Delhivery Customer Care Number — Talk to Agent, Complaint & Refund
Primary helpline
📞 0124-671-9500
Regulator: Min. of Civil Aviation · Parent: Delhivery Ltd (NSE-listed) · Founded 2011 · HQ Gurugram
Delhivery ke saare official numbers
| Channel | Number | For | Hours |
|---|---|---|---|
| Delhivery customer care | 0124-671-9500 | — | 9am-7pm |
| B2B / Partner | 0124-671-9501 | — | 9am-7pm |
Delhivery ke baare mein
Delhivery 2011 mein Sahil Barua, Mohit Tandon, Bhavesh Manglani, Suraj Saharan aur Kapil Bharati ne launch ki. India ka largest 3PL logistics company by revenue. May 2022 mein NSE/BSE listed. ~28000+ pin codes covered, 100+ million packages monthly.
0124-671-9500 9am-7pm (STD rate). E-com platform se order kiya hai to source platform pe complaint file karna 5x faster hai — Delhivery internal SLA platforms ke saath stricter hain.
Delhivery customer care agent se seedha kaise baat karein
Real human Delhivery executive 24-48 second mein chahiye? Phone ke bajaye in-app chat use karo: www.delhivery.com ya official mobile app › Help & Support › Chat with us. Chat queue phone queue se 3-5x faster move hoti hai kyunki ek agent simultaneously 4-6 chats handle kar sakta hai par phone par sirf ek call. Plus chat transcript automatically save ho jaata hai jo baad mein complaint escalate karne ke kaam aata hai.
Delhivery ko contact karne ke saare channels
Delhivery contact karne ka best channel issue ke nature pe depend karta hai. Urgent (fraud, blocked account, payment failure) — phone 0124-671-9500, 24x7. Non-urgent (refund follow-up, plan change) — in-app chat ya email care@delhivery.com, response 4-24 hours. Documentation-heavy issues (KYC, dispute) — official website form se file karein taaki reference number generate ho. Social media (Twitter @delhivery, Facebook /delhivery) public escalation ke liye useful hai but private data kabhi public mat post karein.
Delhivery ke khilaaf complaint kaise file karein
Complaint filing 3-step process hai. (1) Pehle 0124-671-9500 par call karke verbal complaint register karwao aur reference number lo — yeh future escalation ka proof hai. (2) Agar 48 hours mein resolution na mile to care@delhivery.com par reference number ke saath written complaint karo. (3) Phir bhi nahi suna gaya to regulator (Min. of Civil Aviation) ke grievance portal par escalate karo — consumerhelpline.gov.in. Document everything: call recording, screenshots, SMS — yeh sab tribunal mein evidence ban sakte hain.
Delhivery chat support kahaan milti hai
Delhivery chat support 2 jagah available hai: (1) https://www.delhivery.com kholo › niche right corner pe blue/orange chat bubble dikhega ya 'Help' menu mein 'Chat with us' option. (2) Official mobile app › Account/Profile › Help & Support › Chat. Chat queue phone queue se faster hai (1-3 min wait vs 5-15 min). Chat agents same authority rakhte hain jo phone agents rakhte hain — refund approve, account unblock, ticket escalate sab kar sakte hain. Plus chat transcript automatically save ho jaata hai jise screenshot lekar evidence ke roop mein use kar sakte ho.
Delhivery customer care fraud / OTP scam se kaise bachein
Delhivery ka koi bhi authentic staff kabhi OTP, account password, payment OTP, ya 'refund release ke liye fee' nahi maangta phone par nahi maangta. Common scam patterns: "Aap ka account block hone wala hai, OTP batao", "KYC update karna hai, AnyDesk install karo", "Refund release karne ke liye ₹10 transfer karo verification ke liye". Yeh sab 100% fraud hain. Agar aisi call aaye to immediately disconnect karo, 0124-671-9500 pe official call karke verify karo, aur 1930 (Cyber Crime helpline) pe report karo. cybercrime.gov.in par written complaint bhi file karein — Reserve Bank ke zero-liability framework ke under 10 din mein transaction reverse ho sakta hai agar fraud established ho jaaye.
Flipkart/Amazon ka package Delhivery se aa raha — complaint kahaan
Delhivery primarily B2B fulfillment partner hai — direct end-customer support limited hai. Agar Flipkart/Amazon/Myntra ka package Delhivery delivery dikha raha hai aur delay hai, to source platform (Flipkart/Amazon) ke customer care pe complaint file karein — woh Delhivery se internal coordinate karte hain faster. Direct Delhivery 0124-671-9500 sirf tab use karein jab source platform ne 7+ din response nahi diya. Delhivery One app pe AWB tracking real-time hai.
FAQ — Delhivery customer care
Delhivery 24x7 hai?
Phone 9am-7pm. AWB tracking app 24x7. Email response 24-48 hours.
Flipkart order Delhivery se hai, complaint kahaan?
Pehle Flipkart customer care (1800-202-9898). Delhivery direct sirf 7+ din no-response ke baad escalate.
⚠ Safety reminder: Delhivery ka koi staff phone par OTP, password, UPI PIN, ATM PIN, ya CVV nahi maangta. Aisi koi call mile to immediately disconnect karein aur 1930 (Cyber Crime helpline) ya cybercrime.gov.in par report karein.
Editorially verified from official sources · Sources: https://www.delhivery.com, Min. of Civil Aviation.