landlines and most mobile networks in Canada. Paid lines may apply for premium support or international calls.
How to email Canada Post support?#
Canada Post does not publicise a single inbound support email — instead use the contact form on the official support portal (https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page). Submitting through the official portal is faster and creates a tracked case number for follow-up.
Common Canada Post issues & solutions
Order never arrived but app marks delivered
Open the order, tap 'help' → 'order issue' → 'never arrived'. Canada Post normally refunds in full within 24 hours for orders under $50 and investigates the courier for higher amounts.
Wrong order or missing items
Report within 24 hours via the app — the photo of the bag is required. Partial refunds for missing items credit instantly; full re-delivery for wrong orders takes a separate visit.
Driver behaved unprofessionally
Use the in-app rating + report. Canada Post's trust & safety team reviews complaints; serious incidents trigger driver suspension and a refund of the delivery fee.
Subscription (DashPass / Eats Pass / Prime) won't cancel
Cancel via the account → membership page. If the subscription bills after cancellation, call 1-866-607-6301 with the screenshot — refunds for the most recent month are routine.
Tip cannot be adjusted after delivery
Many countries allow tip-changes for up to 24 hours after the order completes via the 'rate your driver' screen. Past that, call 1-866-607-6301 — agents can add a manual courtesy tip.
Restaurant closed but order placed
Canada Post auto-refunds when the restaurant rejects the order. If the app says 'preparing' but you call the restaurant and they're closed, contact 1-866-607-6301 immediately to cancel and refund.
How to file a formal complaint against Canada Post
- Step 1: Call customer service firstDial 1-866-607-6301 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step.
- Step 2: Submit a written complaintCanada Post must acknowledge a written complaint within 5 business days under most national consumer rules. Send via certified mail or the brand's secure-message portal and keep proof.
- Step 3: File with the regulatorOpen a case with Competition Bureau Canada at https://www.competitionbureau.gc.ca/. The regulator will not adjudicate your specific dispute in most cases, but the brand must respond in writing within 30 days.
- Step 4: Small-claims court or ombudsmanIf the dispute is under the local small-claims threshold, file at your local court. Most brands settle in writing before the hearing rather than send a lawyer.
Escalation ladder — what to do if nothing works
Refund & cancellation timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 30–60 days after claim | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | Canada Post account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
⚠️ Scam advisory
Canada Post impersonation scams are common in CA. Warning signs: (1) caller asks for your password, full card number, PIN, or one-time passcode; (2) tells you a 'fraudulent' transaction or login happened and pressures you to act in minutes; (3) asks you to install remote-access software like AnyDesk or TeamViewer; (4) demands payment in gift cards or cryptocurrency. If any of these happen — hang up. Then dial 1-866-607-6301 yourself (never call back a number the caller gave you) to verify there is no real issue. Report the scam to https://www.competitionbureau.gc.ca/ and to Canada Post's abuse address listed on https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page.
Canada Post vs competitors
Frequently asked questions
What is the real Canada Post customer service number?
1-866-607-6301 — published on https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page and verified on the date shown at the top of this page.
Is Canada Post customer service 24/7?
Mon–Fri 7am–11pm ET, Sat–Sun 9am–9pm ET
How do I talk to a real human at Canada Post?
Dial 1-866-607-6301 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most delivery IVRs route to a human within 5 minutes during business hours.
Is calling Canada Post free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email Canada Post?
Canada Post prefers phone and in-account chat; email is available via the contact form on https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page.
How long does a Canada Post refund take?
30–60 days after claim for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
What if Canada Post customer service can't help?
Escalate to a supervisor (Tier 2), then the written-complaint desk, then the regulator Competition Bureau Canada at https://www.competitionbureau.gc.ca/.
Will Canada Post ever ask for my password or full card number?
No. Real Canada Post agents will never ask for your password, full card number, PIN, SSN/national ID, or one-time passcodes over the phone or email.
What hours does the main Canada Post line operate?
Mon–Fri 7am–11pm ET, Sat–Sun 9am–9pm ET
How do I file a written complaint to Canada Post?
Use the contact form on https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page or send certified mail to the registered address. By law, Canada Post must acknowledge in 5 business days and resolve or update you within 30 days.
Where do I report a scam pretending to be Canada Post?
Forward the email to Canada Post's abuse address (listed on https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page) and report to the regulator https://www.competitionbureau.gc.ca/.
Does Canada Post have a complaint email?
Use the contact form on https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page; Canada Post does not publish a general complaint email.
Did this page help you?
Your feedback helps us prioritise which helplines to re-verify each week.
Other Canada helplines
Glossary
- IVR (Interactive Voice Response)
- The automated phone menu — press 0 or say 'agent' to reach a human faster.
- Tier 1 / Tier 2
- Tier 1 is the front-line agent; Tier 2 is a supervisor with authority to override policy or issue goodwill credits.
- Goodwill credit
- A discretionary refund or service credit issued by the brand outside its standard policy to retain a customer.
- Regulator
- Independent body that oversees delivery businesses — for Canada Post that is Competition Bureau Canada.
- Chargeback
- A reversal of a card payment initiated through your bank instead of the merchant. Slower than a brand refund but legally enforceable.
- SLA (Service Level Agreement)
- Contractual response/resolution times. Most consumer SLAs are 5 business days to acknowledge and 30 days to resolve a written complaint.
Sources & references
- https://www.canadapost-postescanada.ca/cpc/en/support/contact-us.page
- Regulator: Competition Bureau Canada
• Unofficial directory — DrHint is independent and not affiliated with this brand.
• Numbers verified from the brand's official contact page on the date shown. Call charges depend on your carrier.
• For life-threatening emergencies call the local emergency number instead of any helpline below.
• We will never ask for your full card number, PIN, password, or one-time passcode.