How can I contact Daraz customer service in Pakistan?

You can contact Daraz customer service by calling their 24/7 helpline at (021)-111-735-537, using the live chat feature on their website or app, or by visiting their online Help Center.

Daraz helpline ka number kya hai?

Daraz helpline ka number (021)-111-735-537 hai. Yeh number 24 ghante, 7 din available hota hai.

What information should I have ready when calling Daraz customer support?

When contacting Daraz customer support, it is helpful to have your order number, registered email address, and any relevant details about your inquiry ready for faster assistance.

Can I track my Daraz order without logging in?

Yes, you can often track your Daraz order using the tracking number provided in your order confirmation email or SMS, typically through the courier's website.

How do I return an item on Daraz?

To return an item, go to 'My Orders' in your Daraz account, select the item, and initiate a return request. Follow the on-screen instructions to select a reason and arrange for pickup or drop-off.

Kya Daraz cash on delivery (COD) ki option deta hai?

Ji haan, Daraz Pakistan mein aksar products ke liye cash on delivery (COD) ki option deta hai. Aap checkout ke waqt is option ko select kar sakte hain.

How long does it take for a refund to be processed by Daraz?

Refund processing times vary based on the payment method. Typically, it can take 7-14 business days for refunds to reflect in your bank account, while Daraz Wallet refunds are usually quicker.

What should I do if my Daraz package is missing items?

If your package is missing items, immediately contact the seller through the Daraz chat feature. If the issue is not resolved, escalate it to Daraz customer support with photographic evidence if possible.

Can I change my delivery address after placing an order on Daraz?

Generally, changing the delivery address after an order is placed is not possible. You might need to cancel the order and place a new one with the correct address, provided the item has not been shipped.

Agar Daraz seller jawab na de to kya karein?

Agar Daraz seller aapke messages ka jawab na de, to aap Daraz customer support se rabta kar sakte hain. Woh aapki madad karenge aur seller ke saath issue ko hal karwayenge.

Daraz Helpline Number — Customer Care, Complaint, Refund & Email

Also known as: Daraz customer care number · Daraz complaint number · Daraz toll free number

✓ Verified Pakistan helplineecom

📞 +924237137137

📞 Call now✉ customer@daraz.pk 🌐 Website

Scam warning: Daraz ka staff phone par OTP, PIN, CVV, MPIN ya password nahi maangta. Refund release fee ya verification charge maangne wali call fake samjhein.

Daraz contact lines — which number is for you?

Customer Helpline (Buyers)

📞 +92-42-37137137

For: Order, return, refund and DarazMall buyers

⏰ 9am–11pm

Seller Centre support

📞 +92-42-37137100

For: Daraz sellers — listing, payout, account issues

⏰ 9am–6pm Mon–Sat

DEX (Daraz Express) tracking

📞 +92-42-37137137

For: Shipping / courier complaints

⏰ 9am–11pm

Daraz Wallet & DarazPay

📞 +92-42-37137137

For: Wallet refunds, DarazPay (BNPL) accounts

⏰ 9am–11pm

Official Daraz channels

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About Daraz

Daraz is Pakistan’s largest e-commerce marketplace, owned by Alibaba Group since 2018. The 042-3713-7137 line is shared by buyers, DEX courier and DarazPay wallet — IVR routes by ‘1 buyer / 2 seller / 3 DEX’. Most refund disputes resolve within 5–7 working days into the original payment method or Daraz Wallet.

For an undelivered order, raise a dispute inside the app under My Orders › Help first, screenshot the dispute ID, and only then call. Daraz staff never ask for your bank OTP, debit card CVV or your Daraz password.

Common Daraz issues & step-by-step solutions

1. Check your order status on the Daraz app or website.
2. Verify the estimated delivery date.
3. Contact the seller via the app's chat function.
4. If the issue persists, contact Daraz customer support with your order number.
5. Provide all relevant details to the customer service representative.

How to file a Daraz complaint

Call +924237137137 and ask for a complaint/ticket number.
Write the agent name, date, time, issue detail and complaint reference.
Email customer@daraz.pk with screenshots and the reference number.
If unresolved after the operator window, escalate to the relevant regulator.

Daraz refund & reversal timeline

Wallet / telecom balance dispute	24–72 working hours after ticket
Bank / card reversal	3–10 working days depending on bank
Escalated regulator complaint	Written response usually within the regulator window

Safety checklist before calling Daraz

Only use official numbers, website and app channels listed on this page.
Never share OTP, MPIN, CNIC photo, ATM PIN, CVV or app password on call.
For fraud or harassment, save screenshots/call logs before escalation.

FAQ — Daraz customer care

You can contact Daraz customer service by calling their 24/7 helpline at (021)-111-735-537, using the live chat feature on their website or app, or by visiting their online Help Center.

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Daraz Helpline Number — Customer Care, Complaint, Refund & Email

Daraz contact lines — which number is for you?

Official Daraz channels

About Daraz

Common Daraz issues & step-by-step solutions

How to file a Daraz complaint

Daraz refund & reversal timeline

Safety checklist before calling Daraz

FAQ — Daraz customer care

Related Pakistan helplines