MobiKwik Customer Care Number — Talk to Agent, Complaint & Refund
Primary helpline
📞 0124-6700-000
Regulator: RBI (PPI) · Parent: One MobiKwik Systems Ltd · Founded 2009 · HQ Gurugram
MobiKwik ke saare official numbers
| Channel | Number | For | Hours |
|---|---|---|---|
| MobiKwik customer support | 0124-6700-000 | — | 24/7 |
| ZIP (BNPL) | 0124-6701-010 | — | 9am-9pm |
MobiKwik ke baare mein
MobiKwik 2009 mein Bipin Preet Singh aur Upasana Taku ne shuru ki — India ke earliest digital wallets mein se ek. 2024 mein NSE-listed. ~15 crore registered users, 4 lakh+ merchants. ZIP (BNPL), MobiKwik Xtra (P2P lending), Lens (account aggregator) is umbrella mein hain.
0124-6700-000 24x7 customer support (STD rate). App › Help & Support 24x7 chat free. MobiKwik staff kabhi wallet PIN, OTP, ya 'KYC update fees' nahi maangte — Video KYC 100% free hai.
MobiKwik customer care agent se seedha kaise baat karein
Real human MobiKwik executive 24-48 second mein chahiye? Phone ke bajaye in-app chat use karo: www.mobikwik.com ya official mobile app › Help & Support › Chat with us. Chat queue phone queue se 3-5x faster move hoti hai kyunki ek agent simultaneously 4-6 chats handle kar sakta hai par phone par sirf ek call. Plus chat transcript automatically save ho jaata hai jo baad mein complaint escalate karne ke kaam aata hai.
MobiKwik ko contact karne ke saare channels
MobiKwik ke saath connect karne ke 5 official channels hain: (1) Phone — 0124-6700-000; (2) Email — support@mobikwik.com; (3) Website chat — https://www.mobikwik.com; (5) Social media DMs on official handles. Phone fastest for urgent issues, email for documentation trail, chat for routine queries jaise order tracking ya account info.
MobiKwik ke khilaaf complaint kaise file karein
Complaint filing 3-step process hai. (1) Pehle 0124-6700-000 par call karke verbal complaint register karwao aur reference number lo — yeh future escalation ka proof hai. (2) Agar 48 hours mein resolution na mile to support@mobikwik.com par reference number ke saath written complaint karo. (3) Phir bhi nahi suna gaya to regulator (RBI (PPI)) ke grievance portal par escalate karo — cms.rbi.org.in. Document everything: call recording, screenshots, SMS — yeh sab tribunal mein evidence ban sakte hain.
MobiKwik se refund kaise lein — timeline aur process
MobiKwik ke refund timelines product type pe depend karte hain. UPI / wallet refund: 0-7 working days (auto-credit). Credit/debit card refund: 5-10 working days. NEFT/bank transfer: 5-7 working days. Failed transactions auto-reverse usually T+3 din mein ho jaate hain bina manual intervention. Status track karne ke liye https://www.mobikwik.com login › 'My Orders/Transactions' › specific entry par refund reference number visible hota hai. 7 din ke baad bhi credit na aaye to 0124-6700-000 pe call karke NEFT/UTR number lo aur apne bank ko forward karo.
MobiKwik chat support kahaan milti hai
MobiKwik chat support 2 jagah available hai: (1) https://www.mobikwik.com kholo › niche right corner pe blue/orange chat bubble dikhega ya 'Help' menu mein 'Chat with us' option. (2) Official mobile app › Account/Profile › Help & Support › Chat. Chat queue phone queue se faster hai (1-3 min wait vs 5-15 min). Chat agents same authority rakhte hain jo phone agents rakhte hain — refund approve, account unblock, ticket escalate sab kar sakte hain. Plus chat transcript automatically save ho jaata hai jise screenshot lekar evidence ke roop mein use kar sakte ho.
MobiKwik customer care fraud / OTP scam se kaise bachein
MobiKwik ka koi bhi authentic staff kabhi UPI PIN, wallet password, OTP, card CVV, ya mobile banking login credentials phone par nahi maangta. Common scam patterns: "Aap ka account block hone wala hai, OTP batao", "KYC update karna hai, AnyDesk install karo", "Refund release karne ke liye ₹10 transfer karo verification ke liye". Yeh sab 100% fraud hain. Agar aisi call aaye to immediately disconnect karo, 0124-6700-000 pe official call karke verify karo, aur 1930 (Cyber Crime helpline) pe report karo. cybercrime.gov.in par written complaint bhi file karein — Reserve Bank ke zero-liability framework ke under 10 din mein paisa wapas mil sakta hai agar fraud established ho jaaye.
MobiKwik wallet KYC expire ho jaye to kya hota hai
RBI ke PPI norms ke under wallet 'minimum KYC' (mobile OTP) 24 mahine valid hota hai, 'full KYC' (Aadhaar+PAN video verification) lifetime. Minimum KYC wallet ki monthly limit ₹10,000 hai aur P2P transfer disabled. Full KYC karne ke baad ₹2 lakh tak limit, P2P enabled. App › Profile › 'Complete KYC' › Video KYC 5 min mein. KYC expire hone par paisa wallet mein safe rehta hai, sirf naye top-ups block ho jaate hain.
FAQ — MobiKwik customer care
MobiKwik helpline 24x7 hai?
Haan, 0124-6700-000 24x7 (STD rate). App chat free aur 24x7.
Wallet balance withdraw kaise karein?
Full KYC karwao › App › Wallet › 'Send to bank' › IMPS instant transfer (₹2-5 fee).
⚠ Safety reminder: MobiKwik ka koi staff phone par OTP, password, UPI PIN, ATM PIN, ya CVV nahi maangta. Aisi koi call mile to immediately disconnect karein aur 1930 (Cyber Crime helpline) ya cybercrime.gov.in par report karein.
Editorially verified from official sources · Sources: https://www.mobikwik.com, RBI (PPI).