Air Canada refund — Canada
Step-by-step refund guide for Air Canada customers in Canada. Verified contact lines, timelines, and the regulator path if Air Canada cannot resolve your case.
Refund timeline
| Scenario | Window | Method |
|---|---|---|
| Card refund (original payment method) | 30 days for refundable fares; APPR cash for cancellations | Back to the same card |
| Bank transfer refund | 5–10 business days | Original account |
| Voucher / brand credit | Issued same day | Air Canada account credit |
| Regulator-mandated refund | 30 days after regulator decision | Original payment method, with interest where applicable |
Related FAQs
What is the real Air Canada customer service number?
1-888-247-2262 — published on https://www.aircanada.com/ca/en/aco/home/about/contact.html and verified on the date shown at the top of this page.
Is Air Canada customer service 24/7?
24/7
How do I talk to a real human at Air Canada?
Dial 1-888-247-2262 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most airline IVRs route to a human within 5 minutes during business hours.
Is calling Air Canada free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email Air Canada?
Air Canada prefers phone and in-account chat; email is available via the contact form on https://www.aircanada.com/ca/en/aco/home/about/contact.html.
How long does a Air Canada refund take?
30 days for refundable fares; APPR cash for cancellations for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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