Verizon escalation — United States
Full escalation ladder to the regulator for Verizon customers in United States. Verified contact lines, timelines, and the regulator path if Verizon cannot resolve your case.
Escalation ladder
Related FAQs
What is the Verizon customer service phone number?
1-800-922-0204 for wireless, 1-800-837-4966 for Fios home internet/TV, 1-800-465-4054 for business. From a Verizon Wireless phone dial *611 free of charge.
What is the phone number for Verizon customer service?
1-800-922-0204 is Verizon Wireless's main customer service line, open 7am–11pm in your local time zone, 7 days a week.
How do I talk to a real person at Verizon?
Call 1-800-922-0204, say 'representative' three times when the IVR answers, or press 0 followed by # at each prompt.
Is Verizon customer service open 24 hours?
Automated service and chat are 24/7. Live phone agents are 7am–11pm local, 7 days a week.
What is the Verizon fraud department phone number?
1-888-483-7200 — Verizon's dedicated Fraud Investigation Team for SIM-swap, account-takeover and unauthorized-line cases.
How do I cancel my Verizon service?
Call 1-800-922-0204 (wireless) or 1-800-837-4966 (Fios). Month-to-month plans have no fee. Device payment balances must be paid off.
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