AU Small Finance Bank Customer Care Number — Talk to Agent, Complaint & Refund

Primary helpline

📞 1800-1200-1200

📞 Call now🌐 Official site ✉ customercare@aubank.in

Regulator: RBI · Parent: AU Small Finance Bank Ltd. · Founded 2017 · HQ Jaipur

AU Small Finance Bank ke saare official numbers

Channel	Number	For	Hours
AU Bank toll-free	1800-1200-1200FREE	—	24/7
Credit cards	1800-1200-2300FREE	—	24/7

AU Small Finance Bank ke baare mein

AU Small Finance Bank Sanjay Agarwal ne 1996 mein 'AU Financiers' NBFC ke roop mein Jaipur se shuru kiya tha. April 2017 mein SFB license mili. 2024 mein Fincare SFB acquisition ke baad ~2300+ branches, ~₹1 lakh crore deposits — India ka largest SFB.

1800-1200-1200 toll-free 24x7. AU staff kabhi OTP, MPIN, ya 'savings account convert karne ke liye fees' nahi maangte. AU 0101 app › Help › chat free 24x7. Fincare legacy customers ko transition window mein extra support diya jata hai branch level pe.

AU Small Finance Bank customer care agent se seedha kaise baat karein

Real human AU Small Finance Bank executive 24-48 second mein chahiye? Phone ke bajaye in-app chat use karo: www.aubank.in ya official mobile app › Help & Support › Chat with us. Chat queue phone queue se 3-5x faster move hoti hai kyunki ek agent simultaneously 4-6 chats handle kar sakta hai par phone par sirf ek call. Plus chat transcript automatically save ho jaata hai jo baad mein complaint escalate karne ke kaam aata hai.

Kya AU Small Finance Bank customer care 24x7 available hai?

AU Small Finance Bank ka 24x7 cover sirf retail customer care tak hai — corporate / B2B / merchant support usually 9am-9pm window mein hi available hota hai. Retail urgent issues (fraud, payment fail, account block) ke liye 1800-1200-1200 kabhi bhi dial kar sakte hain. Late-night (12am-5am) staffing thodi reduced hoti hai, isliye wait time 2-3x normal ho sakta hai but call attend zaroor hoti hai.

Kya AU Small Finance Bank customer care number toll-free hai?

Haan, AU Small Finance Bank ki primary line 1800-1200-1200 100% toll-free hai any network par (Airtel, Jio, Vi, BSNL). Mobile, landline — kahin se bhi free. Agar koi alag prefix (+91, 0120, 044) wala number hai to STD rate lagega. Toll-free numbers usually pure India se reachable hote hain but international callers ke liye separate paid line hoti hai.

AU Small Finance Bank ke khilaaf complaint kaise file karein

Complaint filing 3-step process hai. (1) Pehle 1800-1200-1200 par call karke verbal complaint register karwao aur reference number lo — yeh future escalation ka proof hai. (2) Agar 48 hours mein resolution na mile to customercare@aubank.in par reference number ke saath written complaint karo. (3) Phir bhi nahi suna gaya to regulator (RBI) ke grievance portal par escalate karo — cms.rbi.org.in. Document everything: call recording, screenshots, SMS — yeh sab tribunal mein evidence ban sakte hain.

AU Small Finance Bank credit card customer care number

AU Small Finance Bank credit card holders ke liye dedicated line: 1800-1200-2300. Yeh 24x7 available hai aur card-related queries (statement, EMI conversion, limit increase, lost card, dispute) sab handle hoti hain. General banking line 1800-1200-1200 pe bhi credit card option milega but dedicated line se IVR navigation 30-60 sec save hota hai. Lost / stolen card ke liye Block immediately — pehla minute critical hai.

AU Small Finance Bank net banking customer care number

Net banking issues (login problem, password reset, transaction failure) 1800-1200-1200 pe handle hote hain — IVR mein 'Internet Banking' option select karein. Most common issues self-service se resolve ho jaate hain: https://www.aubank.in › 'Forgot Password' OTP-based reset 5 min mein complete. Failed transaction case mein NEFT/RTGS/IMPS reference number note karke call karein — agent direct dispute file kar dega aur RBI guidelines ke under T+5 din mein auto-reversal hota hai. Net banking lock ho jaaye to wrong password 3-5 attempts ke baad usually 24 hours mein auto-unlock ho jaata hai bina call ke.

AU Small Finance Bank ATM customer care / card block helpline

ATM-related complaints (cash not dispensed but amount debited, card stuck in machine, PIN forgot) ke liye 1800-1200-1200 pe call karke 'ATM/Debit Card' option select karein. Cash mismatch case mein 'Failed ATM Transaction' file karo — RBI ke 5-day rule ke according T+5 working days mein auto-reversal hota hai bina manual chase ke. Card block immediately karna ho to 1800-1200-1200 dial karke 'Lost/Stolen Card' option pehla press karein — yeh single-purpose flow 30-45 sec mein complete ho jaata hai.

AU Small Finance Bank chat support kahaan milti hai

AU Small Finance Bank chat support 2 jagah available hai: (1) https://www.aubank.in kholo › niche right corner pe blue/orange chat bubble dikhega ya 'Help' menu mein 'Chat with us' option. (2) Official mobile app › Account/Profile › Help & Support › Chat. Chat queue phone queue se faster hai (1-3 min wait vs 5-15 min). Chat agents same authority rakhte hain jo phone agents rakhte hain — refund approve, account unblock, ticket escalate sab kar sakte hain. Plus chat transcript automatically save ho jaata hai jise screenshot lekar evidence ke roop mein use kar sakte ho.

AU Small Finance Bank customer care fraud / OTP scam se kaise bachein

AU Small Finance Bank ka koi bhi authentic staff kabhi ATM PIN, internet banking password, MPIN, OTP, debit/credit card CVV, ya card expiry date phone par nahi maangta. Common scam patterns: "Aap ka account block hone wala hai, OTP batao", "KYC update karna hai, AnyDesk install karo", "Refund release karne ke liye ₹10 transfer karo verification ke liye". Yeh sab 100% fraud hain. Agar aisi call aaye to immediately disconnect karo, 1800-1200-1200 pe official call karke verify karo, aur 1930 (Cyber Crime helpline) pe report karo. cybercrime.gov.in par written complaint bhi file karein — Reserve Bank ke zero-liability framework ke under 10 din mein paisa wapas mil sakta hai agar fraud established ho jaaye.

Fincare SFB merger ke baad AU customers ka status

1 April 2024 ko Fincare Small Finance Bank AU SFB mein merge ho gaya — India ka pehla SFB-to-SFB merger. Purane Fincare account numbers AU mein migrate ho gaye, IFSC codes (FINS) AU IFSC mein convert. Debit cards reissue ho rahe hain phased basis pe (12 months window). Helpline 1800-1200-1200 dono ke liye unified hai. AU 0101 mobile app (new) Fincare ka mApp replace karta hai.

FAQ — AU Small Finance Bank customer care

AU Bank helpline toll-free hai?

Haan, 1800-1200-1200 aur 1800-1200-2300 dono 24x7 toll-free.

Fincare account aaj bhi chalu hai?

Haan, merger complete; functionality same, sirf IFSC aur card phased update ho raha hai.

⚠ Safety reminder: AU Small Finance Bank ka koi staff phone par OTP, password, UPI PIN, ATM PIN, ya CVV nahi maangta. Aisi koi call mile to immediately disconnect karein aur 1930 (Cyber Crime helpline) ya cybercrime.gov.in par report karein.

Editorially verified from official sources · Sources: https://www.aubank.in, RBI.