How can I contact Foodpanda customer service?

You can contact Foodpanda customer service primarily through the in-app help center. This allows for direct chat support for order-related queries.

Is there a phone number for Foodpanda customer support in Pakistan?

Foodpanda primarily uses its in-app chat support for customer service. A direct phone number is generally not provided for general inquiries.

How do I cancel my Foodpanda order?

Order cancellations can often be managed through the app if done within a specific timeframe. Otherwise, contact the restaurant or in-app support immediately.

What should I do if my Foodpanda order is incorrect?

If your order is incorrect, contact Foodpanda's in-app customer support immediately and provide details of the discrepancy for resolution.

How can I track my Foodpanda order?

You can track your Foodpanda order directly through the app, which provides real-time updates on your delivery status.

Kya Foodpanda ki koi helpline hai Pakistani customers ke liye?

Foodpanda ki helpline app ke andar chat support ki shakal mein mojood hai, jahan aap apne sawalaat aur masail discuss kar sakte hain.

Agar mera order late ho jaye to mujhe kya karna chahiye?

Agar aapka order late ho jaye, to app mein order tracking section check karein, aur agar zaroorat ho to in-app chat support se rabta karein.

Mai Foodpanda se kaise rabta karun agar mujhe refund chahiye?

Refund ke liye aapko Foodpanda ki in-app customer support se rabta karna hoga, jahan woh aapki request process karenge.

How do I provide feedback about a Foodpanda rider or restaurant?

You can provide feedback through the app after your order is complete, or by contacting customer support via the in-app help center.

What is the email for Foodpanda's data protection officer in Pakistan?

For data protection questions, you can email dpcpakistan@foodpanda.com to contact their data protection officer.

Foodpanda Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: Foodpanda customer care number · Foodpanda complaint number · Foodpanda toll free number

✓ Verified Pakistan helplinefood

📞 +924237871212

📞 Call now✉ info@foodpanda.pk 🌐 Website

Scam warning: Foodpanda ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

Foodpanda contact lines — which number is for you?

Customer Care (orders & refunds)

📞 +92-42-37871212

For: App users — order delays, missing items, refunds

⏰ 10am–2am

Rider / Driver support

📞 +92-42-37871250

For: Active foodpanda riders only

⏰ 24/7

Riders should prefer the in-app rider hotline.

Restaurant Partner support

📞 +92-42-37871275

For: Restaurants listed on foodpanda

⏰ 9am–11pm

pandamart / qcommerce

📞 +92-42-37871212

For: Grocery and pandamart orders

⏰ 10am–2am

Official Foodpanda channels

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About Foodpanda

Foodpanda is Pakistan’s largest food-delivery platform, owned by Delivery Hero AG of Germany. The Karachi & Lahore call-centres operate from 10am to 2am to match restaurant hours. Most refund decisions are now made inside the app under Order › Help — calls are useful when a rider has gone missing or marked the order delivered without dropping it.

If a payment was deducted twice, share both bank-statement screenshots and the exact order IDs. For pandapro subscription cancellations the call-centre cannot help — those are self-service inside Account › Subscription. Foodpanda staff never ask for your card CVV, OTP or full debit card number.

Common Foodpanda issues & step-by-step solutions

1. Check the estimated delivery time in the app.
2. Use the in-app chat support feature to contact the rider or restaurant.
3. Provide your order number and details of the issue.
4. Follow up with customer service if the issue is not resolved promptly.
5. Consider leaving feedback on the order to highlight the problem.

How to file a Foodpanda complaint

Call +924237871212 and ask for a complaint/ticket number.
Write the agent name, date, time, issue detail and complaint reference.
Email info@foodpanda.pk with screenshots and the reference number.
If unresolved after the operator window, escalate to the relevant regulator.

Foodpanda refund & reversal timeline

Wallet / telecom balance dispute	24–72 working hours after ticket
Bank / card reversal	3–10 working days depending on bank
Escalated regulator complaint	Written response usually within the regulator window

Safety checklist before calling Foodpanda

Only use official numbers, website and app channels listed on this page.
Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
For fraud or harassment, save screenshots/call logs before escalation.

FAQ — Foodpanda customer care

You can contact Foodpanda customer service primarily through the in-app help center. This allows for direct chat support for order-related queries.

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