La Poste service client — Verified FR phone numbers, réclamation & remboursement help
Looking for the real La Poste service client number in 1970? La Poste's verified contact line is 3631, staffed Lun–Ven 8h30–19h, Sam 8h30–13h. This page lists every confirmed La Poste phone number, email, réclamation address, and remboursement channel — pulled directly from https://www.laposte.fr/aide and refreshed regularly so you don't waste time on outdated or spoofed numbers. Below you'll find the escalation ladder, regulator path (DGCCRF — Direction de la Concurrence), and step-by-step instructions for filing a formal complaint when first-line support cannot resolve your issue.
La Poste is a delivery company operating in France, legally registered as La Poste SA. La Poste's official delivery helpline number is 3631, available lun–ven 8h30–19h, sam 8h30–13h in fr-FR. La Poste is regulated by DGCCRF — Direction de la Concurrence in France. Last verified on 2026-06-27 by Dr Hint Editorial Team (Consumer Helpline Editor).
Verified La Poste phone numbers
| Channel | Number | Hours | Region | |
|---|---|---|---|---|
| La Poste service client | 3631 | Lun–Ven 8h30–19h, Sam 8h30–13h | France |
La Poste SA operates one of the largest delivery customer-service operations in the country. The main consumer line 3631 routes through an automated menu first — to reach a human agent quickly, press 0 repeatedly or say 'agent' when prompted. Wait times are typically shortest mid-week between 9am and 11am local time, longest on Monday mornings and the day after a service outage or product launch.
La Poste segments specialist teams behind the main number: billing, technical support, account security, and an executive escalation desk reachable only after Tier 1 has logged the case. The brand publishes its contact details at https://www.laposte.fr/aide; the page is updated periodically with new toll-free numbers, regional offices, and country-specific lines for international customers. Always verify the number on that page before dialing — scam operators routinely buy ads on the brand's name and substitute their own number to harvest payment details.
If La Poste cannot resolve your case after two contacts, the regulator for this category is DGCCRF — Direction de la Concurrence (https://www.economie.gouv.fr/dgccrf). A regulator complaint forces a written response within 30 days and is the single most effective consumer tool in this market.
Quick answers — La Poste customer service
The 8 most-asked "how to" questions about La Poste, answered from verified data on this page. Tap a question to expand.
How to contact La Poste customer service?#
The fastest way to reach La Poste customer service is by calling 3631 (La Poste service client, Lun–Ven 8h30–19h, Sam 8h30–13h). You can also use the official support portal at https://www.laposte.fr/aide. All numbers and hours are verified on this page.
How to talk to a real person at La Poste?#
Call 3631 and, when the IVR menu plays, press 0 or say "representative" / "agent" repeatedly until you are routed to a human. Calling during off-peak hours (early morning local time) usually reduces wait time significantly.
How to file a complaint against La Poste?#
Dial 3631 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step. If unresolved, escalate through the 4-step process documented on this page, and finally to the regulator (DGCCRF — Direction de la Concurrence) if the issue is still not resolved.
How to get a refund from La Poste?#
For card refund (original payment method), La Poste typically processes refunds within 30 à 60 jours après réclamation via Back to the same card. Call 3631 with your order/transaction ID ready to start the request.
How to escalate an issue with La Poste?#
Start at Tier 1 — Customer Service (3631) — Routine issues resolved in one call. Ask for a case ID before hanging up.. If unresolved within the expected window, move to the next tier of the escalation ladder documented on this page. Final escalation goes to the regulator: DGCCRF — Direction de la Concurrence.
What are La Poste's customer service hours?#
La Poste customer service operating hours: Lun–Ven 8h30–19h, Sam 8h30–13h. Hours can vary by region and channel — full per-number breakdown is in the verified numbers table on this page.
Is La Poste customer service free to call?#
Calls to La Poste (3631) are charged at your standard carrier rate — there is no separate per-minute service fee, but airtime or international charges may apply depending on your plan.
How to email La Poste support?#
La Poste does not publicise a single inbound support email — instead use the contact form on the official support portal (https://www.laposte.fr/aide). Submitting through the official portal is faster and creates a tracked case number for follow-up.
Common La Poste issues & solutions
Order never arrived but app marks delivered
Open the order, tap 'help' → 'order issue' → 'never arrived'. La Poste normally refunds in full within 24 hours for orders under $50 and investigates the courier for higher amounts.
Wrong order or missing items
Report within 24 hours via the app — the photo of the bag is required. Partial refunds for missing items credit instantly; full re-delivery for wrong orders takes a separate visit.
Driver behaved unprofessionally
Use the in-app rating + report. La Poste's trust & safety team reviews complaints; serious incidents trigger driver suspension and a refund of the delivery fee.
