DrHint logoDrHint

Australia Post cancel subscription — Australia

Cancellation steps and refund rights for Australia Post customers in Australia. Verified contact lines, timelines, and the regulator path if Australia Post cannot resolve your case.

✓ Verified from official source· Mon–Fri 8am–6pm AEDT
Call Now · 13 13 18

Cancellation steps & rights

Tier 1 — Customer Service
📞 13 13 18
Routine issues resolved in one call. Ask for a case ID before hanging up.
Tier 2 — Supervisor
📞 Ask Tier 1 for a callback from a supervisor
Callback within 24–48 hours. Authority to issue goodwill credits and override standard policy.
Tier 4 — Regulator complaint
📞 ACCC / Fair Trading — https://www.accc.gov.au/contact-us/contact-the-accc
Written brand response required within 30 days. Most effective consumer escalation in this market.

Related FAQs

What is the real Australia Post customer service number?

13 13 18 — published on https://auspost.com.au/help-and-support/contact-us and verified on the date shown at the top of this page.

Is Australia Post customer service 24/7?

Mon–Fri 8am–6pm AEDT

How do I talk to a real human at Australia Post?

Dial 13 13 18 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most delivery IVRs route to a human within 5 minutes during business hours.

Is calling Australia Post free?

Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.

Can I email Australia Post?

Australia Post prefers phone and in-account chat; email is available via the contact form on https://auspost.com.au/help-and-support/contact-us.

How long does a Australia Post refund take?

10–30 business days for compensation for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.

Did this page help you?

Your feedback helps us prioritise which helplines to re-verify each week.

← Back to full Australia Post mega-hub

Share DrHint on WhatsApp