Razorpay Customer Care Number — Talk to Agent, Complaint & Refund
Primary helpline
📞 080-4660-7400
Regulator: RBI (PA-PG license) · Parent: Razorpay Software Pvt Ltd · Founded 2014 · HQ Bengaluru
Razorpay ke saare official numbers
| Channel | Number | For | Hours |
|---|---|---|---|
| Razorpay support | 080-4660-7400 | — | 10am-7pm Mon-Sat |
| Razorpay X / business banking | 080-4123-7700 | — | 10am-7pm Mon-Sat |
Razorpay ke baare mein
Razorpay 2014 mein Harshil Mathur aur Shashank Kumar (IIT Roorkee batchmates) ne launch ki. India ka largest payment gateway by transaction volume. 1 crore+ business customers — startups se enterprises tak. RBI ne 2022 mein PA-PG license issue ki, naya onboarding 2023 mein resume hua.
080-4660-7400 10am-7pm Mon-Sat (STD rate). Razorpay staff kabhi merchants se 'KYC re-verify ke liye direct UPI fees' nahi maangte. Razorpay merchants ko customer call: merchant onboarding aur compliance ke liye genuine call aati hai but personal banking details kabhi nahi maangte.
Razorpay customer care agent se seedha kaise baat karein
Real human Razorpay executive 24-48 second mein chahiye? Phone ke bajaye in-app chat use karo: razorpay.com ya official mobile app › Help & Support › Chat with us. Chat queue phone queue se 3-5x faster move hoti hai kyunki ek agent simultaneously 4-6 chats handle kar sakta hai par phone par sirf ek call. Plus chat transcript automatically save ho jaata hai jo baad mein complaint escalate karne ke kaam aata hai.
Razorpay ko contact karne ke saare channels
Razorpay contact karne ka best channel issue ke nature pe depend karta hai. Urgent (fraud, blocked account, payment failure) — phone 080-4660-7400, 24x7. Non-urgent (refund follow-up, plan change) — in-app chat ya email support@razorpay.com, response 4-24 hours. Documentation-heavy issues (KYC, dispute) — official website form se file karein taaki reference number generate ho. Social media (Twitter @razorpay, Facebook /razorpay) public escalation ke liye useful hai but private data kabhi public mat post karein.
Razorpay ke khilaaf complaint kaise file karein
Complaint filing 3-step process hai. (1) Pehle 080-4660-7400 par call karke verbal complaint register karwao aur reference number lo — yeh future escalation ka proof hai. (2) Agar 48 hours mein resolution na mile to support@razorpay.com par reference number ke saath written complaint karo. (3) Phir bhi nahi suna gaya to regulator (RBI (PA-PG license)) ke grievance portal par escalate karo — cms.rbi.org.in. Document everything: call recording, screenshots, SMS — yeh sab tribunal mein evidence ban sakte hain.
Razorpay se refund kaise lein — timeline aur process
Razorpay ke refund timelines product type pe depend karte hain. UPI / wallet refund: 0-7 working days (auto-credit). Credit/debit card refund: 5-10 working days. NEFT/bank transfer: 5-7 working days. Failed transactions auto-reverse usually T+3 din mein ho jaate hain bina manual intervention. Status track karne ke liye https://razorpay.com login › 'My Orders/Transactions' › specific entry par refund reference number visible hota hai. 7 din ke baad bhi credit na aaye to 080-4660-7400 pe call karke NEFT/UTR number lo aur apne bank ko forward karo.
Razorpay chat support kahaan milti hai
Razorpay chat support 2 jagah available hai: (1) https://razorpay.com kholo › niche right corner pe blue/orange chat bubble dikhega ya 'Help' menu mein 'Chat with us' option. (2) Official mobile app › Account/Profile › Help & Support › Chat. Chat queue phone queue se faster hai (1-3 min wait vs 5-15 min). Chat agents same authority rakhte hain jo phone agents rakhte hain — refund approve, account unblock, ticket escalate sab kar sakte hain. Plus chat transcript automatically save ho jaata hai jise screenshot lekar evidence ke roop mein use kar sakte ho.
Razorpay customer care fraud / OTP scam se kaise bachein
Razorpay ka koi bhi authentic staff kabhi UPI PIN, wallet password, OTP, card CVV, ya mobile banking login credentials phone par nahi maangta. Common scam patterns: "Aap ka account block hone wala hai, OTP batao", "KYC update karna hai, AnyDesk install karo", "Refund release karne ke liye ₹10 transfer karo verification ke liye". Yeh sab 100% fraud hain. Agar aisi call aaye to immediately disconnect karo, 080-4660-7400 pe official call karke verify karo, aur 1930 (Cyber Crime helpline) pe report karo. cybercrime.gov.in par written complaint bhi file karein — Reserve Bank ke zero-liability framework ke under 10 din mein paisa wapas mil sakta hai agar fraud established ho jaaye.
Razorpay refund — merchant ne process ki kya?
Razorpay payment gateway hai — agar tumne kisi merchant ko Razorpay ke through pay kiya aur refund chahiye, to refund initiate KARNE KA AUTHORITY MERCHANT KE PAAS hai, Razorpay ke paas nahi. Pehle merchant se contact karo — woh dashboard se refund trigger karta hai. Phir Razorpay 5-7 working days mein original method par credit karta hai. Direct Razorpay helpline 080-4660-7400 pe contact karna useful hai sirf jab merchant refund initiate kar chuka hai but bank tak nahi pohncha — RRN (Retrieval Reference Number) ready rakho.
FAQ — Razorpay customer care
Razorpay helpline 24x7 hai?
Nahi, 10am-7pm Mon-Sat. App chat extended hours.
Refund kiska responsibility hai?
Merchant initiate karta hai. Razorpay process karta hai 5-7 din mein. Pehle merchant se contact.
⚠ Safety reminder: Razorpay ka koi staff phone par OTP, password, UPI PIN, ATM PIN, ya CVV nahi maangta. Aisi koi call mile to immediately disconnect karein aur 1930 (Cyber Crime helpline) ya cybercrime.gov.in par report karein.
Editorially verified from official sources · Sources: https://razorpay.com, RBI (PA-PG license).