RBC refund — Canada
Step-by-step refund guide for RBC customers in Canada. Verified contact lines, timelines, and the regulator path if RBC cannot resolve your case.
Refund timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 10 business days for card fraud | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | RBC account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
Related FAQs
What is the real RBC customer service number?
1-800-769-2511 — published on https://www.rbcroyalbank.com/contact-us/index.html and verified on the date shown at the top of this page.
Is RBC customer service 24/7?
Mon–Sun 24h
How do I talk to a real human at RBC?
Dial 1-800-769-2511 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most bank IVRs route to a human within 5 minutes during business hours.
Is calling RBC free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email RBC?
RBC prefers phone and in-account chat; email is available via the contact form on https://www.rbcroyalbank.com/contact-us/index.html.
How long does a RBC refund take?
10 business days for card fraud for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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