NAB refund — Australia
Step-by-step refund guide for NAB customers in Australia. Verified contact lines, timelines, and the regulator path if NAB cannot resolve your case.
Refund timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 10 business days for card fraud | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | NAB account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
Related FAQs
What is the real NAB customer service number?
13 22 65 — published on https://www.nab.com.au/about-us/contact-us and verified on the date shown at the top of this page.
Is NAB customer service 24/7?
Mon–Sun 24h
How do I talk to a real human at NAB?
Dial 13 22 65 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most bank IVRs route to a human within 5 minutes during business hours.
Is calling NAB free?
Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.
Can I email NAB?
NAB prefers phone and in-account chat; email is available via the contact form on https://www.nab.com.au/about-us/contact-us.
How long does a NAB refund take?
10 business days for card fraud for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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