TIM refund — Italia
Step-by-step refund guide for TIM customers in Italia. Verified contact lines, timelines, and the regulator path if TIM cannot resolve your case.
Refund timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 1 ciclo di fatturazione | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | TIM account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
Related FAQs
What is the real TIM servizio clienti number?
187 — published on https://www.tim.it/assistenza and verified on the date shown at the top of this page.
Is TIM servizio clienti 24/7?
24/7 IVR — operatore Lun–Dom 8:00–22:00
How do I talk to a real human at TIM?
Dial 187 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most telecom IVRs route to a human within 5 minutes during business hours.
Is calling TIM free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email TIM?
TIM prefers phone and in-account chat; email is available via the contact form on https://www.tim.it/assistenza.
How long does a TIM rimborso take?
1 ciclo di fatturazione for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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