Zomato Customer Care Number — Talk to Agent, Complaint & Refund
ज़ोमैटो customer care helpline guide
Primary helpline
📞 in-app-chat-only
Regulator: FSSAI / Consumer Affairs · Parent: Eternal Ltd. (formerly Zomato Ltd.) · Founded 2008 · HQ Gurugram
Zomato ke saare official numbers
| Channel | Number | For | Hours |
|---|---|---|---|
| In-app chat (PRIMARY) | Zomato App › Profile › Help & Support | All customers, all queries | 24/7 |
| Corporate / press / partnership | +91-124-450-4500 | Restaurants, media, B2B | 10am-6pm Mon-Fri |
| Restaurant partner support | Restaurant Partner App › Help | Listed restaurants only | 24/7 |
| Zomato Delivery Partner | Rider App › Help | Active delivery partners | 24/7 |
Zomato ke baare mein
Zomato July 2008 mein Deepinder Goyal aur Pankaj Chaddah ne 'Foodiebay' ke naam se start ki thi — Gurugram-based. 2010 mein Zomato rebrand, aaj 800+ Indian cities mein operational. Parent company May 2024 mein 'Eternal Ltd.' rename ho gayi hai jiske andar Zomato, Blinkit, Hyperpure, aur District (live events) brands aate hain.
Zomato deliberately 24x7 phone helpline NAHI rakhta — sirf in-app chat. Reason scale: 5 crore+ monthly active users, lakhs of orders/day, phone IVR routing impossible. Yeh users ke liye anchoring hai: koi bhi 'Zomato helpline' Google search par phone number listed mile, usse seedhe call mat karo. Agent kabhi UPI PIN, OTP, ya 'refund release ke liye charge bharo' nahi maangta. Refund 100% in-app process hai aur 2-7 din mein original payment method par auto-credit ho jaata hai.
Zomato customer care agent se seedha kaise baat karein
Real human Zomato executive 24-48 second mein chahiye? Phone ke bajaye in-app chat use karo: www.zomato.com ya official mobile app › Help & Support › Chat with us. Chat queue phone queue se 3-5x faster move hoti hai kyunki ek agent simultaneously 4-6 chats handle kar sakta hai par phone par sirf ek call. Plus chat transcript automatically save ho jaata hai jo baad mein complaint escalate karne ke kaam aata hai.
Zomato ko contact karne ke saare channels
Zomato contact karne ka best channel issue ke nature pe depend karta hai. Urgent (fraud, blocked account, payment failure) — phone in-app-chat-only, 24x7. Non-urgent (refund follow-up, plan change) — in-app chat ya email support@zomato.com, response 4-24 hours. Documentation-heavy issues (KYC, dispute) — official website form se file karein taaki reference number generate ho. Social media (Twitter @zomato, Facebook /zomato) public escalation ke liye useful hai but private data kabhi public mat post karein.
Kya Zomato customer care 24x7 available hai?
Haan, Zomato ki primary line in-app-chat-only 24x7 chalu hai — including Sundays, public holidays, aur late night. Specialty desks (B2B, careers, partnerships) ke alag hours hote hain, but customer-facing line round-the-clock active hai. Public holidays jaise Diwali, Holi, Independence Day par bhi service interruption nahi hota.
Zomato ke khilaaf complaint kaise file karein
Complaint filing 3-step process hai. (1) Pehle in-app-chat-only par call karke verbal complaint register karwao aur reference number lo — yeh future escalation ka proof hai. (2) Agar 48 hours mein resolution na mile to support@zomato.com par reference number ke saath written complaint karo. (3) Phir bhi nahi suna gaya to regulator (FSSAI / Consumer Affairs) ke grievance portal par escalate karo — consumerhelpline.gov.in. Document everything: call recording, screenshots, SMS — yeh sab tribunal mein evidence ban sakte hain.
Zomato se refund kaise lein — timeline aur process
Zomato ke refund timelines product type pe depend karte hain. UPI / wallet refund: 0-7 working days (auto-credit). Credit/debit card refund: 5-10 working days. NEFT/bank transfer: 5-7 working days. Subscription refund usually pro-rata nahi milta — current billing cycle complete charge hota hai. Status track karne ke liye https://www.zomato.com login › 'My Orders/Transactions' › specific entry par refund reference number visible hota hai. 7 din ke baad bhi credit na aaye to in-app-chat-only pe call karke NEFT/UTR number lo aur apne bank ko forward karo.
