ING Deutschland Kundenservice — Verified DE phone numbers, Beschwerde & Erstattung help
Looking for the real ING Deutschland Kundenservice number in 1970? ING Deutschland's verified contact line is 069 50 50 0101, staffed Mo–So 24/7. This page lists every confirmed ING Deutschland phone number, email, Beschwerde address, and Erstattung channel — pulled directly from https://www.ing.de/kundenservice/ and refreshed regularly so you don't waste time on outdated or spoofed numbers. Below you'll find the escalation ladder, regulator path (BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht), and step-by-step instructions for filing a formal complaint when first-line support cannot resolve your issue.
ING Deutschland is a bank company operating in Deutschland, legally registered as ING-DiBa AG. ING Deutschland's official bank helpline number is 069 50 50 0101, available mo–so 24/7 in de-DE. ING Deutschland is regulated by BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht in Deutschland. Last verified on 2026-06-27 by Dr Hint Editorial Team (Consumer Helpline Editor).
Verified ING Deutschland phone numbers
| Channel | Number | Hours | Region | |
|---|---|---|---|---|
| Kundendialog | 069 50 50 0101 | Mo–So 24/7 | Deutschland | |
| Karten sperren(toll-free) | 0800 100 9445 | 24/7 | Deutschland |
ING-DiBa AG operates one of the largest bank customer-service operations in the country. The main consumer line 069 50 50 0101 routes through an automated menu first — to reach a human agent quickly, press 0 repeatedly or say 'agent' when prompted. Wait times are typically shortest mid-week between 9am and 11am local time, longest on Monday mornings and the day after a service outage or product launch.
ING Deutschland segments specialist teams behind the main number: billing, technical support, account security, and an executive escalation desk reachable only after Tier 1 has logged the case. The brand publishes its contact details at https://www.ing.de/kundenservice/; the page is updated periodically with new toll-free numbers, regional offices, and country-specific lines for international customers. Always verify the number on that page before dialing — scam operators routinely buy ads on the brand's name and substitute their own number to harvest payment details.
If ING Deutschland cannot resolve your case after two contacts, the regulator for this category is BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht (https://www.bafin.de/DE/Verbraucher/Beschwerden/beschwerden_node.html). A regulator complaint forces a written response within 30 days and is the single most effective consumer tool in this market.
Quick answers — ING Deutschland customer service
The 9 most-asked "how to" questions about ING Deutschland, answered from verified data on this page. Tap a question to expand.
How to contact ING Deutschland customer service?#
The fastest way to reach ING Deutschland customer service is by calling 069 50 50 0101 (Kundendialog, Mo–So 24/7). You can also use the official support portal at https://www.ing.de/kundenservice/. All numbers and hours are verified on this page.
How to talk to a real person at ING Deutschland?#
Call 069 50 50 0101 and, when the IVR menu plays, press 0 or say "representative" / "agent" repeatedly until you are routed to a human. Calling during off-peak hours (early morning local time) usually reduces wait time significantly.
What is ING Deutschland's 24/7 phone number?#
ING Deutschland's 24/7 helpline is 069 50 50 0101 (Mo–So 24/7), available in Deutschland. This is the verified line listed on ING Deutschland's official channel.
How to file a complaint against ING Deutschland?#
Dial 069 50 50 0101 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step. If unresolved, escalate through the 4-step process documented on this page, and finally to the regulator (BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht) if the issue is still not resolved.
How to get a refund from ING Deutschland?#
For card refund (original payment method), ING Deutschland typically processes refunds within 10 Werktage bei Reklamation via Back to the same card. Call 069 50 50 0101 with your order/transaction ID ready to start the request.
How to escalate an issue with ING Deutschland?#
Start at Tier 1 — Customer Service (069 50 50 0101) — Routine issues resolved in one call. Ask for a case ID before hanging up.. If unresolved within the expected window, move to the next tier of the escalation ladder documented on this page. Final escalation goes to the regulator: BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht.
What are ING Deutschland's customer service hours?#
ING Deutschland customer service operating hours: Mo–So 24/7; 24/7. Hours can vary by region and channel — full per-number breakdown is in the verified numbers table on this page.
Is ING Deutschland customer service free to call?#
Yes — ING Deutschland provides a toll-free number 0800 100 9445 that is free from landlines and most mobile networks in Deutschland. Paid lines may apply for premium support or international calls.
How to email ING Deutschland support?#
ING Deutschland does not publicise a single inbound support email — instead use the contact form on the official support portal (https://www.ing.de/kundenservice/). Submitting through the official portal is faster and creates a tracked case number for follow-up.
Common ING Deutschland issues & solutions
Unauthorized transaction on your card
Call 069 50 50 0101 immediately (24/7). ING Deutschland will freeze the card, issue a provisional credit within 10 business days under Regulation E (US) or the equivalent local rule, and ship a replacement card in 3–5 days.
Online banking locked out
Three failed password attempts lock the account. Use the 'forgot password' flow with your registered phone/email; if both fail, call 069 50 50 0101 with your account number and answer the knowledge-based questions. Branch visits with ID also unlock instantly.
