Swiggy Customer Care Number — Talk to Agent, Complaint & Refund
Primary helpline
📞 080-6746-6791
Regulator: FSSAI / Consumer Affairs · Parent: Bundl Technologies Pvt Ltd · Founded 2014 · HQ Bengaluru
Swiggy ke saare official numbers
| Channel | Number | For | Hours |
|---|---|---|---|
| Swiggy customer support | 080-6746-6791 | — | 24/7 |
| Instamart | 080-6792-7878 | — | 6am-12am |
| Genie | 080-6792-7878 | — | 6am-12am |
Swiggy ke baare mein
Swiggy August 2014 mein Sriharsha Majety, Nandan Reddy aur Rahul Jaimini ne launch ki. November 2024 mein NSE/BSE listed. ~6 crore monthly active users, 2 lakh+ restaurant partners, 5 lakh+ delivery partners. Instamart (10-min grocery), Genie (pickup-drop), Dineout (restaurant reservations) sab Swiggy umbrella mein.
080-6746-6791 24x7. App chat 24x7 (preferred — faster aur transcript saved). Swiggy staff kabhi OTP, card CVV, ya delivery partner ke saath 'refund settle karne ke liye' direct UPI nahi maangte.
Swiggy customer care agent se seedha kaise baat karein
Real human Swiggy executive 24-48 second mein chahiye? Phone ke bajaye in-app chat use karo: www.swiggy.com ya official mobile app › Help & Support › Chat with us. Chat queue phone queue se 3-5x faster move hoti hai kyunki ek agent simultaneously 4-6 chats handle kar sakta hai par phone par sirf ek call. Plus chat transcript automatically save ho jaata hai jo baad mein complaint escalate karne ke kaam aata hai.
Swiggy ko contact karne ke saare channels
Swiggy contact karne ka best channel issue ke nature pe depend karta hai. Urgent (fraud, blocked account, payment failure) — phone 080-6746-6791, 24x7. Non-urgent (refund follow-up, plan change) — in-app chat ya email support@swiggy.in, response 4-24 hours. Documentation-heavy issues (KYC, dispute) — official website form se file karein taaki reference number generate ho. Social media (Twitter @swiggy, Facebook /swiggy) public escalation ke liye useful hai but private data kabhi public mat post karein.
Kya Swiggy customer care 24x7 available hai?
Haan, Swiggy ki primary line 080-6746-6791 24x7 chalu hai — including Sundays, public holidays, aur late night. Specialty desks (B2B, careers, partnerships) ke alag hours hote hain, but customer-facing line round-the-clock active hai. Public holidays jaise Diwali, Holi, Independence Day par bhi service interruption nahi hota.
Swiggy ke khilaaf complaint kaise file karein
Complaint filing 3-step process hai. (1) Pehle 080-6746-6791 par call karke verbal complaint register karwao aur reference number lo — yeh future escalation ka proof hai. (2) Agar 48 hours mein resolution na mile to support@swiggy.in par reference number ke saath written complaint karo. (3) Phir bhi nahi suna gaya to regulator (FSSAI / Consumer Affairs) ke grievance portal par escalate karo — consumerhelpline.gov.in. Document everything: call recording, screenshots, SMS — yeh sab tribunal mein evidence ban sakte hain.
Swiggy se refund kaise lein — timeline aur process
Swiggy ke refund timelines product type pe depend karte hain. UPI / wallet refund: 0-7 working days (auto-credit). Credit/debit card refund: 5-10 working days. NEFT/bank transfer: 5-7 working days. Pickup-required returns: pickup ke 2-3 din baad refund initiate hota hai, fir bank-side processing. Status track karne ke liye https://www.swiggy.com login › 'My Orders/Transactions' › specific entry par refund reference number visible hota hai. 7 din ke baad bhi credit na aaye to 080-6746-6791 pe call karke NEFT/UTR number lo aur apne bank ko forward karo.
Swiggy chat support kahaan milti hai
Swiggy chat support 2 jagah available hai: (1) https://www.swiggy.com kholo › niche right corner pe blue/orange chat bubble dikhega ya 'Help' menu mein 'Chat with us' option. (2) Official mobile app › Account/Profile › Help & Support › Chat. Chat queue phone queue se faster hai (1-3 min wait vs 5-15 min). Chat agents same authority rakhte hain jo phone agents rakhte hain — refund approve, account unblock, ticket escalate sab kar sakte hain. Plus chat transcript automatically save ho jaata hai jise screenshot lekar evidence ke roop mein use kar sakte ho.
Swiggy customer care fraud / OTP scam se kaise bachein
Swiggy ka koi bhi authentic staff kabhi OTP, account password, payment OTP, ya 'refund release ke liye fee' nahi maangta phone par nahi maangta. Common scam patterns: "Aap ka account block hone wala hai, OTP batao", "KYC update karna hai, AnyDesk install karo", "Refund release karne ke liye ₹10 transfer karo verification ke liye". Yeh sab 100% fraud hain. Agar aisi call aaye to immediately disconnect karo, 080-6746-6791 pe official call karke verify karo, aur 1930 (Cyber Crime helpline) pe report karo. cybercrime.gov.in par written complaint bhi file karein — Reserve Bank ke zero-liability framework ke under 10 din mein transaction reverse ho sakta hai agar fraud established ho jaaye.
Swiggy order cold/spilled/wrong aaya — refund timeline
App › Orders › specific order › 'Help' › issue category select karein (cold, missing items, wrong order, quality). Photo proof upload karein 5 min ke andar — Swiggy automated system 80% cases auto-refund kar deta hai bina agent intervention ke. Money Swiggy Money wallet mein 5 min ya bank account mein 3-7 din. Helpline 080-6746-6791 sirf bigger disputes (₹500+) ya delivery partner safety issues ke liye recommended.
FAQ — Swiggy customer care
Swiggy helpline 24x7 hai?
Haan, 080-6746-6791 aur app chat 24x7.
Refund timeline kya hai?
Swiggy Money wallet 5 min, bank account 3-7 working days.
⚠ Safety reminder: Swiggy ka koi staff phone par OTP, password, UPI PIN, ATM PIN, ya CVV nahi maangta. Aisi koi call mile to immediately disconnect karein aur 1930 (Cyber Crime helpline) ya cybercrime.gov.in par report karein.
Editorially verified from official sources · Sources: https://www.swiggy.com, FSSAI / Consumer Affairs.