Deutsche Bank refund — Deutschland
Step-by-step refund guide for Deutsche Bank customers in Deutschland. Verified contact lines, timelines, and the regulator path if Deutsche Bank cannot resolve your case.
Refund timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 10 Werktage bei Reklamation | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | Deutsche Bank account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
Related FAQs
What is the real Deutsche Bank Kundenservice number?
069 910 10000 — published on https://www.deutsche-bank.de/pk/service/kontakt.html and verified on the date shown at the top of this page.
Is Deutsche Bank Kundenservice 24/7?
Mo–Fr 08:00–20:00, Sa 08:00–16:00
How do I talk to a real human at Deutsche Bank?
Dial 069 910 10000 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most bank IVRs route to a human within 5 minutes during business hours.
Is calling Deutsche Bank free?
Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.
Can I email Deutsche Bank?
Deutsche Bank prefers phone and in-account chat; email is available via the contact form on https://www.deutsche-bank.de/pk/service/kontakt.html.
How long does a Deutsche Bank Erstattung take?
10 Werktage bei Reklamation for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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