BYJU'S Customer Care Number — Talk to Agent, Complaint & Refund
Primary helpline
📞 9243500024
Regulator: Min. of Consumer Affairs · Parent: Think and Learn Pvt Ltd · Founded 2011 · HQ Bengaluru
BYJU'S ke saare official numbers
| Channel | Number | For | Hours |
|---|---|---|---|
| BYJU'S customer care | 9243500024 | — | 9am-9pm |
| Refund / cancellation | 080-6809-9707 | — | 9am-9pm |
BYJU'S ke baare mein
BYJU'S (Think and Learn) 2011 mein Byju Raveendran ne launch ki — India ka largest edtech, peak valuation $22 billion (2022). 2024 mein insolvency proceedings, operations significantly downsized. WhiteHat Jr, Aakash, Toppr — sab BYJU'S group acquisitions hain.
9243500024 9am-9pm (STD rate). BYJU'S salespeople ne historically aggressive sales tactics use kiye hain — koi bhi commitment likhit (email) lekar hi sign karein. 'Discount sirf aaj' pressure tactic common hai. Refund/cancellation likhit request kabhi delete na karein — proof of submission rakhein.
BYJU'S customer care agent se seedha kaise baat karein
Real human BYJU'S executive 24-48 second mein chahiye? Phone ke bajaye in-app chat use karo: byjus.com ya official mobile app › Help & Support › Chat with us. Chat queue phone queue se 3-5x faster move hoti hai kyunki ek agent simultaneously 4-6 chats handle kar sakta hai par phone par sirf ek call. Plus chat transcript automatically save ho jaata hai jo baad mein complaint escalate karne ke kaam aata hai.
BYJU'S ko contact karne ke saare channels
BYJU'S ke saath connect karne ke 5 official channels hain: (1) Phone — 9243500024; (2) Email — support@byjus.com; (3) Website chat — https://byjus.com; (5) Social media DMs on official handles. Phone fastest for urgent issues, email for documentation trail, chat for routine queries jaise order tracking ya account info.
BYJU'S ke khilaaf complaint kaise file karein
Complaint filing 3-step process hai. (1) Pehle 9243500024 par call karke verbal complaint register karwao aur reference number lo — yeh future escalation ka proof hai. (2) Agar 48 hours mein resolution na mile to support@byjus.com par reference number ke saath written complaint karo. (3) Phir bhi nahi suna gaya to regulator (Min. of Consumer Affairs) ke grievance portal par escalate karo — consumerhelpline.gov.in. Document everything: call recording, screenshots, SMS — yeh sab tribunal mein evidence ban sakte hain.
BYJU'S se refund kaise lein — timeline aur process
BYJU'S ke refund timelines product type pe depend karte hain. UPI / wallet refund: 0-7 working days (auto-credit). Credit/debit card refund: 5-10 working days. NEFT/bank transfer: 5-7 working days. Subscription refund usually pro-rata nahi milta — current billing cycle complete charge hota hai. Status track karne ke liye https://byjus.com login › 'My Orders/Transactions' › specific entry par refund reference number visible hota hai. 7 din ke baad bhi credit na aaye to 9243500024 pe call karke NEFT/UTR number lo aur apne bank ko forward karo.
BYJU'S subscription cancel kaise karein
https://byjus.com login › Account › Manage Membership / Subscription › 'Cancel' button. Cancellation immediate hoti hai but current billing cycle ke end tak service active rehti hai (pro-rata refund usually nahi milta). Auto-renew off karna alternative hai — yeh future charges block kar deta hai bina current subscription disturb kiye. Mobile par bill ho rahi ho (Google Play / App Store) to cancellation woh platform se karna padega (Play Store › Subscriptions), BYJU'S ke direct portal se nahi. Cancellation confirmation email zaroor save karo as proof.
BYJU'S chat support kahaan milti hai
BYJU'S chat support 2 jagah available hai: (1) https://byjus.com kholo › niche right corner pe blue/orange chat bubble dikhega ya 'Help' menu mein 'Chat with us' option. (2) Official mobile app › Account/Profile › Help & Support › Chat. Chat queue phone queue se faster hai (1-3 min wait vs 5-15 min). Chat agents same authority rakhte hain jo phone agents rakhte hain — refund approve, account unblock, ticket escalate sab kar sakte hain. Plus chat transcript automatically save ho jaata hai jise screenshot lekar evidence ke roop mein use kar sakte ho.
BYJU'S customer care fraud / OTP scam se kaise bachein
BYJU'S ka koi bhi authentic staff kabhi OTP, account password, payment OTP, ya 'refund release ke liye fee' nahi maangta phone par nahi maangta. Common scam patterns: "Aap ka account block hone wala hai, OTP batao", "KYC update karna hai, AnyDesk install karo", "Refund release karne ke liye ₹10 transfer karo verification ke liye". Yeh sab 100% fraud hain. Agar aisi call aaye to immediately disconnect karo, 9243500024 pe official call karke verify karo, aur 1930 (Cyber Crime helpline) pe report karo. cybercrime.gov.in par written complaint bhi file karein — Reserve Bank ke zero-liability framework ke under 10 din mein transaction reverse ho sakta hai agar fraud established ho jaaye.
BYJU'S refund delays 2024 — current escalation path
2023-2024 mein BYJU'S financial restructuring (NCLT insolvency proceedings, IBC) ke baad refund cycles severely delayed hue. Active customers ke liye: (1) 080-6809-9707 pe daily follow-up + reference number, (2) support@byjus.com pe written complaint, (3) National Consumer Helpline 1915 (NCH) pe complaint file karna abhi sabse effective route hai, (4) Local consumer court ₹20000+ amount ke liye. EMI bank loans 'Capri Loans' ya 'BYJU'S Credit' ke through liye the to bank ke saath EMI dispute file karein RBI Ombudsman ke through.
FAQ — BYJU'S customer care
BYJU'S abhi operational hai?
Haan, NCLT proceedings ke baavjood active operations. Aakash + select edtech verticals chalu.
Refund kab tak milta hai?
2024 ke baad delays common — escalation path follow karein (NCH 1915, consumer forum).
⚠ Safety reminder: BYJU'S ka koi staff phone par OTP, password, UPI PIN, ATM PIN, ya CVV nahi maangta. Aisi koi call mile to immediately disconnect karein aur 1930 (Cyber Crime helpline) ya cybercrime.gov.in par report karein.
Editorially verified from official sources · Sources: https://byjus.com, Min. of Consumer Affairs.