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Deutsche Bank complaint — Deutschland

How to file a formal complaint for Deutsche Bank customers in Deutschland. Verified contact lines, timelines, and the regulator path if Deutsche Bank cannot resolve your case.

✓ Verified from official source· Mo–Fr 08:00–20:00, Sa 08:00–16:00
Call Now · 069 910 10000

How to file a formal complaint against Deutsche Bank

  1. Step 1: Call customer service first
    Dial 069 910 10000 and ask the agent to escalate to a supervisor. Note the agent name and case ID — you'll need them at every later step.
  2. Step 2: Submit a written complaint
    Deutsche Bank must acknowledge a written complaint within 5 business days under most national consumer rules. Send via certified mail or the brand's secure-message portal and keep proof.
  3. Step 3: File with the regulator
    Open a case with BaFin — Bundesanstalt für Finanzdienstleistungsaufsicht at https://www.bafin.de/DE/Verbraucher/Beschwerden/beschwerden_node.html. The regulator will not adjudicate your specific dispute in most cases, but the brand must respond in writing within 30 days.
  4. Step 4: Small-claims court or ombudsman
    If the dispute is under the local small-claims threshold, file at your local court. Most brands settle in writing before the hearing rather than send a lawyer.

Related FAQs

What is the real Deutsche Bank Kundenservice number?

069 910 10000 — published on https://www.deutsche-bank.de/pk/service/kontakt.html and verified on the date shown at the top of this page.

Is Deutsche Bank Kundenservice 24/7?

Mo–Fr 08:00–20:00, Sa 08:00–16:00

How do I talk to a real human at Deutsche Bank?

Dial 069 910 10000 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most bank IVRs route to a human within 5 minutes during business hours.

Is calling Deutsche Bank free?

Calls are charged at your carrier's standard rate; check the table above for the hours that match your time zone.

Can I email Deutsche Bank?

Deutsche Bank prefers phone and in-account chat; email is available via the contact form on https://www.deutsche-bank.de/pk/service/kontakt.html.

How long does a Deutsche Bank Erstattung take?

10 Werktage bei Reklamation for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.

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