Qantas refund — Australia
Step-by-step refund guide for Qantas customers in Australia. Verified contact lines, timelines, and the regulator path if Qantas cannot resolve your case.
Refund timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 7 business days for cards, 20 for other payments | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | Qantas account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
Related FAQs
What is the real Qantas customer service number?
13 13 13 — published on https://www.qantas.com/au/en/support/contact-us.html and verified on the date shown at the top of this page.
Is Qantas customer service 24/7?
Mon–Sun 24h
How do I talk to a real human at Qantas?
Dial 13 13 13 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most airline IVRs route to a human within 5 minutes during business hours.
Is calling Qantas free?
Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.
Can I email Qantas?
Qantas prefers phone and in-account chat; email is available via the contact form on https://www.qantas.com/au/en/support/contact-us.html.
How long does a Qantas refund take?
7 business days for cards, 20 for other payments for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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