Subscription (DashPass / Eats Pass / Prime) won't cancel
Cancel via the account → membership page. If the subscription bills after cancellation, call 3631 with the screenshot — refunds for the most recent month are routine.
Tip cannot be adjusted after delivery
Many countries allow tip-changes for up to 24 hours after the order completes via the 'rate your driver' screen. Past that, call 3631 — agents can add a manual courtesy tip.
Restaurant closed but order placed
La Poste auto-refunds when the restaurant rejects the order. If the app says 'preparing' but you call the restaurant and they're closed, contact 3631 immediately to cancel and refund.
How to file a formal complaint against La Poste
- Step 1: Call customer service firstDial 3631 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step.
- Step 2: Submit a written complaintLa Poste must acknowledge a written complaint within 5 business days under most national consumer rules. Send via certified mail or the brand's secure-message portal and keep proof.
- Step 3: File with the regulatorOpen a case with DGCCRF — Direction de la Concurrence at https://www.economie.gouv.fr/dgccrf. The regulator will not adjudicate your specific dispute in most cases, but the brand must respond in writing within 30 days.
- Step 4: Small-claims court or ombudsmanIf the dispute is under the local small-claims threshold, file at your local court. Most brands settle in writing before the hearing rather than send a lawyer.
Escalation ladder — what to do if nothing works
Refund & cancellation timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 30 à 60 jours après réclamation | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | La Poste account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
⚠️ Scam advisory
La Poste impersonation scams are common in FR. Warning signs: (1) caller asks for your password, full card number, PIN, or one-time passcode; (2) tells you a 'fraudulent' transaction or login happened and pressures you to act in minutes; (3) asks you to install remote-access software like AnyDesk or TeamViewer; (4) demands payment in gift cards or cryptocurrency. If any of these happen — hang up. Then dial 3631 yourself (never call back a number the caller gave you) to verify there is no real issue. Report the scam to https://www.economie.gouv.fr/dgccrf and to La Poste's abuse address listed on https://www.laposte.fr/aide.
La Poste vs competitors
Frequently asked questions
What is the real La Poste service client number?
3631 — published on https://www.laposte.fr/aide and verified on the date shown at the top of this page.
Is La Poste service client 24/7?
Lun–Ven 8h30–19h, Sam 8h30–13h
How do I talk to a real human at La Poste?
Dial 3631 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most delivery IVRs route to a human within 5 minutes during business hours.
Is calling La Poste free?
Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.
Can I email La Poste?
La Poste prefers phone and in-account chat; email is available via the contact form on https://www.laposte.fr/aide.
How long does a La Poste remboursement take?
30 à 60 jours après réclamation for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
What if La Poste service client can't help?
Escalate to a supervisor (Tier 2), then the written-complaint desk, then the regulator DGCCRF — Direction de la Concurrence at https://www.economie.gouv.fr/dgccrf.
Will La Poste ever ask for my password or full card number?
No. Real La Poste agents will never ask for your password, full card number, PIN, SSN/national ID, or one-time passcodes over the phone or email.
What hours does the main La Poste line operate?
Lun–Ven 8h30–19h, Sam 8h30–13h
How do I file a written complaint to La Poste?
Use the contact form on https://www.laposte.fr/aide or send certified mail to the registered address. By law, La Poste must acknowledge in 5 business days and resolve or update you within 30 days.
Where do I report a scam pretending to be La Poste?
Forward the email to La Poste's abuse address (listed on https://www.laposte.fr/aide) and report to the regulator https://www.economie.gouv.fr/dgccrf.
Does La Poste have a complaint email?
Use the contact form on https://www.laposte.fr/aide; La Poste does not publish a general complaint email.
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Other France helplines
Glossary
- IVR (Interactive Voice Response)
- The automated phone menu — press 0 or say 'agent' to reach a human faster.
- Tier 1 / Tier 2
- Tier 1 is the front-line agent; Tier 2 is a supervisor with authority to override policy or issue goodwill credits.
- Goodwill credit
- A discretionary refund or service credit issued by the brand outside its standard policy to retain a customer.
- Regulator
- Independent body that oversees delivery businesses — for La Poste that is DGCCRF — Direction de la Concurrence.
- Chargeback
- A reversal of a card payment initiated through your bank instead of the merchant. Slower than a brand refund but legally enforceable.
- SLA (Service Level Agreement)
- Contractual response/resolution times. Most consumer SLAs are 5 business days to acknowledge and 30 days to resolve a written complaint.
Sources & references
- https://www.laposte.fr/aide
- Regulator: DGCCRF — Direction de la Concurrence
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• Numéros vérifiés depuis la page de contact officielle à la date indiquée. Tarifs selon votre opérateur.
• En cas d'urgence, composez le 112 plutôt qu'une hotline ci-dessous.
• Nous ne demandons jamais votre numéro de carte complet, code PIN, mot de passe ou code à usage unique.