Disputing a merchant charge
You have 60 days from the statement date to dispute. File via the ING Deutschland app under 'transactions → dispute', or call 069 50 50 0101. Provisional credit usually posts within 10 business days; final resolution within 90 days.
Wire transfer not received
Domestic wires settle same-day, international 1–4 business days. If late, the sender's bank can trace it via the SWIFT MT103 reference — call 069 50 50 0101 with the reference number. Recall is possible if the funds haven't been credited at the receiving bank.
Closing an account
Bring the remaining balance to zero, cancel any auto-pay setups, then call 069 50 50 0101 or visit a branch with ID. ING Deutschland sends a final statement within 30 days. Closing does not delete the account history kept for regulatory record-keeping.
Mortgage / loan payment dispute
Escalate first through ING Deutschland's loan-servicing line, then to the regulator (BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht) at https://www.bafin.de/DE/Verbraucher/Beschwerden/beschwerden_node.html. Keep a log of dates, times, and agent IDs — regulators ask for them.
How to file a formal complaint against ING Deutschland
- Step 1: Call customer service firstDial 069 50 50 0101 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step.
- Step 2: Submit a written complaintING Deutschland must acknowledge a written complaint within 5 business days under most national consumer rules. Send via certified mail or the brand's secure-message portal and keep proof.
- Step 3: File with the regulatorOpen a case with BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht at https://www.bafin.de/DE/Verbraucher/Beschwerden/beschwerden_node.html. The regulator will not adjudicate your specific dispute in most cases, but the brand must respond in writing within 30 days.
- Step 4: Small-claims court or ombudsmanIf the dispute is under the local small-claims threshold, file at your local court. Most brands settle in writing before the hearing rather than send a lawyer.
Escalation ladder — what to do if nothing works
Refund & cancellation timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 10 Werktage bei Reklamation | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | ING Deutschland account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
⚠️ Scam advisory
ING Deutschland impersonation scams are common in DE. Warning signs: (1) caller asks for your password, full card number, PIN, or one-time passcode; (2) tells you a 'fraudulent' transaction or login happened and pressures you to act in minutes; (3) asks you to install remote-access software like AnyDesk or TeamViewer; (4) demands payment in gift cards or cryptocurrency. If any of these happen — hang up. Then dial 069 50 50 0101 yourself (never call back a number the caller gave you) to verify there is no real issue. Report the scam to https://www.bafin.de/DE/Verbraucher/Beschwerden/beschwerden_node.html and to ING Deutschland's abuse address listed on https://www.ing.de/kundenservice/.
ING Deutschland vs competitors
Frequently asked questions
What is the real ING Deutschland Kundenservice number?
069 50 50 0101 — published on https://www.ing.de/kundenservice/ and verified on the date shown at the top of this page.
Is ING Deutschland Kundenservice 24/7?
Mo–So 24/7
How do I talk to a real human at ING Deutschland?
Dial 069 50 50 0101 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most bank IVRs route to a human within 5 minutes during business hours.
Is calling ING Deutschland free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email ING Deutschland?
ING Deutschland prefers phone and in-account chat; email is available via the contact form on https://www.ing.de/kundenservice/.
How long does a ING Deutschland Erstattung take?
10 Werktage bei Reklamation for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
What if ING Deutschland Kundenservice can't help?
Escalate to a supervisor (Tier 2), then the written-complaint desk, then the regulator BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht at https://www.bafin.de/DE/Verbraucher/Beschwerden/beschwerden_node.html.
Will ING Deutschland ever ask for my password or full card number?
No. Real ING Deutschland agents will never ask for your password, full card number, PIN, SSN/national ID, or one-time passcodes over the phone or email.
What hours does the main ING Deutschland line operate?
Mo–So 24/7
How do I file a written complaint to ING Deutschland?
Use the contact form on https://www.ing.de/kundenservice/ or send certified mail to the registered address. By law, ING Deutschland must acknowledge in 5 business days and resolve or update you within 30 days.
Where do I report a scam pretending to be ING Deutschland?
Forward the email to ING Deutschland's abuse address (listed on https://www.ing.de/kundenservice/) and report to the regulator https://www.bafin.de/DE/Verbraucher/Beschwerden/beschwerden_node.html.
Does ING Deutschland have a complaint email?
Use the contact form on https://www.ing.de/kundenservice/; ING Deutschland does not publish a general complaint email.
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Other Deutschland helplines
Glossary
- IVR (Interactive Voice Response)
- The automated phone menu — press 0 or say 'agent' to reach a human faster.
- Tier 1 / Tier 2
- Tier 1 is the front-line agent; Tier 2 is a supervisor with authority to override policy or issue goodwill credits.
- Goodwill credit
- A discretionary refund or service credit issued by the brand outside its standard policy to retain a customer.
- Regulator
- Independent body that oversees bank businesses — for ING Deutschland that is BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht.
- Chargeback
- A reversal of a card payment initiated through your bank instead of the merchant. Slower than a brand refund but legally enforceable.
- SLA (Service Level Agreement)
- Contractual response/resolution times. Most consumer SLAs are 5 business days to acknowledge and 30 days to resolve a written complaint.
Sources & references
- https://www.ing.de/kundenservice/
- Regulator: BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht
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