Lufthansa refund — Deutschland
Step-by-step refund guide for Lufthansa customers in Deutschland. Verified contact lines, timelines, and the regulator path if Lufthansa cannot resolve your case.
Refund timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 7 Werktage bei Kartenzahlung (EU261) | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | Lufthansa account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
Related FAQs
What is the real Lufthansa Kundenservice number?
069 86 799 799 — published on https://www.lufthansa.com/de/de/hilfe-und-kontakt and verified on the date shown at the top of this page.
Is Lufthansa Kundenservice 24/7?
Mo–So 24/7
How do I talk to a real human at Lufthansa?
Dial 069 86 799 799 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most airline IVRs route to a human within 5 minutes during business hours.
Is calling Lufthansa free?
Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.
Can I email Lufthansa?
Lufthansa prefers phone and in-account chat; email is available via the contact form on https://www.lufthansa.com/de/de/hilfe-und-kontakt.
How long does a Lufthansa Erstattung take?
7 Werktage bei Kartenzahlung (EU261) for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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