Zomato chat support kahaan milti hai
Zomato chat support 2 jagah available hai: (1) https://www.zomato.com kholo › niche right corner pe blue/orange chat bubble dikhega ya 'Help' menu mein 'Chat with us' option. (2) Official mobile app › Account/Profile › Help & Support › Chat. Chat queue phone queue se faster hai (1-3 min wait vs 5-15 min). Chat agents same authority rakhte hain jo phone agents rakhte hain — refund approve, account unblock, ticket escalate sab kar sakte hain. Plus chat transcript automatically save ho jaata hai jise screenshot lekar evidence ke roop mein use kar sakte ho.
Zomato customer care number not working / connect nahi ho raha — kya karein
Agar in-app-chat-only pe call connect nahi ho raha to 4 things check karo: (1) Apne number par outgoing call balance / signal hai — apne dusre contact par test call karke verify karo. (2) Number block list mein nahi hai — Settings › Blocked Numbers check. (3) Zomato ka outage to nahi — Twitter @zomato ya downdetector.com par check. (4) Alternate line try karo: +91-124-450-4500. Most 'not working' complaints actually network-side issue hain, Zomato side outage rare hai.
Zomato customer care job / careers
Zomato customer care positions (associate, executive, senior agent, team lead) regularly hire hote hain. Eligibility: graduate (any stream), age 18-35, English + Hindi communication, basic computer skills. Apply https://www.zomato.com/careers par 'Customer' search karo aur apne city / department ke listings filter karo. Walk-in interviews bhi major hubs (Bengaluru, Gurugram, Hyderabad, Mumbai, Noida) par hote hain. Starting CTC 2.5-4 LPA depending on shift (night shift mein 15-20% premium milta hai). Selection process: aptitude test → mock call / typing test → HR interview → background check → joining. Phone helpline in-app-chat-only job queries handle nahi karta — sirf careers portal route hai.
Zomato customer care number kyun nahi hai (sach kya hai)
Zomato ne 2019 ke baad consumer phone helpline officially close kar di hai. Aaj sirf in-app chat hi sahi route hai — Zomato app › Account (bottom-right) › Help & Support › specific order select karo › chat 30-60 sec mein human agent se connect ho jaati hai. Internet par jo numbers ghoom rahe hain (delivery partner / corporate office), unhe customer query ke liye dial mat karein — woh routed nahi hote aur scammers in numbers ki copy banake fake helpline chalate hain. Agar number par koi 'Zomato agent' bole, woh 99% fraud hai.
Zomato Delivery Partner customer care — riders ke liye alag channel
Active delivery riders ke liye Zomato Rider app ke andar 'Help' section hai jo phone-callback option deta hai. Wait time 2-5 min, support 24/7. Onboarding queries (sign-up, document upload, weekly payout) ka alag dedicated number partner contract mein milta hai — city aur fleet operator ke hisaab se vary karta hai. Customer care 1800 numbers riders ke liye nahi hote.
Zomato Customer Delight Associate — kya hai, salary kitni
Customer Delight Associate Zomato ka in-app chat support role hai (Gurugram / Bengaluru / Hyderabad hubs). Eligibility graduate, age 20-32, English typing 25+ WPM, basic Hindi. Starting salary 3.2-4 LPA + night shift allowance. 6-month performance ke baad senior role 5-6 LPA. Apply zomato.com/careers › Search 'Customer Delight' › apply with resume. Yeh role 'Customer Care' ya 'BPO' label se nahi listed hota.
FAQ — Zomato customer care
Kya Zomato ka customer care number 24x7 available hai?
Phone number Zomato ne discontinue kar diya hai. In-app chat 24x7 available hai aur usually 1-2 min mein human agent assign ho jaata hai.
Zomato refund ke liye kaise contact karein?
Zomato app › Orders › specific order open karo › 'Help' tap karo › refund request submit karo. Auto-approved cases mein 2-3 din, manual review wale 5-7 din.
Zomato customer care job kaise milti hai?
zomato.com/careers par 'Customer Delight Associate' role search karein. Walk-in interviews bhi major hubs (Gurugram, Bengaluru, Hyderabad) par hote hain.
⚠ Safety reminder: Zomato ka koi staff phone par OTP, password, UPI PIN, ATM PIN, ya CVV nahi maangta. Aisi koi call mile to immediately disconnect karein aur 1930 (Cyber Crime helpline) ya cybercrime.gov.in par report karein.
Editorially verified from official sources · Sources: https://www.zomato.com, FSSAI / Consumer Affairs.