Australia Post escalation — Australia
Full escalation ladder to the regulator for Australia Post customers in Australia. Verified contact lines, timelines, and the regulator path if Australia Post cannot resolve your case.
Escalation ladder
Related FAQs
What is the real Australia Post customer service number?
13 13 18 — published on https://auspost.com.au/help-and-support/contact-us and verified on the date shown at the top of this page.
Is Australia Post customer service 24/7?
Mon–Fri 8am–6pm AEDT
How do I talk to a real human at Australia Post?
Dial 13 13 18 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most delivery IVRs route to a human within 5 minutes during business hours.
Is calling Australia Post free?
Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.
Can I email Australia Post?
Australia Post prefers phone and in-account chat; email is available via the contact form on https://auspost.com.au/help-and-support/contact-us.
How long does a Australia Post refund take?
10–30 business days for compensation for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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