Facebook / Meta Customer Care Number — Talk to Agent, Complaint & Refund
Primary helpline
📞 support via Help Centre only
Regulator: MeitY (India) / Meta global · Parent: Meta Platforms Inc. · Founded 2004 · HQ Menlo Park, CA
Facebook / Meta ke saare official numbers
| Channel | Number | For | Hours |
|---|---|---|---|
| Facebook Help Centre (web) | facebook.com/help | — | 24/7 |
| Meta Business (advertisers) | Email / Chat via Business Help | — | 24/7 |
Facebook / Meta ke baare mein
Facebook February 2004 mein Mark Zuckerberg ne Harvard se launch ki. 2021 mein parent company Facebook Inc. rename ho kar 'Meta Platforms' bani (Facebook, Instagram, WhatsApp, Threads, Reality Labs umbrella). India me Facebook ke ~35 crore users, Instagram ke ~36 crore users.
Meta pe phone helpline globally available nahi for regular users — sab Help Centre (facebook.com/help) self-service ya in-app reporting. Meta India ka MeitY-mandated Grievance Officer designated hai but contact form-based hai. Meta staff kabhi password, OTP, ya 'verified blue tick ke liye fees' (jab tak Meta Verified subscription opt-in nahi kiya) nahi maangte. 'Facebook security team' bolke aaye calls 100% scam.
Facebook / Meta ko contact karne ke saare channels
Facebook / Meta contact karne ka best channel issue ke nature pe depend karta hai. Urgent (fraud, blocked account, payment failure) — phone support via Help Centre only, 24x7. Non-urgent (refund follow-up, plan change) — in-app chat ya email support@fb.com (limited), response 4-24 hours. Documentation-heavy issues (KYC, dispute) — official website form se file karein taaki reference number generate ho. Social media (Twitter @facebook-meta, Facebook /facebook-meta) public escalation ke liye useful hai but private data kabhi public mat post karein.
Facebook / Meta ke khilaaf complaint kaise file karein
Complaint filing 3-step process hai. (1) Pehle support via Help Centre only par call karke verbal complaint register karwao aur reference number lo — yeh future escalation ka proof hai. (2) Agar 48 hours mein resolution na mile to support@fb.com (limited) par reference number ke saath written complaint karo. (3) Phir bhi nahi suna gaya to regulator (MeitY (India) / Meta global) ke grievance portal par escalate karo — consumerhelpline.gov.in. Document everything: call recording, screenshots, SMS — yeh sab tribunal mein evidence ban sakte hain.
Facebook / Meta chat support kahaan milti hai
Facebook / Meta chat support 2 jagah available hai: (1) https://www.facebook.com/help kholo › niche right corner pe blue/orange chat bubble dikhega ya 'Help' menu mein 'Chat with us' option. (2) Official mobile app › Account/Profile › Help & Support › Chat. Chat queue phone queue se faster hai (1-3 min wait vs 5-15 min). Chat agents same authority rakhte hain jo phone agents rakhte hain — refund approve, account unblock, ticket escalate sab kar sakte hain. Plus chat transcript automatically save ho jaata hai jise screenshot lekar evidence ke roop mein use kar sakte ho.
Facebook / Meta account banned / suspended ho gaya — recovery process
Account suspension ke 4 common reasons: (1) Suspicious activity (new device, new country IP), (2) Payment failure / chargeback, (3) Terms violation (multiple accounts, fraud pattern), (4) Pending KYC. Recovery: https://www.facebook.com/help login attempt karo — error message exact reason batata hai. support via Help Centre only pe call karke account email / registered mobile batao, agent reason aur required documents list dega (usually ID proof, latest transaction screenshot, written explanation). Review 5-15 working days mein hota hai. Bypass attempts (VPN, new email se reaccount) account permanent ban kar sakte hain — wait karo proper recovery process complete hone do.
Facebook / Meta customer care fraud / OTP scam se kaise bachein
Facebook / Meta ka koi bhi authentic staff kabhi OTP, account password, payment OTP, ya 'refund release ke liye fee' nahi maangta phone par nahi maangta. Common scam patterns: "Aap ka account block hone wala hai, OTP batao", "KYC update karna hai, AnyDesk install karo", "Refund release karne ke liye ₹10 transfer karo verification ke liye". Yeh sab 100% fraud hain. Agar aisi call aaye to immediately disconnect karo, support via Help Centre only pe official call karke verify karo, aur 1930 (Cyber Crime helpline) pe report karo. cybercrime.gov.in par written complaint bhi file karein — Reserve Bank ke zero-liability framework ke under 10 din mein transaction reverse ho sakta hai agar fraud established ho jaaye.
Facebook account hack ho gaya — recovery steps
Account compromise ke fastest recovery: facebook.com/hacked open karein (browser, app nahi) › 'My Account is Compromised' › identify via email/phone OR friend recognition. Trusted Contacts (pehle se setup) ho to 3 friends se 6-character codes le kar instant recovery. Email/phone changed ho chuka hai to ID document upload route — government photo ID + selfie holding ID. 48-72 hrs mein review. Meta India team ke saath direct contact India se MeitY grievance portal (https://www.grievance.gov.in) ke through hota hai for unresolved cases.
FAQ — Facebook / Meta customer care
Facebook ka India helpline number?
Phone helpline nahi. facebook.com/help self-service, hacked ke liye facebook.com/hacked.
Meta Verified India mein available hai?
Haan, Instagram + Facebook ke liye paid blue tick subscription (~₹699/mo) launched 2023 mein.
⚠ Safety reminder: Facebook / Meta ka koi staff phone par OTP, password, UPI PIN, ATM PIN, ya CVV nahi maangta. Aisi koi call mile to immediately disconnect karein aur 1930 (Cyber Crime helpline) ya cybercrime.gov.in par report karein.
Editorially verified from official sources · Sources: https://www.facebook.com/help, MeitY (India) / Meta global.