Scotiabank escalation — Canada
Full escalation ladder to the regulator for Scotiabank customers in Canada. Verified contact lines, timelines, and the regulator path if Scotiabank cannot resolve your case.
Escalation ladder
Related FAQs
What is the real Scotiabank customer service number?
1-800-472-6842 — published on https://www.scotiabank.com/ca/en/personal/contact-us.html and verified on the date shown at the top of this page.
Is Scotiabank customer service 24/7?
24/7
How do I talk to a real human at Scotiabank?
Dial 1-800-472-6842 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most bank IVRs route to a human within 5 minutes during business hours.
Is calling Scotiabank free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email Scotiabank?
Scotiabank prefers phone and in-account chat; email is available via the contact form on https://www.scotiabank.com/ca/en/personal/contact-us.html.
How long does a Scotiabank refund take?
10 business days for card fraud for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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