Air Canada escalation — Canada
Full escalation ladder to the regulator for Air Canada customers in Canada. Verified contact lines, timelines, and the regulator path if Air Canada cannot resolve your case.
Escalation ladder
Related FAQs
What is the real Air Canada customer service number?
1-888-247-2262 — published on https://www.aircanada.com/ca/en/aco/home/about/contact.html and verified on the date shown at the top of this page.
Is Air Canada customer service 24/7?
24/7
How do I talk to a real human at Air Canada?
Dial 1-888-247-2262 and press 0 repeatedly, or say 'agent' / 'representative' at the IVR prompt — most airline IVRs route to a human within 5 minutes during business hours.
Is calling Air Canada free?
Yes — the toll-free numbers marked above are free from a landline or mobile in their listed region. International calls are charged at your carrier's rate.
Can I email Air Canada?
Air Canada prefers phone and in-account chat; email is available via the contact form on https://www.aircanada.com/ca/en/aco/home/about/contact.html.
How long does a Air Canada refund take?
30 days for refundable fares; APPR cash for cancellations for card refunds; instant for account credit; up to 30 days for disputes that go through the regulator.
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