OYO Customer Care Number — Talk to Agent, Complaint & Refund
Primary helpline
📞 0124-462-0000
Regulator: Ministry of Tourism · Parent: Oravel Stays Ltd · Founded 2013 · HQ Gurugram
OYO ke saare official numbers
| Channel | Number | For | Hours |
|---|---|---|---|
| OYO customer support | 0124-462-0000 | — | 24/7 |
| OYO Vacation Homes | 0124-620-1234 | — | 24/7 |
OYO ke baare mein
OYO 2013 mein Ritesh Agarwal ne 'Oravel Stays' ke roop mein launch ki. Aaj 80+ countries, 1.5 lakh+ properties globally, India primary market. OYO Townhouse (premium), OYO Vacation Homes, OYO Workspaces sub-brands. 2024 mein revised IPO filing.
0124-462-0000 24x7 (STD rate). OYO staff kabhi 'booking confirm karne ke liye OTP', ya 'refund release ke liye direct UPI fees' nahi maangte. Hotel manager kabhi-kabhi 'OYO se bahar' cash discount offer karte hain — accept karne par OYO se future complaint resolution nahi milta.
OYO customer care agent se seedha kaise baat karein
OYO ka IVR usually 4-6 self-service menus offer karta hai before connecting to a human. Sabse fast route: 0124-462-0000 dial karne ke baad initial language selection complete karo, fir consecutive 0 ya 9 press karte raho — 3 attempts ke baad system 'unable to assist' detect karke automatically agent queue mein daal deta hai. Average wait 40-90 seconds hota hai. Hold time se bachne ke liye morning 10am-12pm slot prefer karein — yeh OYO ke peak hours nahi hote.
OYO ko contact karne ke saare channels
OYO ke saath connect karne ke 5 official channels hain: (1) Phone — 0124-462-0000; (2) Email — guest.relation@oyorooms.com; (3) Website chat — https://www.oyorooms.com; (5) Social media DMs on official handles. Phone fastest for urgent issues, email for documentation trail, chat for routine queries jaise order tracking ya account info.
Kya OYO customer care 24x7 available hai?
OYO ka 24x7 cover sirf retail customer care tak hai — corporate / B2B / merchant support usually 9am-9pm window mein hi available hota hai. Retail urgent issues (fraud, payment fail, account block) ke liye 0124-462-0000 kabhi bhi dial kar sakte hain. Late-night (12am-5am) staffing thodi reduced hoti hai, isliye wait time 2-3x normal ho sakta hai but call attend zaroor hoti hai.
OYO ke khilaaf complaint kaise file karein
Complaint filing 3-step process hai. (1) Pehle 0124-462-0000 par call karke verbal complaint register karwao aur reference number lo — yeh future escalation ka proof hai. (2) Agar 48 hours mein resolution na mile to guest.relation@oyorooms.com par reference number ke saath written complaint karo. (3) Phir bhi nahi suna gaya to regulator (Ministry of Tourism) ke grievance portal par escalate karo — consumerhelpline.gov.in. Document everything: call recording, screenshots, SMS — yeh sab tribunal mein evidence ban sakte hain.
OYO se refund kaise lein — timeline aur process
OYO ke refund timelines product type pe depend karte hain. UPI / wallet refund: 0-7 working days (auto-credit). Credit/debit card refund: 5-10 working days. NEFT/bank transfer: 5-7 working days. Subscription refund usually pro-rata nahi milta — current billing cycle complete charge hota hai. Status track karne ke liye https://www.oyorooms.com login › 'My Orders/Transactions' › specific entry par refund reference number visible hota hai. 7 din ke baad bhi credit na aaye to 0124-462-0000 pe call karke NEFT/UTR number lo aur apne bank ko forward karo.
OYO chat support kahaan milti hai
OYO chat support 2 jagah available hai: (1) https://www.oyorooms.com kholo › niche right corner pe blue/orange chat bubble dikhega ya 'Help' menu mein 'Chat with us' option. (2) Official mobile app › Account/Profile › Help & Support › Chat. Chat queue phone queue se faster hai (1-3 min wait vs 5-15 min). Chat agents same authority rakhte hain jo phone agents rakhte hain — refund approve, account unblock, ticket escalate sab kar sakte hain. Plus chat transcript automatically save ho jaata hai jise screenshot lekar evidence ke roop mein use kar sakte ho.
OYO customer care fraud / OTP scam se kaise bachein
OYO ka koi bhi authentic staff kabhi OTP, account password, payment OTP, ya 'refund release ke liye fee' nahi maangta phone par nahi maangta. Common scam patterns: "Aap ka account block hone wala hai, OTP batao", "KYC update karna hai, AnyDesk install karo", "Refund release karne ke liye ₹10 transfer karo verification ke liye". Yeh sab 100% fraud hain. Agar aisi call aaye to immediately disconnect karo, 0124-462-0000 pe official call karke verify karo, aur 1930 (Cyber Crime helpline) pe report karo. cybercrime.gov.in par written complaint bhi file karein — Reserve Bank ke zero-liability framework ke under 10 din mein transaction reverse ho sakta hai agar fraud established ho jaaye.
OYO hotel ne check-in deny kar diya — emergency steps
OYO partner hotels kabhi-kabhi unmarried couples, local IDs, ya 'room availability' bahane se check-in deny karte hain. Aisi situation mein turant: (1) 0124-462-0000 par 'Check-in Denied' specific complaint file karein with booking ID, (2) OYO agent alternate property mein same fare pe shift karta hai 30-60 min mein, (3) alternate na mile to 100% refund + cab fare reimbursement (₹500-1000). OYO 'Stay Confident' policy enforce karte hain. Hotel walk-out karne se pehle helpline confirm karna critical hai — claims walkaway scenario mein process karna mushkil hota hai.
FAQ — OYO customer care
OYO helpline 24x7 hai?
Haan, 0124-462-0000 24x7. App chat preferred.
Refund kab milta hai?
Same-day cancel ya hotel-denied: 5-7 working days original method. Wallet credit instant.
⚠ Safety reminder: OYO ka koi staff phone par OTP, password, UPI PIN, ATM PIN, ya CVV nahi maangta. Aisi koi call mile to immediately disconnect karein aur 1930 (Cyber Crime helpline) ya cybercrime.gov.in par report karein.
Editorially verified from official sources · Sources: https://www.oyorooms.com, Ministry of Tourism.