Commonwealth Bank escalation — Australia
Full escalation ladder to the regulator for Commonwealth Bank customers in Australia. Verified contact lines, timelines, and the regulator path if Commonwealth Bank cannot resolve your case.
Escalation ladder
Related FAQs
What is the real Commonwealth Bank customer service number?
13 2221 — published on https://www.commbank.com.au/support/contact-us.html and verified on the date shown at the top of this page.
Is Commonwealth Bank customer service 24/7?
Mon–Sun 24h
How do I talk to a real human at Commonwealth Bank?
Dial 13 2221 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most bank IVRs route to a human within 5 minutes during business hours.
Is calling Commonwealth Bank free?
Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.
Can I email Commonwealth Bank?
Commonwealth Bank prefers phone and in-account chat; email is available via the contact form on https://www.commbank.com.au/support/contact-us.html.
How long does a Commonwealth Bank refund take?
10 business days for card fraud for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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